Patrick Batchelder Email & Phone Number

San Diego, California, Us

Poway, Ca, Us

Responsible for oversight of the corporate network(s) in a hospital and clinical environment. Configure and deploy secure networking solutions to meet organizational goals and improve existing network architecture. Survey, analyze and onboard new locations. (30+ sites 1400-1500+ devices and 1000+ employees onsite and remote combined).• DNS, DHCP, and Network Policy Server (RADIUS) management.• Configure, deploy, and maintain Fortinet firewalls, switches, and wireless access points.• Configure, deploy, and maintain Cisco and Cisco Meraki Switches and wireless access points.• Configure, deploy, and maintain ATT Managed VMware SDWAN.• Deploy fiber and copper cabling solutions to improve connectivity.• Monitor, manage, analyze, and secure entire organization's physical and virtual network infrastructure and perimeter.• Identify, Design and develop/deploy improvements to network security and vulnerability using firewall security features.• Implement design and equipment improvements to reduce failure points and network downtime.• Responsible for all network related vendor engagement.• Project Management/Project lead for multiple items.• Design and create VPN tunnels with affiliate organizations.Key Contributions:• Migrate Organizations Network infrastructure to a multi-path secure SDWAN solution increasing business uptime and scalability.• Redesigned portions of the network to create redundancy and reduce latency and downtime.• Analyze, remediate, and create secure solutions to reduce security vulnerabilities.• Create network stability and dependability 100+% from original design.• Create new network segments to expand and secure existing network• Discover, inventory and document network equipment and infrastructure.• Implement advanced firewall security policies to assist with network security.• Implement segregated networks for mobile and medical IOT devices to reduce security vulnerability.• Implemented SSL VPN to support remote work model.

Poway, Ca, Us

Responsible for management, response, and oversight of Helpdesk ticket system (Zoho ManageEngine) and call queue and administration of employee network via Server and web-based administration in a hospital and outpatient clinical environment with on call rotation, daily travel, nights, and overtime required. (30+ sites 1400-1500+ devices and 1000+ employees)• In place Helpdesk technical lead and trainer• Active Directory management.• DNS, DHCP management.• Alarm System management (TYCO).• Windows print server management and IP based print deployment.• Configure local GPO.• Map network drives and browse to remote file paths.• Windows 10, Windows Server 2008r2, Windows Server 2016• Microsoft Bit locker and Symantec Endpoint Encryption• Symantec Endpoint Protection, Webroot Endpoint Protection• Remote support tools used: Bomgar, LogMeIn, GoToAssist, RDP, RDP Shadow and TightVNC.• Imaging software: Acronis, Symantec Ghost, Macrium • Troubleshoot end user network issues.• Patch cables and change VLAN's on Cisco and Fortinet switchports.• Work with Dell, HP and Lenovo Desktops and laptops.• Work with HP, Canon and Xerox copiers and scanners.• Provide processes for hardware and software solutions via phone, email, remote support and in person.• Manage tracking of help requests, emails and work performed.• Install, troubleshoot, repair, and customize PC, server and network hardware, software, and peripherals.• Create and modify documentation for software bugs, error messages and daily processes.• Discover, track and document inventory of all deployed equipment.• NextGen EMR and EPM Administration.Key Contributions:• Upgrade All PCs from Windows 7 to Windows 10• Implement Upgrade from Cox Webmail to Microsoft Office 365• Companywide SSD and RAM Upgrades• Audit network for devices with no security software and remediate.• Incorporate encryption on devices outside of network perimeter.

Carlsbad, California, Us

Responsible for management, response, and oversight of Helpdesk ticket system (Zoho ManageEngine) and call queue and administration of employee network via Server and web-based management in a corporate office environment, local support and remote support provided to employees and traveling sales representatives. (3 sites 350+ devices and 200+ onsite employees 30+ remote employees).• Active Directory management.• DNS, DHCP management.• Alarm/RFID card management. • ShoreTel VOIP phone deployment and management.• Manage AXIS Security Camera system and server.• Windows print server management and IP based print deployment.• Work with Dell Desktops and Laptops.• Work with Apple MacBook’s and Microsoft Surface devices.• WDS, MDT, Acronis, and Symantec Ghost imaging software.• Patch cables and change VLAN's on Cisco switchports.• Provide daily support of technical issues and prescribe solutions via phone, email, remote support and in person.• Manage creation and closure of tickets for all calls/emails taken and work performed; escalate and route appropriately when needed using Helpdesk ticket system (Zoho ManageEngine).• Perform analytical, technical, and administrative work in the planning, deployment and repair of new and existing equipment and software.• Create and modify documentation for software bugs, error messages and daily processes.• Manage and monitor tape backup solution via Symantec Backup Exec, offsite tape delivery and scheduling (Iron Mountain).Key Contributions:• Upgrade some PCs from Windows 7 to Windows 10.• Implement Upgrade from Office 2010 to Microsoft Office 2016.• SSD and RAM Upgrades.• Create offline imaging solution for disaster recovery process.• Manage offline imaging solution for emergency use (disaster recovery plan) and for production/manufacturing department.• Build, update and improve software images for network deployment and offline deployment using WDS, MDT, Acronis, and Symantec Ghost.

