Patrick A.D. Garvey Email & Phone Number

Raleigh, NC, US

Fremont, California, US

Morrisville, NC, US

• Lead global team of 15 in full analytics lifecycle and content operations for all business groups (PC; Data Center; Mobile; Smart Device)
• Lead, develop and implement web data capture, data analytics, visualization and advanced analytics strategy and processes
• Service Results: Led Customer Satisfaction initiative in FY19/20 delivering greatest year-over-year improvement in history
• Service Results: CSAT efforts led to 2nd place finish in Laptop Magazine review, one point behind Apple, and up from 7th place in previous year
• Service Results: Led SEO initiative in FY19/20 focusing on creating greater site visibility by 53% and increasing thru-traffic to site by 74%
• Service Results: Led internal search in FY19/20 leading to an 118% reduction in non-relevant results and a 24% increase in click-through

Raleigh, North Carolina, US

• Create integrated BI/AA Center of Excellence & Roadmap within Centerline
• Lead development and implementation of BI/ analytics strategy, research, design, data management, tools and processes
• Develop service positioning and messaging that differentiates and elevates Centerline’s offering
• Create and communicate value proposition of BI/AA to Centerline’s primary offerings
• Generate pricing, position, marketing collateral strategies and other activities associated with creating new client demand
• Create steady steam of insightful thought leadership that elevates position in providing modern, strategic marketing solutions

Buffalo, New York, US

• Work with executive leadership to determine data requirements for new reporting needs
• Work with all departments to translate business needs into technical specifications
• Work with outside vendors to receive quotes for system modifications/enhancements with Department Head input
• Work with consultants, contractors and vendors as a data expert to expedite implementation process
• Support 150+ sales reps across 69 national offices, as well as an additional 49 national and international reseller partnerships
• Manage implementation of data warehouse and business intelligence project

Buffalo, New York, US

• Provide data support and general programming assistance to the Risk Management department
• Accumulate information about bank’s data; identify and document systems’ interdependencies
• Perform data acquisition and reconciliation from various corporate and business systems
• Aggregate, validate and ensure data meets modeling and reporting requirements
• Build and maintain complex SSIS packages, SQL jobs, stored procedures, etc.
• Perform basic SQL administration functions

Buffalo, New York, US

• Perform all tasks listed under “Business and Planning Analyst I”
• Prepare and distribute ad-hoc reports regarding customer demographics (Datamart)
• Serve as member of the MCLD Business Summit Planning Committee
• Serve as consultant for Direct Lending’s credit exception queue process
• Manage exception based queue for automotive and recreation products (C90)

Buffalo, New York, US

• One year training program providing broad exposure to all divisions inside M&T, with a focus on professional development

Buffalo, New York, US

• Updated and distributed competitive rate programs supporting the Automotive and Recreational Finance products
• Prepared and distributed daily reports regarding origination statistics, profitability, and near prime volume
• Prepared and distributed cost benefit analyses; automotive contracts, Statistical Survey purchases, and competing software
• Served as member of the MCLD Speaker Series Committee in an effort to develop employee engagement and awareness
• Automated and enhanced reporting through use of SAS analytical software
• Managed and distributed AutoCount market share reports illustrating M&T’s competitive position within its indirect footprint

Buffalo, NY, US

MBA Intern Project with GuestPath. Built a model that quantitatively tracks how guest satisfaction effects profitability.

Atlanta, Georgia, US

• Reviewed resumes, while recruiting well qualified employees
• Assisted qualified patrons in short and long-term job placement

M.B.A., Finance

B.S., Economics And Finance