Patrick Anderer Email & Phone Number

Jersey Shore, Pa, Us

Jersey Shore, Pa, Us

Santa Barbara, Ca, Us

Santa Barbara, Ca, Us

Control technical sales motion for prospective customers through Discovery, Demonstration, and Proof of Value trials of SAAS based monitoring platform. Engage with technical and business leaders to provide value of solution and its capabilities for hybrid IT Infrastructure. Create community content to educate on product features and processes. Collaborate with team members to solve complex problems. Provide product expertise to the the team on product features, functionality, and best practices to increase team success.

Santa Barbara, Ca, Us

Premier Support Engineer for enterprise customers paying for dedicated technical support resources. Help develop and maintain relationships with customers, focusing on technical issues as well as maximizing value of their monitoring environment. Create documentation and processes around new Premier Support SOP and help develop the new program. Create customer facing reports of their environment and develop plans to assist in improvements of maintenance of their environment. Personally assist Premier Support customers as their primary contact for all technical issues within the product. Collaborate with internal teams and customers to ensure a high level of support is maintained and customer concerns are addressed. Assisted in documentation and training for new team members and assisted in scaling the team internationally.

Santa Barbara, Ca, Us

Chat, email, and phone based advanced technical support for comprehensive physical and cloud infrastructure monitoring. Assist customers throughout the support process by providing troubleshooting assistance and training. Escalate cases to development for bugs and feature requests. Provide assistance to Customer Success team on high priority cases and phone calls. Assist in training new team members in best practices. Collaborate with other team members to resolve complex problems.

Santa Barbara, Ca, Us

Triage and provide initial scoping of email based support cases. Assigning cases to Technical Support Engineers based on their knowledge and availability. Assist customers with basic troubleshooting, gather information, and resolve cases where possible. Develop skills necessary to become a Technical Support Engineer.

Provided advanced technical Tier 2 and 3 support to clients of a rapidly growing software startup. Provided direct, personal support to new, high profile, and most strategically important customers. Trained, mentored, and supported newer team members in completing their tasks and taking care of issues.Reviewed cases for quality assurance and constructive feedback. Responded to customer concerns via troubleshooting, reproducing, reporting and documentation.Created and documented the bug prioritization process.Identified, reported and documented single largest bug as part of reconciliation issue elimination project. Managed and completed large projects including data analysis and documentation.Documented fragmentation of hardware / software install baseManaged and completed large scale updating / installation project for premier customer. Partnered with other teams and coworkers to complete projects and align work to best serve the business.

Special Projects Coordinator and Dealer Support Austin, TX (January 2016 - July 2017) • Worked with outside vendors to develop and improve proprietary software• Developed and implemented new program initiatives and documentation including:o Process and documentation for liquidation of fleet vehicleso Process and documentation for calculation and billing of monthly excessive mileageo Developed new underwriting guidelines based on observed trends and data analysis of prior applicationso Documentation of company policies and practices and development of training / compliance manuals• Supported national dealer network including on-site and off-site trainings, provided on-going technical and customer support• Manage fleet of GPS devices from two vendors for a fleet of over 5000 vehicles.• Created and managed spreadsheets (Excel & Google Sheets) to track the fleet through their life cycle • Secured millions of dollars in assets through data analysis to prevent future losses• Created marketing emails to inform customers of new programs and facilities (MailChimp)Underwriter Montoursville, PA (April 2014 – January 2016) • Analyzed credit reports and client stability in order to decision credit applications in both an Uber affiliate leasing program and a traditional subprime leasing program. • Improved efficiency of operations through employee training and development of best practices. • Coordinated with dealers to delivery customer vehicles and manage inventory. • Structured vehicle financing and verified supply informationAccount Manager Montoursville, PA (February 2014 – April 2014) • Managed a portfolio of 500 clients of diverse backgrounds, coaching them to meet their financial obligations• Used a variety of technological resources to locate both clients and high value collateral.

Williamsport, Pa, Us

• Individual and group tutoring for college mathematics of all levels in a drop in environment• Collaborated with other tutors to create a better learning environment and provide comprehensive solutions for students.

Bachelor’S Degree, Secondary Education: Mathematics

Graduate Certificate, Applied Statistics

Bachelor’S Degree, Mechanical Engineering