Patrick B Smith, Pmp Email & Phone Number

HEAL—Harambe Education, Advocacy & Leadership, advances educational excellence with a focus on African American and Ethnic Studies. We foster Multidisciplinary Collaboration, Professional Development, Educational Equity, and Culturally Relevant Pedagogy. Championing Student Success, we advocate for African-American Males, promoting student-centered practices.Responsibilities:In this role, I lead in coaching and mentoring, drawing from my experience as a minority in the tech world and navigating corporate America. I guide individuals, share insights, and contribute to fostering a diverse and inclusive corporate culture.

Responsible for managing and maintaining the Learning Management System (LMS). Tasks include user management, content organization, technical support, data management, and system maintenance—collaboration with stakeholders to enhance the online learning experience.

Austin, Tx, Us

Planview is a leading provider of innovative work and resource management solutions, dedicated to empowering organizations with tools that streamline processes and enhance productivity. Focusing on delivering excellence, Planview's solutions drive strategic execution, fostering success and growth for businesses of all sizes.Accomplishments:- Led a global team of 7 corporate trainers, overseeing upskilling initiatives and setting best practices for delivering Planview's core PPM and PSA products, ensuring consistent and effective training delivery standards.- Managed scheduling for public training sessions and crafted the Trainer's playbook, providing a comprehensive guide for trainers to optimize training methodologies and ensure high-quality delivery.

Austin, Tx, Us

Milpitas, Ca, Us

Transformative Work Collaboration and Project Management Solutions. As a pioneering force in the industry, Clarizen specializes in providing innovative collaboration and project management solutions, enabling organizations to achieve seamless teamwork, heightened efficiency, and successful project outcomesClarizen was acquired by Planview in March of 2021.Accomplishments:- Modernized the existing training video library by creating concise micro-videos for easier consumption, enhancing the learning experience, and adapting to contemporary preferences for brief, focused contentSuccessfully implemented and launched a new Learning Management System (LMS), Docebo, improving the efficiency and accessibility of learning resources.- Launched a dynamic regionalized training program, reaching 40 diverse customers and accommodating over 100 attendees in various locations, significantly expanding the program's geographical scope and amplifying its influence within different regions.

Milpitas, Ca, Us

Accomplishments:- Boosted Professional Services spend by 15%, driving revenue growth and enhancing customer value.- Implemented effective strategies, reducing account portfolio churn by 7%, showcasing proactive customer retention efforts.

New York, Ny, Us

Powering Financial Excellence and Innovation. Renowned as a global leader in banking and financial services, JP Morgan Chase is committed to delivering cutting-edge solutions that drive financial excellence, innovation, and lasting success for its clients worldwide.Accomplishments:- Directed a project team in developing a quality tracking database, demonstrating project management and technology proficiency.- Led executive stakeholder meetings, establishing benchmarks for a post-merger quality program showcasing strategic leadership.- Spearheaded initiatives for a remarkable 21% improvement in quality scores within 7 months, emphasizing results-oriented program development.

Us

Washington Mutal was acquired by JP Morgan Chase in November 2007Accomplishments:- Guided a team in creating, delivering, and maintaining comprehensive training materials for over 400 global project professionals, ensuring timely completion and a remarkable 17% under-budget accomplishment for a cost-effective and prompt implementation- Applied statistical analysis of customer complaint reporting to identify and close process gaps, resulting in a significant 22% decrease in customer complaints.