Patrick Arnold Email & Phone Number

Frankfurt Am Main, Hessen, De

Head of End User Computing Collaboration and Devices USA in addition to my current Product Owner role.

Frankfurt Am Main, Hessen, De

♦ Leading a team of up to 50 people with 4 direct reports in the virtualization of thousands of desktops, moving some to cloud and others to modern laptops with controlled access, web apps and SaaS apps. ♦ Setting and driving the strategy and direction for the value stream, providing support, and leveraging a strong network to solve problems in the implementation of emerging technologies.

Frankfurt Am Main, Hessen, De

♦ Provided strategic oversight and operational support to Desktop and Print Americas, while providing assistance to more than 100,000 global users and all business lines.♦ Applied effective solutions to complex technical issues as a third-level resource, collaborating with the Engineering Team in driving book of work and with partners in delivering technology road map for upcoming years and rollouts.

Frankfurt Am Main, Hessen, De

♦ Led the service management of IBM for Virtual Desktop, Lexmark for Print, and HCL for 2nd-level support for all desktop issues, and directed the development of various global Desktop & Print projects.♦ Monitored a Virtual Machine environment with 70,000+ IBM users and functioned effectively as client services manager for multiple desktop products including Citrix XenDesktop, Citrix StoreFront, Citrix XenApp, and VMWare.

Zurich, Ch

♦ Provided direction and support to daily operations of North America Service Desk, Access Management, and Remote Desktop Support Teams, while assisting 10,000 users and all lines of business.♦ Pioneered the Service Desk, Remote Desktop Services, and Access Management teams throughout North America and India in helping a user base of 8,500+ and managing 75+ personnel and 4 managers.

Frankfurt Am Main, Hessen, De

♦ Supervised managers and 23 employees, in charge of providing global assistance to more than 10,000 users in 80 worldwide locations while managing the annual budget of more than $1.5M.♦ Oversaw multiple teams of 25 employees in 3 different countries, utilizing relationships to improve team morale and existing skill sets to secure effective support for additional applications.

Frankfurt Am Main, Hessen, De

♦ Led a team of 6 technical specialists in providing trading application and connectivity support for Listed Derivates, Rates, and other lines of business worldwide, serving as the change manager for Listed Derivates and ETS teams.♦ Conducted troubleshooting and problem-solving activities for system and application related issues with Windows and UNIX server operating systems, and monitored back-end server trading applications on Windows and Solaris.

Frankfurt Am Main, Hessen, De

♦ Collaborated with the Regional Team to establish and implement application and technology standards across all lines of business in support with the trading application environment and support teams.♦ Rendered technical support in managing main platforms including SUSE, Solaris, and RedHat Enterprise Linux, along with front office applications, messaging middleware and backend connections.

Frankfurt Am Main, Hessen, De

♦ Ensured the delivery of excellent exchange connectivity support for all Listed Derivates, Rates, and other lines of business in coordination with a team of three technical specialists.♦ Resolved exchange and client connectivity issues and supported 200+ global exchanges for the trading operation; designed and ensured maintenance of SLA documentation around team processes.

Serviced local small businesses, churches, and residential clients with all AV and IT services including Home Theatre, running sound for live concerts and services, setting up networks, workstations, servers, and any other technical needs of my clients.

Fort Lauderdale, Fl, Us

Performed scalability and performance testing for Presentation Server. 4.0, XenApp. 4.5, Netscaler. Responsibilities included scalability testing on engineering samples provided by vendors and producing white papers. Also assisted with maintaining 1000 server lab with VMWare, XenServer, and Altiris.

Fort Lauderdale, Fl, Us

Responsible for Performance and Scalability testing for Citrix XenApp 5, 4.5, and 4. Worked very closely with the developers to help find the bugs in the code and perform debugging required. Some bugs required kernel level debugging. Managed the performance team and ensured all features were tested for each product closedown.

Minneapolis, Mn, Us

Responsible for providing PDX Pharmacy software support on UNIX servers. Required the use of shell scripts and server maintenance. Also actively maintained the PDX software and distributed updates to all retail pharmacy locations. Applied skills as a Pharmacy Technician to QA the new software releases before going to BAT to identify as many bugs prior to business involvement to streamline the BAT time frame and increase the speed to market of new releases.

Lakeland, Florida, Us

Responsible for supporting all IT equipment in 30 stores. Included routers, servers, switched, modems, printers, scanners, scales, POS terminals, token ring and Ethernet. Responsible for troubleshooting and resoling all IT issues for these locations.

Lakeland, Florida, Us

Responsible for entering prescriptions into the PDX software system, filling prescriptions, inventory management, on site technical support for pharmacy server, terminals, and printer. Ensured prescriptions were entered properly into the system and the proper medication was dispensed to the patient. Worked closely with insurance companies to get any issues resolved for the customers on drug coverage or vacation supply issues.

Bs, Management Information Systems

Aa, Business

Computers