Patrick Aung Email & Phone Number

Cupertino, California, United States

Cupertino, Ca

The role of a specialist at Apple is to create excitement about their products while finding the right products for each customer based off of their wants and needs. We are expected to the be the expert and also be able to come up with solutions while guiding the customers at the same time. Therefore, a strong passion in technology as well as people skills are required for this position.• Be able to advise and guide customers to the appropriate product• Set up new products and teach each user how to navigate through each product• Introduce customers to new releases as well as software updates • Answer problematic questions and find solutions in order to create a positive visit.• Create a friendly and comfortable experience

Cupertino

• Handle overrides for returns/exchanges, price adjustments, and policy adjustments.• Sign up customers with loyalty rewards program for benefits and rewards.• Encourage team to keep a clean and ethical work environment around the cash wrap.• Solve customer service issues with a professional manner.• Be able to work under pressure and a fast paced environment while maintaining accuracy.

Bachelor Of Science (B.S.), Computer Science

Transfer, General Education