Patrick Winkler Email & Phone Number

Atlanta, GA, US

Charlotte, North Carolina, US

Charlotte, North Carolina, US

• Lead development of Global Customer Success/CX strategy and related processes for Honeywell BuildingSolutions and business units through an early-stage international team of ~35. Support customer acquisition.
• Championing technology utilization with connected service offerings and service business partner toexpand remote troubleshooting optimization with potential labor savings and faster resolution time forclients, as well.
• Drove 18% improvement in Voice of the Employee (Glint) QoQ in Q2 2023; recognized by staff forbuilding supportive, inclusive and empowering culture; above company scores in 26 of 30 categories.
• Transitioned company to new global Voice of the Customer vendor. Implemented easy to use B2Bportal which enables customers to interact digitally with Honeywell, 24/7 and provides robustfeatures, upselling opportunities.
• Increased customer engagement within top-tier accounts; mitigated concerns of at-risk customers andonboarded new clients in supportive manner through dedicated account executives, using technicaltools and reporting.
• Chosen to spearhead global, cross-functional workstream dedicated to reduction of past due/billingdisputes with potential $37M impact

Duluth, Georgia, US

Fox Factory Holding Corp., designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. We are a designer, manufacturer and marketer of performance-defining products and systems used primarily on bikes, Side-by-Sides, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks.

Doraville, GA, US

► Charged with directing Serta Simmons’ investments in sales force effectiveness and functions essential to productivity through leadership of 150 Associate organization.► Focus areas included: Sales Planning, Reporting & Analysis, Pricing, Processes, Learning & Development, Recruiting, Selection, Compensation, Programs and Retail Store Success.► Led 2019.

Mt. Prospect, IL, US

► Led 4 direct reports and team of 55 charged with sales planning and forecasting, back-office sales functions, customer relations, pricing and promotions, product sales training and sales operations for U.S. and Canada, 100+ salespeople, and 3K+ distributors. Developed and executed strategies in collaboration with Sales, Marketing, Logistics, Finance and.

Mt. Prospect, IL, US

► As Head of the Regional business unit, championed organizational transformation and start-up in Industrialized and Emerging markets through 14 Service Managers and ~50 employees across 14 Asia Pacific countries (China, Taiwan, Hong Kong, Singapore, Indonesia, Australia, New Zealand, South Korea, Japan, Malaysia, Thailand, Vietnam, Philippines, Cambodia.

Mt. Prospect, IL, US

► Headed customer service operations of 45-seat, business-to-business contact center; managed multi-million dollar sales back office and outsource operating budget. Collaborated with Logistics, After Sales Service and Credit Department Heads to improve service and dealer satisfaction. ► Drove process improvement and cost reduction projects that improved.

Dallas-Fort Worth, Texas, US

► Led all domestic customer service operations (maintenance, luggage handling, ticketing, loading, etc.) at world’s busiest airport, O’Hare International Airport, for world’s largest airline through team of 60 Customer Service and unionized employees. ► Co-led the integration and orientation of Reno Air; facilitated integration of TWA; aided in acclimating.

Bachelor Of Arts (B.A.), Communication

Study Abroad