Carlsbad, California, Us

Provide support for 5000+ global clients (veterinary hospitals, clinics, universities, and other facilities). Responsible for evaluation and repair of veterinary digital imaging hardware, Windows based hardware and software systems. Gained certification with Canon (Canon CXDI DR Software: CCS-NE, CCR).• Microsoft ERP/CRM - RMA and CAS Management.• WDS, MDT, Acronis, and Symantec Ghost imaging software.• Windows 7 and 10 Operating system installation, reimaging, diagnostic, repair, and maintenance.• Apple MacOS.• Canon CXDI DR Software: CCS-NE, CCR.• Dell and Lenovo Desktops and laptops.• Apple MacBook laptops.• Refurbishment and customization of customer PC systems hardware and components.• Operate, diagnose, and test digital x-ray equipment safely.• Install, troubleshoot, repair, and customize PC hardware, software, and peripherals.• Evaluate, troubleshoot, diagnose, and repair hardware and software of customer PC systems and digital x-ray equipment.• Close work with Dell and Canon Imaging as well as other vendors.• PACS systems, DICOM, File servers, Storage, Data restoration, backup, and recovery.• Manufacture/assemble New in Box proprietary hardware systems, • Configure, test, package, and ship products to customers.• Electrical Soldering.Key Contributions:• Provided excellent attention to detail and consistently provided top level service, repair and follow up for customers.• Built multiple digital radiology systems for non-profit organizations.• Helped rebuild department infrastructure in new building after facilities were lost to Carlsbad wildfires in summer of 2014 (Identify and create new processes to improve workflow and structure etc.)

Lewis Center, Ohio, Us

Performed various IT support tasks for 6000+ employees at Qualcomm Inc. San Diego Campuses. Responsible for Performing Tier 1 IT tasks in the form of field support. Responsible for office moves, desktop PC deployments, IP phone deployments and cabling tasks. (35+ offices, 6000+ employees).• Responsible for office relocations, moves and new employee’s office configuration. • Installation, removal, troubleshooting and repair of PC hardware and peripherals.• Performed IMAC (Install Move Add Change) tasks in support of daily operations and various upgrade projects on separate campuses totaling 35 buildings.• Worked as part of a team to deploy to deploy upgraded Cisco and Avaya VOIP phones in various buildings. Coordinated with small team of techs.• Worked as part of a team to deploy Windows 7 PCs to 1000+ employees.• Desktop and laptop/docking station setup. Printers and peripheral installs. Cable and desk management.• Employee satisfaction and relations.• Patch cables and change VLAN's on Cisco switchports.

San Diego, Ca, Us

Provided global customer support for software upgrades. Responsible for communications between support team and customers for scheduling update appointments and documenting concerns of customers in internal ticket system. Provide escalation of issues to development engineers. Performed remote delivery, setup, configuration, and update of proprietary practice management software for chiropractic practices worldwide.• Responsible for supporting Installation, configuration, and update of software on customer systems using remote LogMeIn remote administration, phone interaction and email.• Document and escalate all bugs encountered to development team.• Quality assurance: Provide customer relations and satisfaction processes to ensure high level of support and quality software.

Bratislava, Slovak Republic, Sk

Performed sales and demonstration of enterprise and personal grade anti-malware and cyber threat protection software suites.• Software sales• Responsible for in depth knowledge of software and included security features.• Explain and demonstrate anti-virus and anti-malware and other security solution software products to potential customers and educate them on security best practices.

Kansas City, Mo, Us

Provided global technical support for H&R Block offices internal employees, providing hardware, software and network support via remote administration, phone contact and Helpdesk ticket system. Responsible for management of ticket queue and resolving assigned tickets.• Provide global support to employees in all countries with H&R Block office locations.• Support employee password reset requests.• Handle and support sensitive personal tax data.• Software troubleshooting: Work with proprietary internal software to assist tax reps with database issues.• Troubleshoot Layer 1 branch network connectivity.• Remote reimaging services, software updating, maintenance and support via SCCM.• Escalate to tier II/III as second point of contact.

Chula Vista, California, Us

Provided computer support services for all city branches and employees (Fire, Police, Library, Administrative) Installed, troubleshot, and updated hardware and software on windows-based PCs in the city's domains.• Active directory management• Windows XP, Vista and 7• Server 2003• Norton Antivirus• Install, troubleshoot, and upgrade hardware and software on employee PC’s.• Install, troubleshoot, and upgrade peripheral equipment.• Implement local GPO.• Symantec Ghost imaging software• Completed city-wide hardware and software integration and update projects to move employee PCs to Windows 7• Network troubleshooting (end user hardware)

Associate Of Science (A.S.), Information Technology Computer Networking Systems

Diploma, General Education