Patrick Agustin Email & Phone Number

Greater San Diego Area

• Ensure workstations interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime• Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office 365 and any other authorized desktop applications• Performs general preventative maintenance tasks and repairs on computers, laptops, printers and any other authorized peripheral equipment• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.• Active Directory and Office 365 administration (Azure and on-prem)• Windows Server 2008/2012/2016/2019 administration.• Incident tracking via ServiceNow.• VMware virtualization infrastructure operations.• Software patching and security updates remediation via SCCM.• Infrastructure monitoring through Solarwinds• Jamf administration• Intune device administration

Greater San Diego Area

• Integrate IP cameras and network equipment from various vendors such as Axis, Sony, Canon, and Hikvision into Dotworkz-line of camera housings• Setup and configure IP cameras for use in HD Relay streaming service• Troubleshoot customer camera support issues• Network traffic and bandwidth utilization for h.264 streaming protocol• Assist hardware engineers to test new equipment and implement changes to the Dotworkz-line of camera housings• Work with various 3rd party vendors in troubleshooting and maintaining client equipment

Greater San Diego Area

• Provide tier II support of IT assets at all Provide Commerce locations.• Respond to user submitted trouble tickets.• Support Provide-Commerce’s systems (from development to production) with a focus on our fulfillment systems• Setup, configure, install, move, and/or deliver client computer systems, WMS devices and printers.• Windows 2003, 2008, and 2012 Server administration for mission critical WMS production services.• Service and support Intermec thermal printers and handheld computers.• Configure and support printers in a high volume, mission critical environment• Work with cross-functional teams to participate and support software deployments• Operate within established Service Level Agreements.• Take steps to maintain a secure network environment.• Respond to virus/malware threats.• Deploy, configure, and support Wyse thin clients running WES 2009 and WES7.• Provision and deploy VMs through VMware vSphere.• Active Directory user administration.• Troubleshoot various connectivity issues with local and remote employees.• Perform administrative tasks, including: prepare configuration documentation, keep asset database up to date and accurate, document issues and resolution, follow up with users.• Maintain and service multifunction print devices.• Research, evaluate, and recommend new hardware and software to meet end users’ computing needs.• Prepare clear, concise reports, which accurately describe the problem call, diagnosis, response time and resolution.• Update desktop image library as needed.• Image and software deployment with SCCM• Train end-users to operate hardware/software effectively and in line with industry best practices.• Document new procedures and provide work-flow diagrams.• Familiar with Scrum project management procedures.

Greater San Diego Area

• Altiris Deployment and Notification Server administration.• Tested and created software packages for different groups throughout the City (MSI and RIP).• Tested and approved all DPC and City Windows Updates (WSUS)• Maintained and administered the DPC and City WSUS server (WSUS 3.0).• Collected and analyzed monthly security reports via Qualys Management Service.• Researched and implemented software security patches for the Windows environment and various City-standard applications.• Created and implemented various software updates and patches throughout DPC and the City Intranet.• HP Web Jetadmin Administration• Provide remote and on-site support for different sites throughout the city as a field tech.• Troubleshoot and resolve trouble tickets and service requests via SAP and CRM.• Developed the DPC desktop support group portable USB hard drive tool to more efficiently support the end-users and well as to greatly improve desktop/laptop deployment/reimaging turnaround time.• Use the Altiris Deployment Console to deploy and configure software packages for the SANNET environment.• Act as primary desktop support for the Metro Wastewater and Engineering and Capitol Projects department.• Deploy and configure new workstations for the Engineering and Capitol Projects department.• Tested and implemented the current ECP standard desktop/workstation image.• Blackberry and Windows Mobile handheld support.

Greater San Diego Area

• Install, troubleshoot, maintained, upgrade, and repair desktops, laptops, and printers.• Worked primarily with Dell Optiplex, Precision, Latitude (C and D series), Apple Powermac (G4 and G5), Powerbook G4, iBook (G3 and G4), Macbook, Macbook Pro, Mac Pro, and IBM Thinkcenter.• Maintained sysprep images for all of Gen-Probe’s computer equipment.• Desktop and laptop imaging using Norton Ghost. • VPN troubleshooting with Cisco VPN Client.• A/V support for major company events using and including, but not limited to portable projectors, AMX a/v control panels, Polycom video conferencing units, andin-house speaker systems.• Experience in providing user support for Blackberry units (troubleshoot and provide how-to usage training).• Troubleshoot Windows XP/2000/NT and Mac OS 9/10 systems as well as Office 2000/2003suites.• Mac system support and troubleshooting: - Network connectivity - Office v.X Entourage troubleshooting and configuration - Adobe software troubleshooting and installation.• Software installation and support for the entire organization (1000+ users in-house and remote).• Provided support for various software programs used by Gen-Probe’s R&D department.• Provided user support for Novamanage document management software and SAP.• Troubleshoot various wired and wireless networking issues.• Incident logging system using Service-Now.

Greater San Diego Area

• Provide technical support for Navy personnel in a call center environment.• Account administration via Active Directory.• Provide phone support for legacy application including, but not limited to, Sigma SAP, Smart ERP, SLDCADA, NALCOMIS, and STARS.• Troubleshoot various Microsoft Office issues.• Mapped users to network drives and network printers.• Call logging entry and ticket cleanup using the Remedy Action Request System.• Trouble ticket processing for Enterprise Dell DPS team.• Worked with all Navy and Marine base operations sites to properly determine hardware replacements and service for desktops, laptops, embarkables (Dolch), desktop printers, network printers, and BlackBerry devices.• Under supervision performs system cutover from legacy hardware to new NMCI hardware including, but not limited to laptops, desktops, and network printers.• WIN2K Active Directory administration, legacy application installation/configuration, and troubleshooting.• Troubleshoot building network connectivity issues with Netco team.• Provide end-user support for configuration of legacy and NMCI approved applications such as MS Office, Nalcomis, NAVFIT, etc.• User data migration from legacy network to the NMCI network.• Set up 40-60 machines daily for USMC troops going on overseas deployment.• Provide “sweeping” duties after deployment roll outs to make sure machines and applications were set up correctly.• Final secret clearance.

Greater San Diego Area

• Provide technical support in a call center environment.• Provide phone support for troubleshooting and configurations for all Dlink hardware including, but not limited to, routers, wireless access points, switches, print servers, and VPN clients.

Greater San Diego Area

• Provide end-user technical support and assisted customers with billing and account issues via phone, live chat (InstantService), e-mail (Kana), knowledge base (Primus), and official message • boards for all Station and SOE Games.• Provide in-game support as a GM (Game Master) to resolve any in-game issues such as bugs, disputes, and security breaches.

Greater San Diego Area

• Provided user technical support for Gateway’s customers.• Provide software/and hardware troubleshooting and installations for desktop and notebook systems.• Customer database entry and lookup via the Seibel system.

Greater San Diego Area

• Operated, installed, and maintained computer systems.• Assisted in daily class activities as well as provided technical support for the students as well as the school’s Mac and PC systems.