--Directly managed three distinct global groups within the Activision Blizzard Media organization - Account Management, Ad Operations, and Creative Solutions - totalling 15 team members --Built out a global ticketing system infrastructure and best practices for the Ad Operations organization within Salesforce - This resulted in increased workflow efficiency, over 3,000 individual operational requests categorized YTD, and an informed data set to inform organizational needs throughout the Client Solutions structure--Support both Direct Sales and our Indirect Sales channel partners with increases in revenue, customer satisfaction, and operational excellence by streamlining communication lanes between those teams and our customers--Responsible for being the connective tissue across multiple departments and stakeholders internally while also developing each team within Global Client Solutions for continued expansion--Create roles & responsibilities, documentation, and training guides for all team members as well as the Direct Sales organization

--Responsible for the oversight of 200+ Customer Success team members globally across 20 offices--Customer Success functions include providing world-class customer service to all clients using --Sizmek products - DSP, DMP, Peer39 verification, and Ad Serving--P&L responsibilities for the Customer Success organization encompassing over $30MM--Implementation of workflows designed to enhance customer experiences--Create new training guidelines to enable Customer Success team members to exceed client expectations through depth of knowledge and technical expertise--Increased revenues through client retention, growth, and new sales opportunities

--Tasked with building the in-house Programmatic team at Media Assembly--Strategic investment with Google and The Trade Desk to ensure client capabilities and investment were consistently at the highest level--Negotiated several DSP contracts - Appnexus, Tremor Video, Vistar, and most notably with The Trade Desk, which then grew out platform spend in two years from $0 to $21MM --Responsible for educating the Agency at large regarding programmatic and the various mediums that can be purchased via technology--Oversight of 23 programmatic specialists across three offices - NY, DET, LA--Doubled programmatic billings and revenue YoY from 2016-2017--Coordination of new product strategy and creation with internal technology teams--Orchestrated the negotiation and onboarding of a white-labeled DMP for all Agency clients--Monitor billing practices & workflow within the programmatic team across 10 DSP partners--Create best practices across buying, brand safety, and operational workflows--Named GABBCON Media Agency Executive of the Year 2017

Responsibilities:Oversight of Trading, Demand & Supply Ad Operations, Data Intelligence, and the Xaxis Creative Team (Ad Labs) functions for the US, CA, and LATAMStrategy, Innovation, Thought Leadership, Product Marketing and Change Management throughout the Xaxis Programmatic landscapeDirecting internal resources to increase buying and workflow efficiency through the use of a newly informed Data Intelligence group - vCPM inventory analysis, Domain-level analysis, Attribution exercises, etc.Push adoption of Xaxis Ad Labs products/units through better workflow, process, and communication efficiencyMonitor and account for costs across all teams within the Trading & Operations group

Oversaw the Programmatic Buying & Ad Operations teams in the US, and Canada

Xaxis is the world’s largest audience buying company. Through its proprietary platform, Xaxis offers advertisers a single, comprehensive resource from which to reach and engage with global audiences across the universe of digital media.

--Day to day management of the Agency Operations team--Responsible for monitoring overall workload as well as error rates--Responsible for compiling & generating Agency best practices--Coordinating team efforts to ensure all relevant documentation is consistently updated--Escalation contact for any Agency-related questions across North America--Works closely with Operative Sales team in regards to possible new business--Responsible for updating clients on new Operative processes--Lead contact for all internal partner communication regarding Operations team--Ensuring our partners are resourced and trained properly to ensure the highest level of service to our customers--Provide feedback on additions to Agency contract proposals--Provide training to all new employees regarding Agency practices and procedures--Provide updated reporting on an as needed basis

As Operations Manager, I provided support to clients and their online ad trafficking requests. I managed a team of 7 traffickers as well as focused on team efficiency and client satisfaction.

Worked to traffic, analyze reporting, and update multiple campaigns within a variety of 3rd Party Ad Servers