Patrick Bogan Email & Phone Number

Carmel, Indiana, Us

Carmel, Indiana, Us

Eden Prairie, Minnesota, Us

LTCG is the leading provider of administrative, clinical and actuarial services to the long-term care insurance industry.Saved major key client by rebuilding team, executing on commitments and restoring credibility. Engaged by CEO to work with the Senior Leadership team during period of company growth and transformation, focusing on superior client experiences, business/IT relationships, building leaders, accountability and execution.• Recovered and delivered #1 company initiative: $15M conversion of 200,000 LTC policies to internal claims and policy admin TPA platform; used 12,000+ IT hours/month; restored client satisfaction, securing $5M+ additional future work• Developed strategy and framework for future major initiatives and conversions focused on client experience, organizational design and value delivery

Worley is an international claims service provider to property/casualty insurance carriers and government agencies.Revolutionized newly formed private equity consolidated entity by instituting agile mindset to shape vision, develop enterprise strategy and accelerate technology solutions. Recruited by board as first CIO to lead combined enterprise, integrating people, processes and systems from 3 acquisitions into 1 team. Inspired strategic goal of accelerating financial targets with technology investments.• Developed Technology Strategic Plan to accelerate achievement of enterprise objectives focused on solving key business problems through digital transformation providing guidance, inspiration and confidence to stakeholders• Moved over 50% of an aging infrastructure requiring capital investment to Amazon Web Services in 90 days with zero downtime, reducing costs by 90% in year one• Initiated an agile transformation to address long delivery cycles, resulting in daily solution delivery capability and a 15% increase in capacity without increasing resources • Instituted/chaired Technology Steering Committee to define investment needs and innovative growth opportunities

Carmel, In, Us

Fuzion Analytics is a provider of business intelligence, analytics and management services to the long-term care insurance industry. Led development of 3 SaaS BI/analytics solutions for long-term care insurance carriers in startup product development organization Tapped by CEO to perform dual role as CIO and CISO for Fuzion and affiliate insurance carrier SHIP. Led enterprise strategic planning to maintain sustainable competitive advantage.• Designed and built multi-tenant SaaS business intelligence dashboards, predictive models and fraud management solutions for long-term care insurance carriers, generating $20M in revenue • Partnered with CEO to demo solutions to 20+ prospects, implementing the first client within 6 months • Led the development and implementation of an enterprise-wide Five-Year Strategic Plan, which provided inspiration and guidance to all staff, aligned daily work with the long-term and simplified decision-making • Championed risk-based evaluation of all information assets and intellectual property to ensure client data security and availability, resulting in robust controls, DR/BCP plans, encryption, threat monitoring and incident response• Instituted/chaired Data Security Committee focused on client data security and HIPAA compliance

Lake Forest, Il, Us

HealthFitness, a Trustmark Insurance company, is a health and wellness solutions provider to employers and health plans. Integrated health management analytics solutions from 3 acquired entities into new commercial product and operations team focused on the population health continuum. Hired by SVP, Corporate Development to lead technology and operational initiatives during time of rapid growth and transformation.• Completed 6-month beta launch of evidence-based analytics solution 2 months early, with full product in <1 year• Built predictive models and advanced ROI analytics using rapid prototyping, short iterations and fast feedback loops• Articulated vision and strategy for $9M SaaS product redesign through 18-month roadmap and cost benefit analysis• Designed and implemented EPM framework to manage 25+ enterprise initiatives and prepare company for growth

Built and maintained a successful consulting organization, peaking at a team of 10. Responsible for all aspects of client engagements including contracts, staffing, execution and client satisfaction. Consistently identified and won additional business based on past performance.Often partnered with other consulting companies such as Customer Centricity, CompuPros, QuBX Consulting and Advanced Business Systems.

Carmel, Indiana, Us

SHIP is a closed block of 140K active/460K inactive long-term care policies separated from Conseco (now CNO Financial Group) in 2008. Led the separation and conversion of all systems, data, infrastructure and facilities into new standalone entity.• Completed 2-year, $23M+ conversion of 600,000 policies and 10,000 claims to outsourced TPA solution from LTCG• Implemented $1.5M actuarial and $1M agent commissions initiatives to digitize workflows and streamline procedures• Directed effort to create comprehensive IT infrastructure, cloud solutions and facilities for staff of 75 in 4 months

Basking Ridge, Nj, Us

Led large process re-engineering effort for the sales, implementation and maintenance of outsourced enterprise technology solutions.

Walldorf, Bw, De

SAP America is a leading ERP provider. Recruited to overhaul the Sales TeleCenter operations environment. • Drove full process re-engineering effort resulting in a 100% reduction in lost sales leads within 3 months• Established new KPIs providing visibility to leadership, reducing client escalations and mis-routings by 40%• Conceived and implemented significant systems enhancements reducing processing time by 25%

Us

Primavera Systems was a project management software company. • Orchestrated the design and development of an integrated major product launch process • Success of new process directly contributed to 167% revenue growth in 2 years post-implementation

Us

Vero Systems was a software and services startup focused on telecom network optimization.• Engineered extensive design, development and deployment processes for multiple product lines• Successfully led first 2 major client implementations and other engagements generating $3M+ revenue

Engaged repeatedly to drive programs for NTT/Verio, a large communications provider in the US and Japan. • Built PMO serving several business units managing 100+ projects annually• Designed and constructed $4M Microsoft .NET Development Lab for early ‘cloud’ SaaS product offerings

Ca

Overhauled IT Billing Solutions organization for Group Telecom, a fast-growing communications provider. • Reduced billing processing times by 80%• Recovered over $800,000 of lost call usage revenue

Xxx, Us

Stabilized billing operations crisis in 2 months at Fairpoint Communications, Inc., a fast-growing, high-volume communications provider

Stabilized several crisis customer support situations for Daleen Technologies, Inc., a fast-growing telecom software and services company

Steadfast.net was a high-speed data and voice provider BellSouth-led startup seeking venture capital funding.• Established operations and core systems during a small market trial• Developed technology expansion strategy for national launch

Led a variety of RFI/RFPs, systems development and implementation projects, and process re-engineering efforts at other clients including: AirTouch, Alltel, AT&T, Cellular One, Clearnet, FarBest Foods, Iridium, ITDS, Teleglobe, Teligent, VNA and Waller Creek Communications.

Various software development/programming roles at companies such as Alcoa, Monsanto, Novus, Daugherty Business Solutions and GTE Wireless.

Bs, Computer Information Systems

Education record