• Tier 1-3 Technical support for over 45 onsite and remote employees at 2 two locations• Office 365 Administration (Create and maintain user accounts, groups, shared mailboxes, set security policies etc.)• Disaster Recovery and Business Continuity During COVID-19• Drive to users residences to install and configure work assets. • Setup WatchGuard fire cluster and dual fail over• System Manager to maintain the fire cluster. • Create, disable and maintain AD user accounts, groups etc.• Troubleshoot, install and configure new desktops, hardware and software• Work with venders to schedule onsite visits and system maintenance. • Network shared folder security permissions• Configured Chromebooks for remote users• Install and configure Bluetooth headsets • Rack POE Switches and servers• Install new Printers on the network• Install and Configure VPN on laptops and desktops for remote users.• Configure wireless access points

• Provide tier 1 and tier 2 remote and hands-on technical support for all 3 VCH locations. • Troubleshoot and repair network issues• Facilitated Windows 7 migration to 10 project• Assists the Director of IT in project management and vendor cost analysis• Facilitate upgrades and maintenance requests between vendors and staff• Manage and monitor internal assets to ensure accurate inventory records• Monitor daily network activity and asses security threats• Create and deactivate user Acitve Directory and Exchange accounts• Create how-to and tutorials on various healthcare related systems• Office 365 support• Manage and monitor internal assets to ensure accurate inventory records• EHR system Nextgen support • Ensured patient data security• Configured IPADS used by providers for patient translation services and charting• Configured Patient IPADS used around the clinic for patients to sign into their patient portal• Setup provider’s emails on both Android and IOS devices

• Provide tier 1 and tier 2 technical support to program staff and volunteers at Valley Community Hospital • Connect users to networks and provide initial training in facilities and applications• Configure and relocates computer equipment as requested• Assists the Director of IT in project management and vendor cost analysis• Manage and monitor internal assets to ensure accurate inventory records

• Hardware, network, and software support for various small businesses and home users • Microsoft OS, Office, MAC OS installations and configurations • Upgrades, part replacements in laptops, desktops, printers, android and IOS phones, wireless routers, and switches• Virus and malware removal• PC cleanup • Data backup and recovery• Train clients on new hardware and software• Install and configure wireless networks at client sites• Troubleshoot network issues

• Level II site lead Engineer for DLA Piper’s two executive Century City and Downtown LA offices. • Prepare and test Cisco TelePresence, Web-ex meetings, and conferences before their start times to ensure connectivity.• Image and setup new higher desktops and laptops.• Configure International Blackberries, Android, IPhones and IPads for attorneys, partners, and associates.• Setup and configure new printers on network. (Assign IP’s and install drivers) • Back up images of ex-employees of the firm to comply with federal regulations. • Install and configure new VDI hardware.• Install and configuring all appropriate applications on client desktops and laptops.• Reset passwords, disable and create accounts, and add users to appropriate groups via active directory. • Oversaw, maintained, and produced quarterly inventory reports for both office locations. • Collaborated with multiple vendors and over 100 technicians located throughout the world to ensure business continuity and success.

• Site lead and front man for all IT related matters at Bradford&Marzec LLC. • Managed all desktop, printer and network support.• Installed and configured wireless networks in the office.• Set up new higher workstations and phones.• Installed and cabled new HP POE switches and Cisco phones.• Schedule server and desktop updates via Kaseya.• Install/add new local and network printers.• Virus malware removal.• Migrated office from onsite exchange environment to hosted exchange.• Migrated all user workstations from XP to Win7 and 10.• Migrated all user workstations and laptops from Office 2003 and 7 to 2010, 365, and 2016.• Co-managed firm’s data disaster and recovery process.• Create user accounts and mailboxes via Active Directory and Exchange 2010.• Create, update, and manage inventory reports for hardware and software licenses. • Collaborate between users and vendors to schedule hardware and software upgrades. • Maintained server, network, backups, UPS’s, and data integrity by daily visual and log checks. • Supported multiple remote users via Goto Assist and other remote software applications. • Managed and maintained Ted Bradford and Zee Marzec’s personal computer hardware and network configuration at their residences.

• Onsite and field L2 executive support for the Morgan Stanley office located in Century City, CA. The Morgan Stanley site encompasses over 200 high level executives and directors that oversee the entire west coast operations. • 24/7 executive support and high availability. • Handled all day to day operations including desktop and networking support. • Install and configure new client desktops• Install requested software on client desktops and laptops.• Troubleshoot Exchange and other software issues. • Assisted multiple Cisco engineers with implementing new network environment at the Siemens Medical Facility in El Segundo, CA.• Cable new servers, switches, and workstations. • Maintain and update quarterly inventory reports.

• Onsite and field engineer for multiple high-end executive clients including EMC, Microsoft, Siemens Medical, BMW, Chase, Global XL, Nike, McDonalds, Wells Fargo, and Capitol Group. • Install and configure new client desktops and software.• PC refreshes for more than 500 users on 5 different accounts.• Replace hard drives in servers at multiple BMW, EMC, and Microsoft Edge locations throughout Los Angeles County.• Maintained more than 500 cpu’s at the Washington Mutual campus in Chatsworth CA.• Assisted users with software and hardware issues. • Provided installation, configuration and maintenance for particular equipment to ensure customer satisfaction.• Coordinated with multiple vendors, departments, and field staff to identify technical requirements. • Proficient in networking services such as network planning, implementation, and maintenance. • Ability to train, motivate, and supervise IT related employees.