-Wrote requirements documentation, including problem/solution statements, user stories, feature details, test cases and acceptance criteria-Translated feature concepts into mockups, swim-lane diagrams, process flows, and prototypes-Conducted market research on industry trends and user experience best practices; synthesized findings into dynamic presentations and reports-Managed multiple projects in different states simultaneously, ensuring deadlines were met and issues were addressed proactively

-Developed a PCI DSS global compliance process, providing BSC with a set of clear and manageable steps to achieve and sustain PCI DSS compliance: standardized all phases by conducting intense, iterative sprints for each phase-Identified gaps in the compliance process and created assessment tools and documentation to add structure to the process-Managed company-wide security Inbox, identifying, assessing, and minimizing potential security risks