Business Lead for Capital One's consumer secured credit card product team responsible for:• Product financial performance and portfolio growth• Developing acquisitions and customer management (including graduation) credit policy and long-term strategies• Managing product agenda for team of developers to implement business intent and improve product technology

Managed team of analysts responsible for:• Digital messaging program, including email and mobile channels, optimizing customer communication strategy and analyzing and projecting financial revenue and loss impacts• Mobile Application (iOS and Android) aimed at teaching customers responsible credit habits; developing overall testing and rollout strategy and analyzing customer behavior impacts• Rule-based credit line increase program with transparent requirements for customers incentivizing responsible payment behavior with higher credit lines

• Built and launched rule-based program with transparent requirements for customers incentivizing responsible behavior with credit line increases• Managed digital messaging program, including email and mobile, across cross-functional team to optimize customer communication strategy and analyze financial impacts• Led credit analysis and presented case to integrate recently acquired portfolio into our credit line increase programs, successfully resulting in $550M of increased exposure

• Designed and executed credit line increase test for recently acquired customers with the goal of understanding the impacts of quantity, timing, and size of credit line increases on customer attrition and profitability• Developed and executed credit line increase strategy for subprime customers with low credit lines, resulting in $450M of increased exposure• Launched marketing test to understand verbiage and copy impacts on new application response

• Developed business requirements for enhancements to online banking chat strategy to increase customer digital engagement• Forecasted online banking customer chat demand and developed staffing plans for 500+ agents• Collaborated with partner team located in India to manage efficiency and effectiveness of online banking chat program

• Developed customer experience monitoring across operational services to holistically identify gaps for leadership• Maintained and manipulated monitoring for end-to-end processes involved in the delivery to market of customer acquisition initiatives to identify trends leading to quality issues