Patrick Abate Email & Phone Number

New York, Ny, Us

Dublin 2, Ie

• Program Delivery Lead for patient access and CRM transformation across national provider health network including technology delivery, program governance, change management, and analytics.• Delivery Excellence Lead for business and technology transformation programs, including business and technology assessment, design, technical build, communications, training, and program management.• Managed enterprise rollout of technical and business transformation resulting in twenty successful go live launches in one year.• Led alignment of business, technology, KPIs, and executive leadership goals to target operating model.

Dublin 2, Ie

• Program Lead for statewide COVID-19 vaccine rollout including technology implementation, training, communications, mass vaccination site support, technical support, and patient and provider outreach, which led to millions of vaccines administered and lives impacted.• Led org design, operating model assessment and created roadmap to achieve desired end state to align strategy with organizational processes and technologies, driving efficiencies and providing better career pathing for employees.• Change Management Lead for Salesforce Service Cloud implementation, managing Communications and Training teams, developing overall strategy and leading execution.• Deployment Lead for complex contact center transformation incorporating and aligning HR, IT, and Operations, to improve outcomes for thousands of medical patients and provide a better experience for hundreds of client employees.• Served as Product Owner for technology discovery and implementation to digitally transform consumer website and user experience resulting in better transparency into sales cycle, customer decision making, and opportunity pipeline.

Toronto, On, Ca

• Procurement Supplier Enablement Lead, supporting Coupa eProcurement system implementation leading to hundreds of suppliers enabled and allowing hospital employees to order goods and services needed.• Led business process redesign in support of supply chain transformation and Workday implementation, reducing manual work efforts and improving order times for critical goods and services.• Completed supply chain operating model assessment to modernize and transform procurement organization and utilize best practices.• Led the development of Future of Healthcare and Future of Procurement business offerings and materials to accelerate projects across the practice.• Spearheaded development of primary deliverables for a source to contract supply chain transformation including the change management and training strategy development for a successful go live of 4,000 end users.• Developed custom spend analytics dashboards for clients to improve visibility, decision making, and risk mitigation in supply chain.

Dublin 2, Ie

• Created, developed, and managed communication strategy and plan to implement new enterprise wide IT System resulting in successful adoption of 30,000+ end users located across six continents.• Established a Change Network spanning 30 countries and 80 departments to assist with communication and change efforts leading to increased awareness and readiness by end users.

Dublin 2, Ie

• Managed work stream team and gathered business requirements and functional specifications for market expansion project resulting in on time deliverables, execution, and implementation.• Supported project across work streams in developing tracking methodology and communication standards creating a focused and organized team approach.• Developed detailed requirements documents resulting in successful application development and IT enhancements.

Bloomfield, Ct, Us

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

Master’S Degree, Economics And Business Administration

Bachelor’S Degree, Management

Study Abroad Exchange, Management

Study Abroad Exchange, International Business