Patrick Benton Email & Phone Number

Midtown Atlanta

Greater Atlanta Area

• Lease Renewal Specialist for nationwide single-family home rental company. Over 4,500 homes in greater Atlanta. Partnered with counterpart to renew up to 400 residents per month.• Communicated with current residents about upcoming lease expirations. Explained and advised residents of renewal price and term options. Created/sent/verified Lease Renewal Offers• Created and sent error-free leases for signatures and approvals. Followed up with all leaseholders through renewal or Notice… Show more • Lease Renewal Specialist for nationwide single-family home rental company. Over 4,500 homes in greater Atlanta. Partnered with counterpart to renew up to 400 residents per month.• Communicated with current residents about upcoming lease expirations. Explained and advised residents of renewal price and term options. Created/sent/verified Lease Renewal Offers• Created and sent error-free leases for signatures and approvals. Followed up with all leaseholders through renewal or Notice to Vacate submission.• Aggressively sought to contact non-responsive leaseholders regarding lease status and non-renewal penalties. • Actively updated reports regarding statistics of renewal choices and statuses for management. Show less

Atlanta, Ga

Sprint Business Customer Service Project management of various tasks involved in developing and maintaining SBCS systems and tools department including product usage auditing and de-selection of underused products and tools.  Management of personnel from Executive Management, departmental end-users, code developers and systems programmers. Reporting and analysis of Sprint Business performance activity for use by Executive Management in key decision making. Utilize Excel… Show more Sprint Business Customer Service Project management of various tasks involved in developing and maintaining SBCS systems and tools department including product usage auditing and de-selection of underused products and tools.  Management of personnel from Executive Management, departmental end-users, code developers and systems programmers. Reporting and analysis of Sprint Business performance activity for use by Executive Management in key decision making. Utilize Excel skills including pivot table generation to manipulate and format large amounts of data into easy-to-comprehend reports Show less

Atlanta, Ga

 Managed receivable base of $25M/monthly for wholesale customers. Point of contact for all billing disputes and customer inquiries including explanation of complex contractual discounts. Researched, verified, calculated and issued necessary credits to customers through extensive interaction with Sales, Pricing, Customized Billing and Technical Applications Departments. Prepared comprehensive monthly reports explaining account and reserves status as well as the current standing… Show more  Managed receivable base of $25M/monthly for wholesale customers. Point of contact for all billing disputes and customer inquiries including explanation of complex contractual discounts. Researched, verified, calculated and issued necessary credits to customers through extensive interaction with Sales, Pricing, Customized Billing and Technical Applications Departments. Prepared comprehensive monthly reports explaining account and reserves status as well as the current standing of all potential developing issues for management. Show less

Atlanta, Ga1996

 Provided “one-call-solves-all” customer support utilizing proactive programs to address customer concerns and ensure customer satisfaction. Interacted closely with Sales, Receivables, and other departments to manage receivables, retain revenue, process billing adjustments, research billing inquiries and provide account maintenance for 20 corporate customers billing $30-200K per month.

Atlanta, Ga

 Provided outstanding customer service through complete knowledge of calling plans, promotions, and company products. Assisted customers with billing inquiries, ordering or activation of calling cards and entering and follow-through of trouble tickets. Addressed all concerns in a professional manner while working in a high-volume ACD environment.

New England Area

 Manager of city’s highest volume company store, employing 20+ team members covering 3 shifts daily. P&L, scheduling and ordering responsibilities. Promoted to Division Manager for franchised stores. Traveled extensively directing the development and operations of 70 TCBY stores in New England including training, marketing, merchandising and sales. Acted as liaison between company and franchise owners communicating and ensuring company policies and standards.

Bachelor Of Arts (B.A.), Clinical Psychology

English Literature (British And Commonwealth)

Attended as part of "Hendrix in London" program.