Patrick Cann Email & Phone Number

Uxbridge, Ma, Us

Nashua, New Hampshire, Us

- Led a dynamic team of 7 Product Owners tasked with spearheading the development of innovative products to drive company growth and competitive advantage.- Provided strategic direction, guidance, and mentorship to Product Owners throughout the product development lifecycle, from ideation to launch.- Collaborated closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure alignment of product development initiatives with business objectives and customer needs.- Implemented agile best practices and methodologies to optimize team productivity, increase speed to market, and foster a culture of continuous improvement.- Championed a customer-centric approach to product development, leveraging user feedback and market research to inform product roadmap decisions and prioritize feature development.- Facilitated effective communication and collaboration between Product Owners and stakeholders to drive consensus on product requirements, timelines, and deliverables.- Established and monitored key performance indicators (KPIs) to track product performance and measure the success of product development initiatives.- Contributed to the development of a product innovation strategy, identifying emerging market trends and opportunities to capitalize on new technologies and industry developments.- Presented product development updates, roadmaps, and strategic recommendations to senior leadership, investors, and key stakeholders.

Nashua, New Hampshire, Us

• Led a team of 6 product managers focused on improving the Connect Platform. Enabling accounting firms and their small business clients to gain a better view into their business and provide timely advice to improve their profits.• Provided leadership, guidance, and mentorship to a team of product managers, fostering their professional growth.• Collaborated with cross-functional teams including engineering, sales, and customer success to ensure product roadmap alignment and successful execution.• Conducted regular market and competitive analysis to identify opportunities for new product features and enhancements.• Developed and executed a comprehensive vision for enhancing product-wide workflow efficiency and effectiveness.• Presented product updates and roadmaps to senior leadership, investors, and customers at industry events and conferences.• Established product management best practices and standard operating procedures, resulting in a more streamlined product development process.

Nashua, New Hampshire, Us

• Responsible for implementation of agile best practices across the newly established Software Product Groups• Increased velocity by 50% across multiple scrum teams through process optimization • Viewed as a subject matter expert across the organization and helped ensure consistency and excellence when it comes to agile software development • Increased speed to market through the use of third-party tools to increase development speed and quality. • Delivered new products to market ahead of schedule and with additional functionality.

Ownership of the application ecosystem, Customer Service, Business Process Management, Sales Platform, and New Business Acquisition PlatformOwnership of the IP creation, justification, and CBAConsistently acquired ~$1M per year in IP funding for product enhancements yielding a payback period of 2.5 yearsEnd-to-end ownership of customer service and business process management, PEGA application, with responsibilities ranging from business strategy to product design and enhancementsOvercame substantial legislation reform in MI by implemented an innovative self-service website which reduced call volume by ~50K callsProviding strong leadership to the agile team with a focus on innovation and simple solutions to difficult business problemsDeveloped a new platform for the outbound sales team that attributed to an $8M record high sales volume in 2020 Pioneered the company’s first, real-time, customer-facing chat to enhance customer experience and flexibilityOverhauled existing training practices by designing and implementing a methodical strategy to train internal and external customers on new countrywide Quote and Issue platformAttained significant FTE reduction in Business Acceptance and Model Office (BAT & MOT) testing for new countrywide quoting platformAdvanced understanding of Agile framework as well as Kanban, and other popular development frameworksResponsible for backlog prioritization and long term strategic planning

Responsible for flawless execution of approximately 185 separate consolidations, resulting in 40 – 50 million dollars in new business premium. Management of a team of 7 MC consultants, 11 MC specialists and direct oversight of sourcing partners. Responsible for direct improvement in net conversion through strong analytical skills, creative thinking, and project management.

Responsible for oversight of 11 MC specialists to ensure all quotes and customer communication are completed at 95% quality and completed on time. Strong emphasis on continual process improvement and staff development.

Leads a team of high performance Agency Services Associates. Responsible for maintaining established email and phone service levels.Project member on the design and implementation team of MyHanoverPolicy Hanover’s first self-service website for policy holders, as well as the team who updated the site to include more self-service options. Assisted in building the sites functional requirements as well as extensively tested the final product.Served as main point of contact and SME for launch of MyHanoverPolicy and served as SME going forward after launch.Led the team responsible for customer inquiries on the site.Co-Chairman of the Leadership Advisory Board, a team of high performance leaders who are responsible for finding and implementing major process improvements within the operations organization.Managed major outsource partner, from initial startup through successful expansion of relationship.Successfully developing team members into new more senior roles. Successfully participated in and lead several process improvement teams which delivered major call center efficiency improvements.

Created the reporting and monitored Louisiana policy conversion process.Assisted State Manager in making rate review decisions.Assisted State Manager compiling monthly drill down presentations to senior leadership. Reporting on state profit, loss, new business, and retention.Ad-Hoc analysis work.Monthly reporting on mix of business. Managed and maintained retention forecast used in financial planning models. Managed a Florida re-underwriting Project, interpreting complex legal statutes. Managed policy conversion projects. Successfully found and managed several non-rate profit improvement initiatives.Validated policy premiums against complex rating algorithms to ensure policy were being charged the correct premium.

Created and maintain several process improvement application using advanced functions of excel and visual basic macrosWork on internal help lines assisting other internal employees, with questions from insured's and insurance agents. Answer and respond to telephone inquiries, requests for changes, information, and written correspondence received from customers and insurance agents.Work with underwriters to interpret state guidelines.Relay information regarding coverage and rates using established underwriting guidelines. Research and reconcile discrepancies in direct billing records, Electronic Funds Transfer and legal collections.Complete processing transactions, e.g. Coverage changes, deductible, vehicle and lien holder information.Provide Insurance agents assistance utilizing available on line tools.

Approval of internal fund transfersApproval of daily work and reporting to be sent to clientsDaily record keeping and valuation of Syndicated Bank LoansReconciliation of cash balancesProcessing of bank loan notifications across all of Loan Servicing UnitWork closely with mutual fund accounts to provide valuation reports critical to Final NAV calculations

Boston, Ma, Us

Analysis of data involving call volumes as well as Associate statistics for management through senior vice president using Insight reporting tools, IEX Total View and Seagate Switch Management System.In the event of technical problems function as liaison between channel support and phone reps.

Master Of Business Administration (M.B.A.), Business Administration

Ba, History, Business Administration