Customer Experience - Lead cross-functional Cx Team to identify organizational concerns, design educational content, and improve the customer journey through user testing, voice-of-customer insights, and continuous improvement of NPS process.Product Marketing - Lead over ten product launches including coordination of webinars, trade shows, documentation (datasheets and manuals), post-sales support materials (App/Tech Notes, FAQ’s, Tutorial Videos, and more), web and ad promotion, email campaigns, and speaking opportunities. - Worked with Product and Business Development Team to develop go-to-market, pricing, and messaging strategies.Digital Marketing - Designed, maintained, promoted, and improved Online Store platform. - Managed multiple website launch projects with a focus on rebranding, increasing Ux through experimentation, and automating the backend functionality, resulting in a lower bounce rate and higher overall traffic.

- Managing web and digital systems such as the portals, website, asset management, and e-commerce platforms of the organization- Managing Customer Experience for the global organization- Managing video and production projects from start to finish through scoping, story-boarding, writing, recording, editing, and promotion- Planning and creating diverse and multi-functional campaigns, content, and media

- Maintaining and coordinating website and other digital activities- Planning, implementing, and analyzing tradeshow activities- Coordinating the Marketing activities of acquisitions- Planning and creating diverse and multi-functional marketing collateral, programs, and media- Synchronizing high level projects through cross-functional teams

I managed serving and bartending staff. Responsible for managing schedule, training, and hiring of staff.

Managed team of call center representative tracking goals to ensure everyone was hitting numbers, holding training sessions for new employees and anyone in need, and managing call escalations.

I managed team of orientation leaders. Managed training to prepare staff for all types of students and parents. I also trained them to prepare for running events during Welcome Week each year. During the school year, I would hold hiring sessions and weekly meetings throughout the year in preparation for the coming summer.

I managed a team of Student Activities Assistants during the school year. Managed training to prepare staff for running events. The goal was to have someone from my staff at every event held on campus to ensure a certain level of expertise. I also managed payroll, ideation, budgeting, and the creation of all processes for organizational requests.

I managed a staff of residential assistants. I would initiate trainings related any pertinent subjects and act as a point of guidance and support for the team.