Project & Program Management Leader | Learning & Development Strategist | Business Process AnalystEmail: patrickbsmith1906@gmail.comVersatile leader with project/program management expertise and Learning & Development (L&D). Certified PMP, skilled in leading large-scale initiatives, optimizing resources, and driving cross-functional collaboration to achieve operational efficiency. Equally proficient in designing and implementing impactful training programs that improve team performance, increase engagement, and foster customer success.With a strong background in B2B training, coaching, and matrix management, I’ve successfully developed scalable training programs, modernized learning experiences, and driven measurable growth in training revenue and attendance. My strategic approach to both project management and L&D ensures continuous improvement and alignment with organizational goals.Core CompetenciesProject & Program ManagementLearning & Development StrategyB2B Training and CoachingProcess ImprovementCustomer Success ManagementMatrix ManagementData Analysis and ReportingCross-Functional Team LeadershipStakeholder EngagementKey AchievementsDrove a 20% improvement in process efficiency and a 15% increase in customer satisfaction through data-driven project management strategies.Spearheaded the launch of a scalable certification program, expanding product adoption and reaching hundreds of customers.Led global training initiatives, achieving a 26% growth in training revenue and a 47% boost in attendance.Modernized training content with micro-videos, significantly enhancing user engagement and learning effectiveness.Increased training efficiency by 25% through effective resource forecasting and scheduling.