Patrick Young Email & Phone Number

Ocean Springs, Mississippi, United States

In this role I support the information systems technologies used by the hospital system, ranging from Personal Computers and Mobile technology to Scanners, Copiers, and Printers. We utilize Microsoft Endpoint Manager, an inhouse ticketing system, and extensive use of ActiveDomain. Some of my main duties involve Workstation imaging and management, IP Addressing via reserved DHCP, and helping fellow employees with their day to day issues, with a focus on education and procedures to ensure faster resolution in the future. I have written many procedures on how to resolve common issues, and have a greater understanding of Change Management as a result of my experience. I am considered the day to day face of the department and take pride in providing helpful and prompt resolutions to issues, as well as providing education to avoid future concerns, where possible. I have also acted as a mentor, even as I was mentored, to help constantly expand the knowledge base of myself and my colleagues. For this position we had to maintain a working knowledge of all three campuses, plus the clinics so we could be reasonably expected to fill in at any location. We had a reworking of our job description that involved us having to work both Tier One and Tier Two support. This new position involves us dealing with a mixed schedule of dedicated phone support and traditional in person support. In this new position we interface with both the employees as well as patients looking for assistance access to their medical chart application, namely help resetting usernames and passwords, using established protocols for contact. This also moved us to a 24/365 availability on our schedule and holidays/PTO. This also had us dealing more with Epic than we had in the past. This position change also gave us experience with a hybrid telework/in person schedule, depending on which schedule was assigned at the time.

Georgia, United States

While with Diversified Technologies, I supported the State of Georgia's election system during the Presidential Preference Primary and the General Primary for the year 2020. My duties involved equipment setup, configuration, and education of the county officials with any questions they may run into regarding the system. This contract position ended after the General Primary was completed. I received a glowing review by my county election supervisor who was very happy with my work.

Ocean Springs, Mississippi

Provide technical support in a K-12 educational environment using a ticket system across multiple schools and sites. Provide good technical documentation and excellent customer service to teachers, administrators, and other support staff. Install, re-image, and maintain Dell and Lenovo laptops using Windows 10 and Chrome OS. Ensure that the schools are prepared and ready for state mandated testing as well as provide IT support during testing. Escalate problems outside of my assigned area of focus to the appropriate departments and personnel.

Milledgeville, Ga

Maintained and processed payments, account ledgers, updated accounts accordingly using Sage Timeslips 2014, updated and maintained spreadsheets, and maintained each open account with accuracy and detail. Required to type & process legal documents, scheduled appointments, requested copies of necessary documents, opened and closed client files, researched address changes for debtors and creditors, met with clients, notarized documents, and other clerical duties to include, but not limited to; filing, copying, dictation, and other duties as assigned. Also assisted with real estate title searches, as requested.

Macon, Georgia, United States

While at 41NBC, I managed the computers and network of the stations 50+ workstations and servers. I was also the assistant manager of the department, assisting the Chief Engineer. We updated many technologies at the station to include going from analog to digital video infrastructure, as well as deploying a new virtual studio system with real time rendering of virtual sets, an IP Video Routing system, and a complete overhaul and replacement of the station’s primary newsgathering software. Twice I acted as Chief Engineer during the periods between a new one being hired. Handled both day to day activities as well as was instrumental in preparing the yearly budget for engineering and operations as well as implementing those projects. I utilized direct purchase, Purchase Order, and Corporate Expense Reports (corporate POs) as directed by company policy. I also developed and wrote several operation manuals for users of different programs and features of programs in their daily work. On two of these, I had to first learn how to use the programs in question, and then write the manual based on what the average user would employ on a daily basis.

Bachelor Of Business Administration (B.B.A.), Management Information Systems, 3.6 Gpa

Associate Of Applied Science, General Studies, 3.6 Gpa

Activities and Societies: President of the Anime Club