Patrick Gleeson Email & Phone Number

Leeds, United Kingdom

A member of the Digital Safety Team at Smoothwall, ensuring the Digital Safety rule-sets for all of Smoothwall products including Monitoring, Filtering and Safeguarding are up to date and relevant

Leeds, United Kingdom

The role is primarily concerned with maintaining and improving the categorisation rules, which power Smoothwall’s dynamic web content filtering technology.- Investigate and resolve blocklist, policy and categorisation related issues for internal andexternal customers in an appropriate time frame.- Identify and research new threats, e.g. Anonymizing proxies, Malware, Online gamesand develop solutions to counter such threats.- Manage the layout and content of the blocklists, including categories, updating dynamicanalysis rules and static URL lists to ensure categorisation quality is maintained.- Manage and develop content modification rules, through testing and formulating ofRegular Expressions, to control or modify functionality within web services.- Manage the publication of third party sourced IDS rules, and participate in generatingnew signatures.- Conduct peer review of new and updated categories.- Upkeep of own knowledge and specialist skills by following internet trends such asmobile, cloud, social networking and communication.- Upkeep of applicable internal systems, particularly to ensure blocklists are successfullygenerated and delivered within SLAs.- Development of bespoke tools and scripts to facilitate web scraping, comparativeblocklist testing and measurement, and applying machine learning techniques.- Participate in code review of own and other analyst’s code in accordance with codereview guidelines.- Provide test planning input and carry out functional and non ­functional software testing.- Create and maintain internal documentation, including a threat database, knowledge basearticles, and internal solutions and briefings.

Cheltenham

Responsible for the creation, maintenance & deletion of user accounts across a variety of platforms & applications. I also must ensure that all user account and access control requests, across all systems and platforms, are managed in line with agreed SLA's and in accordance with company policy and procedures.- User Management on AD- Mainframe experience with security tools such as ACF2 and Top Secret- Working in a multi platform, multi client environment- Working knowledge of ITIL/understanding of IT Security Principles

Cheltenham

Provide a first, and single, point of contact into Capita Service Desks for all of our customers responding to calls placed via a variety of media. Ensuring incoming IT incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software. Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times. Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate;- Strong customer service skills- Call answering and call management skills- Very good organisational and communication skills as well as attention to detail- Ability to work under pressure within a team