Patrick Yeo Email & Phone Number

New York City Metropolitan Area

Demonstrated success with two promotions earned at Apple over a five-year tenure, driving both business and client sales through a people-focused approach. Leverage CRM tools to plan weekly and monthly business engagements, providing personalized account management while building a strong pipeline. Champion opportunity management, developing account plans, and forging new relationships that ensure clients adopt solutions across the Apple ecosystem. Draw upon retail background to work collaboratively with store leadership, assess individual account needs, and support transition to the Apple team.- Chosen as the Market Team Trainer for New York City’s Market Team 21 onboarding for sales support and management teams.- Facilitate orientation for groups of 50 to 200 and collaborate with other departments to create new training content for new products, update transactional processes, develop business acumen learning tools, and best practices for sales.- Create store meeting content for metric reports and new objectives, creating opportunities for all team members to contribute to meetings to further buy-in and reach sales market goals and objectives.Lead a team in analysis and study of the customer journey, leading to more optimal store efficiency by selling in a customer-oriented environment.- Prepare sales team for product launches and events by providing product training, effective problem resolution techniques, motivation and support, and clear and obtainable expectations and goals. Provide training and coaching that ensure compliance with policies and procedures with retail business programs and offerings.

New York City Metropolitan Area

Promoted to Lead (Assistant Manager) in 2016, delivering excellence in customer service to clients, which increased retention and repeat sales. Engaged customers by showcasing how Apple and third-party technology and services can help them build success.- Communicated with 300+ cross-functional team members regularly, building relationships throughout the company to ensure goal achievement.- Exhibited sound and thoughtful solution consulting and relationship management to a diverse set of 400+ business clients, fostering communication that is rooted in trust and service excellence.- Recognized for consistent achievement to top sales within the market, topping 15% over comps every month.- Surpassed all other team members in client loyalty (retention), with more than 60% above the company average.- Used broad technical knowledge to add value to sales conversations, dealing with ambiguity exhibited by customers with ready product knowledge that increases buyer confidence.

Belmont, California, United States

Interacted with up to 50 customers daily, providing excellent customer service, and creating a warm and welcoming environment. Handled essential clerical tasks, including organizing patient files, faxing sensitive documentation, billing patients, handling multi-line phone systems, and scheduling appointments.- Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.- Followed procedures for ensuring accurate coordination of schedules and meetings which increased work efficiency.- Garnered expertise in database systems to track patient/customer information, file confidential records and document financial reports.- Listened to the patient/customer and analyzed the problem to offer a prompt resolution. This sustained customer loyalty and business.