Patrick Batchelder Email & Phone Number

San Diego, California, US

Poway, CA, US

• Responsible for oversight of the corporate network(s) in a hospital and clinical environment. Configure and deploy secure networking solutions to meet organizational goals and improve existing network architecture..
• DNS, DHCP, and Network Policy Server (RADIUS) management.
• Configure, deploy, and maintain Fortinet firewalls, switches, and wireless access points.
• Configure, deploy, and maintain Cisco and Cisco Meraki Switches and wireless access points.
• Configure, deploy, and maintain ATT Managed VMware SDWAN.
• Deploy fiber and copper cabling solutions to improve connectivity.

Poway, CA, US

• Responsible for management, response, and oversight of Helpdesk ticket system (Zoho ManageEngine) and call queue and administration of employee network via Server and web-based administration in a hospital and.
• In place Helpdesk technical lead and trainer
• Active Directory management.
• DNS, DHCP management.
• Alarm System management (TYCO).
• Windows print server management and IP based print deployment.

Carlsbad, California, US

• Responsible for management, response, and oversight of Helpdesk ticket system (Zoho ManageEngine) and call queue and administration of employee network via Server and web-based management in a corporate office.
• Active Directory management.
• DNS, DHCP management.
• Alarm/RFID card management.
• ShoreTel VOIP phone deployment and management.
• Manage AXIS Security Camera system and server.

Carlsbad, California, US

• Provide support for 5000+ global clients (veterinary hospitals, clinics, universities, and other facilities). Responsible for evaluation and repair of veterinary digital imaging hardware, Windows based hardware and.
• Microsoft ERP/CRM - RMA and CAS Management.
• WDS, MDT, Acronis, and Symantec Ghost imaging software.
• Windows 7 and 10 Operating system installation, reimaging, diagnostic, repair, and maintenance.
• Apple MacOS.
• Canon CXDI DR Software: CCS-NE, CCR.

Lewis Center, Ohio, US

• Performed various IT support tasks for 6000+ employees at Qualcomm Inc. San Diego Campuses. Responsible for Performing Tier 1 IT tasks in the form of field support. Responsible for office moves, desktop PC deployments.
• Responsible for office relocations, moves and new employee’s office configuration.
• Installation, removal, troubleshooting and repair of PC hardware and peripherals.
• Performed IMAC (Install Move Add Change) tasks in support of daily operations and various upgrade projects on separate campuses totaling 35 buildings.
• Worked as part of a team to deploy to deploy upgraded Cisco and Avaya VOIP phones in various buildings. Coordinated with small team of techs.
• Worked as part of a team to deploy Windows 7 PCs to 1000+ employees.

San Diego, CA, US

• Provided global customer support for software upgrades. Responsible for communications between support team and customers for scheduling update appointments and documenting concerns of customers in internal ticket.
• Responsible for supporting Installation, configuration, and update of software on customer systems using remote LogMeIn remote administration, phone interaction and email.
• Document and escalate all bugs encountered to development team.
• Quality assurance: Provide customer relations and satisfaction processes to ensure high level of support and quality software.

Bratislava, Slovak Republic, SK

• Performed sales and demonstration of enterprise and personal grade anti-malware and cyber threat protection software suites.
• Software sales
• Responsible for in depth knowledge of software and included security features.
• Explain and demonstrate anti-virus and anti-malware and other security solution software products to potential customers and educate them on security best practices.

Kansas City, MO, US

• Provided global technical support for H&R Block offices internal employees, providing hardware, software and network support via remote administration, phone contact and Helpdesk ticket system. Responsible for.
• Provide global support to employees in all countries with H&R Block office locations.
• Support employee password reset requests.
• Handle and support sensitive personal tax data.
• Software troubleshooting: Work with proprietary internal software to assist tax reps with database issues.
• Troubleshoot Layer 1 branch network connectivity.

Chula Vista, California, US

• Provided computer support services for all city branches and employees (Fire, Police, Library, Administrative) Installed, troubleshot, and updated hardware and software on windows-based PCs in the city's domains.
• Active directory management
• Windows XP, Vista and 7
• Server 2003
• Norton Antivirus
• Install, troubleshoot, and upgrade hardware and software on employee PC’s.

Associate Of Science (A.S.), Information Technology Computer Networking Systems

Diploma, General Education