Provide technical support and troubleshooting services to US and Canadian customers through call, email and chat for HVACR products of Copeland, specializing in the heating products.• Handled customer's technical inquiries about Copeland's heating products.• Troubleshoot system whenever there are heating or cooling issues and provided solutions.• Write detailed case reports using Salesforce for record-keeping as well as tracing previous calls.• Contributed in the… Show more Provide technical support and troubleshooting services to US and Canadian customers through call, email and chat for HVACR products of Copeland, specializing in the heating products.• Handled customer's technical inquiries about Copeland's heating products.• Troubleshoot system whenever there are heating or cooling issues and provided solutions.• Write detailed case reports using Salesforce for record-keeping as well as tracing previous calls.• Contributed in the team's Knowledge base to be more time-efficient looking for specific information.• Volunteered in projects that benefit the team. Show less

Freelance digital artist doing character artworks, shirt designs, as well as designs on-demand printing services. Learned to use Canva and Adobe Photoshop to digitally draw and paint designs.• Used Adobe Photoshop to digitally draw artworks.• Used Canva to make graphic designs as well as assets to incorporate in digital artworks to be used in Photoshop.• Learned about basics of SEO and using Google Analytics to find keywords and tags that will capture more searches for… Show more Freelance digital artist doing character artworks, shirt designs, as well as designs on-demand printing services. Learned to use Canva and Adobe Photoshop to digitally draw and paint designs.• Used Adobe Photoshop to digitally draw artworks.• Used Canva to make graphic designs as well as assets to incorporate in digital artworks to be used in Photoshop.• Learned about basics of SEO and using Google Analytics to find keywords and tags that will capture more searches for increased sales in the On-Demand Printing Website. Show less