•Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs•Support store sales goals through personal selling to ensure a pleasurable customer experience•Create product displays by following corporate visual directives and adapting them to meet the needs of the specific store•Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer

Perform administrative duties as needed, order office supplies, process student registrations, answer phones and transfer calls, distribute mail, make coffeeSupport sales staff by initiating customer communications, directing inquiries to the proper sales executive, research potential client leads, set-up sales call appointments for sales staff, follow up with previous clients to suggest additional trainingMaintain office environment by ensuring a clean organized space, ensuring that all materials are available for individual classes, configuring the proper computer components are arranged in classrooms for specific needs of instructorsUpdate and maintain customer relationship management softwareTroubleshoot technical problems with the assistance of a remote tech-help departmentDraft proposals for government agencies to answer requests for technology trainingBook travel arrangements and hotel accommodations for staff visiting or returning to headquartersAssist in the execution of special events such as open houses or product demonstrations

•Drove sales by building personal relationships with customers to encourage repeat business•Tracked customer buying behaviors and preferences to take advantage of opportunities to make additional sales over time •Took personal responsibility for maintaining the men’s shoe department by continually ensuring that all products were represented in a way that was visually pleasing•Reorganized and up kept the back stock for shoes to make them easily accessible to the sales team, resulting in a large increase in sales immediately afterward

Counter Manager, Cosmetics, 04/05-05/06•Established and grew the customer base for the launch of a new product line•Planned and executed customer events to drive business•Created printed materials to increase business through expanded customer awareness of brands and products•Managed stock levels through communication with buyers and vendors ensuring appropriate availability of products according to sales trendsSalesperson, Accessories Division, 09/03-04/05•Recognized by management for delivering excellent customer service•Initiated incorporation of complimentary products from other departments to be displayed with merchandise to increase inter-selling •Daily maintained merchandise on sales floor to ensure stock was adequate and well organizedCashier, Women’s Clothing, 05/03-09/03•Quickly promoted to sales due to notable support for the sales staff and excellent customer service