Patrick Cox Email & Phone Number

Roseville, Ca, Us

Sacramento, California, Us

Northbrook, Il, Us

Engineering responsibility for enterprise claims software suite, 11 direct engineering reports. Managed acquisition-related system integration and system sunset activity. On-site and off-site software engineering team.• Architected .NET solution for 130 million document / 15 terabyte transfer, produced high-level technical designs, collaboration between technical staff from three brands (Allstate, Esurance, National General) including Allstate architecture, Esurance and National General business information security officers, Network infrastructure, server infrastructure, business analysts, project managers, software engineering• Architect and solution development for 2 terabyte data transfer for system sunset sourced from MS SQL Server; decryption and security protocol development for handling of PII data transfer; identifying process efficiencies to reduce system downtime during transfer• Claims system incident management, high-severity conference bridge lead, RCA and mitigation. Site reliability improvements including health-check API creation, monitoring/alerting enhancements, engineering process improvements• Enhancement and support of internal enterprise claims-handling web application• Contingent Worker contract/statement-of-work management, invoice payments, hiring• Coordination between Infrastructure, QA, Engineering for on-site to AWS cloud migration

San Francisco, Ca, Us

Managed three Agile scrum teams on .NET platform through a waterfall to Agile transformation; 12 direct reports with additional 8 QA reports• Product Vision partnership with Chief Claims Officer, Claims Technology Director and Senior Managers, Software Engineering, tracking and reporting on quarterly objectives with Engineering Directors using the OKR goal-setting methodology• CI/CD conversion from legacy build/deploy methods to using Azure DevOps• Establishing of SCRUM ceremonies and best practices, leading daily standups and sprint retrospectives• Established coding standards for entire Esurance software engineering organization in collaboration with VP, Directors, Managers of a dozen teams; development and rollout of annual testing ensuring each engineer understood our standards• Cloud Prototyping / POC, executed Azure vs. AWS prototyping effort to compare efficiency of service-to-service serialization protocol performance in the cloud, Elastic Beanstalk vs equivalent Azure offeringsMajor innovative product enhancements• Digital Claims Payment Methods - integration of Zelle and MasterCard Send payment methods- Integrated with wallet, disbursement, and status APIs- Dovetailed design into existing payment systems that handled paper checks and EFT- Micro front-end integrating bank light-box components to reduce PCI regulatory impact• Automated Payments - complex API-based business rule integration between Esurance and CCC vendor systems, reduced cycle time• Claims Status Redesign - managed/coached Principal Engineer through project- Containerized application deployment via PCF cloud; hybrid solution involving on-site infrastructure interfacing with Apigee and cloud-based API• Straight-Through Medical Bill Processing- Rule-based automated processing of medical bill payments- Reduced amount of time staff spent manually reviewing and approving medical bills- API-based, automated integration with 3rd party Mitchell Medical bill review platform

San Francisco, Ca, Us

Manage onsite and nearshore development operations related to core enterprise claims loss reporting systems used by Esurance's customers and branch offices. See above for inclusive description.

San Francisco, Ca, Us

Leadership role on 15-person team in a fast-paced environment. Responsible for enhancements and new development related to the core ASP.NET enterprise insurance claim management system used by all of Esurance’s branch offices including 1500+ users. Participated in development of business requirements documentation. Produced diverse technical designs on a monthly basis. Led the hiring, coordination, mentoring, and training for contract developers in India and Mexico. Worked closely with Quality Assurance and Network Operations staff to insure high-quality releases and to implement improved process controls.3rd Party Application Integration ProjectsProject lead and developer on a year-long integration project involving a vendor-developed vehicle repair platform. Integrated across enterprise claims-handling applications including internal/external web apps and mobile application platform. Predictive analytics component of this integration enabled automated cost-saving decisions related to vehicle inspection.Project lead and developer on integration of document management system with claims systems. Significant benefits included time savings for claims representatives amounting to over $80,000 annually.Project lead implementing a new mission-critical First Notice of Loss claim reporting application. Utilized the ASP.NET MVC 3 framework. Allowed decommissioning of 3rd party application and enabled a higher level of support for the related business groups.Responsible for batch automation services which implement industry-standard XML specifications to transmit claims data to 3rd party providers.

San Francisco, Ca, Us

Responsible for enhancements and new development related to the core enterprise claims management system used by all of Esurance’s branch offices. ASP.NET web applications, 3rd party vendor integration via web services, SQL Server database development.