Patrick Bertone Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona Area, Spain

As leader of the Global Service Desk function globally, my role is to ensure that processes and organization is correctly set for success.This highly strategic role provides me the opportunity to develop an action plan and use my ITIL knowledge as well as my years managing a regional Service Desk and an Operations team to extend it to a global organization.

Barcelona Area, Spain

• This position is accountable for leading regional EU IT Teams and supervise Regional Operations. The position is accountable for end user devices, problem management, incident management and escalation to Global IT.
• Manage the regional IT Team
• Develop and execute Operations and Investments budgets for Europe (OpEx and CapEx).
• Propose and redact new processes to improve quality of service.
• Identify and automatize services/request that can be beneficial to “Business” activities
• Interact with Global Technology Team on a daily basis, being the principal contact point for the Region

Barcelona Area, Spain

• Manage the regional Service Desk team. (4 Team Leads, 20 analysts)
• Administer regional personnel activities – vacations, work schedules, salary, benefits, personnel reviews, etc for European GSD personnel
• Optimize total cost of ownership while providing information technology service management and delivery which meet or exceed customer expectations within the region.
• Develop and maintain relationships with local information technology partners including providers of hardware… Show more
• Develop and maintain relationships with local information technology partners including providers of hardware, software, and IT services (based upon global standards and agreements).
• Negotiate and manage agreements with vendors for information technology products and services to ensure the company realizes the best value for the investment

Barcelona Area, Spain

As IT manager for the country group (France, Spain, Switzerland) my responsibilities are to ensure that all IT services are running 24/7, including manufacturing process computers. I have at charge, 11 glass fabrication plants, French HQ and European HQ in Switzerland and 20 sales offices. To help me in the task, I have as direct reports 3 IT analysts and.

Barcelona Area, Spain

As lone IT representative in Spain, I had two main responsibilities, giving IT support to the business for two glass fabrication plant and 2 sales offices (support and administration of all IT related matters) and being the IT manager for the country.During those three years, I contributed to the IT change with several projects: - End of life computer.

Barcelona Area, Spain

Software Engineer with 8 years of experience in IT support inworld wide companies. Working in French, Spanish, Italian and English. High level support for backup solution for Enterprise customers. Providing solutions of backup for databases Exchanges, SQL, Lotus Notes, Oracle, SAP/R3. Configuration of large scale environment of backup. Resolution of issues.

Hardware technical support for France and Spain front line in Barcelona.Enterprise support for all server of Compaq and HP.Troubleshoot of hardware issues and OEM OS of Windows 2000 server and Windows 2003 server

Paris Area, France

Help Desk technician for Renault Cars for France and Spain and Italy. More than 60000 users across Europe.Domain Administration, resolution of all issues who can be opened by phone or remote control.TCP/IP, SMTP, Activ Directory.OS: Windows 95/98/XP/2000OS Server: Windows 2000 server/ Windows 2003 serverOffice, anti virus softwares....