Patrick Cansler Email and Phone Number
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Patrick Cansler phone numbers
I very much enjoy helping others solve problems, stay connected, and be successful. By making myself the best I can be allows me to support others so that they can at their best as well.It's extremely rewarding to make others smile by helping them troubleshoot, correct issues, and educate them on all the technology around them. With almost 20 years of experience in the technology support area plus a military background, I have had successful experiences with technical infrastructure environments that include preventative maintenance, installation, support, and training of a wide variety of systems and equipment. I have succeeded by being committed to learning and improving, communicating, being a team player, organized, and self-motivated. I am also constantly surrounded by other professionals who are investing themselves in those they work with and support on a daily basis. It always feels great to be part of a well oil-team that can predict, act quickly, and provide results.I feel I provide value to every employer I work for by staying motivated, being accountable, teachable, and adaptable to both personal and professional changes. I am personable, solution oriented, confident, and willing to find the answer to any question. I want everyone I support and train to be successful. I want to provide a positive work environment being someone they can count on in a pinch, and someone they can come to when problems arise. I live for that "Ah ha" moment.Skills• Cross Functional Leadership• Qualitative Assurance• Data Analysis • CompTia A+• Customer / Client Service• Organization / Communication • Training / Development • Process Improvement • Project Management
Lablynx, Inc. (Lablynx Lims)
View- Website:
- lablynx.com
- Employees:
- 18
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Application Engineer (Lims)Lablynx, Inc. (Lablynx Lims)Atlanta, Ga, Us
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Lims EngineerLablynx, Inc. (Lablynx Lims) Oct 2020 - Present
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Senior Product Support SpecialistQ² Solutions Aug 2016 - Oct 2020Greater Atlanta Area• Provide senior level support for internal and external customers of our 30+ Central Laboratory applications, many of which were created or highly customized by Q2 Solutions. Some examples of these applications:o Laboratory Information Management Systems (LIMS).o Data transformation and extraction services.o Digital pathology scanning, transfer, and viewing.o Sample management, tracking, and storage systems,o Business reporting engines.o Instrument managers.o Instrument data integration systems.o Laboratory label creation and printing.• Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems. • Communicate IT issues to customers at various levels of seniority, including management within the Central Laboratory and within IT. • Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of Q2 Solutions and the Central Laboratory business. • Produce training materials and on-line documentation of systems for the Central labs IT support team, and provide training when required. • Provide on-call support as required (current schedule is to be on call for one week out of approx. every 9 weeks - this is subject to change). -
Associate Services EngineerNcr Jul 2012 - Aug 2016Greater Atlanta Area• Conducted over 25 implementations of NCR’s hosted e-commerce solution for merchants.• Developed and conducted, using Agile methodology, a training program to instruct channel partners / resellers on how to provide their own implementations of our e-commerce solution.• Provided regular training sessions to merchants and partners alike to continuously improve their knowledge and reinforce prior learning.• Provided direct support to merchants and business partners via phone and email for NCR’s two e-commerce solutions, e-mail marketing solution, and the NCR Counterpoint point of sale.• Reported and tracked application issues in conjunction with department development team via Microsoft Team Foundation Server.• Worked with department QA staff to test and implement fixes and patches.• Coded and applied basic HTML, CSS, and Javascript to modify and update e-commerce storefronts to meet customer needs.• Used PHP and SQL statements to examine and modify databases.• Assisted in documenting processes and fixes for our products in a public online knowledge base. -
Store Co-ManagerKroger Sep 2011 - Jul 2012Memphis, Tn• Assisted in managing a store location comprised of 180 employees earning $750,000 to $900,000 a week.• Reviewed profit / loss statements and managed assigned budgets.• Recognized causes of shrink and reduced waste by $2300 per month.• Led and implemented initiative to improve customer satisfaction. Increase store satisfaction score by 8% in three months.• Led store safety team. Enforced and improved existing procedures which reduced in-store accidents (customer and employee).• Assisted in ordering merchandise and managing inventory levels.• Established operational priorities for inventory management based on corporate definitions.• Implemented company level continuous improvement measures to improve productivity as required. • Maintained and recommended improvements to SOPs at the departmental and store level.• Collaborated with store and division level management to refine existing services and develop new services in an effort to improve operational efficiency.• Acted as liaison between store management team, employees, and employee union representatives.• Motivated and coached employees in areas of inventory management, safety, and corporate policy. Evaluated employee performance and provided feedback. -
Support EngineerSchnuck Markets, Inc. May 2005 - Sep 2011Memphis, Tn• Performed on-site resolution of trouble tickets across a division of 12 grocery stores, 10 pharmacies, 8 fuel centers, and a regional office.• Supported Retalix Storeline and ACR 5000 point of sale systems.• Provided 24 / 7 on-call support to employees at all levels of the company.• Built and maintained non-point-of-sale (POS) PCs across the region.• Troubleshot and repaired check lanes PCs, lane devices (receipt printers, touch screens, scanners, scales), and POS servers using Windows Server 2003 and IIS.• Maintained electronic payment systems (server and credit card swipe devices).• Supported networking equipment (HP and Cisco routers, switches, hubs, wireless access points, and cabling).• Configured and repaired in-store digital private branch exchanges (PBX), and supported accompanying analog and digital phones. • Performed repairs on fuel dispensers, petroleum monitoring equipment, and car wash systems. • Troubleshot and repair of alarm panels and keypads.• Repair and replace security cameras, cabling, and digital video recorders.• Tested and evaluated new software and hardware for compatibility with current systems.• Regularly assisted in developing, planning, and executing projects. • Managed a regional inventory of parts and equipment. • Conducted regular training to employees and management on equipment usage, processes, and corporate IT policies. -
Support TechnicianFujitsu Oct 2001 - May 2005Memphis, Tn• Performed hard drive, image, CD, and DVD duplication. • Designed and implemented teardown and inventory processes used for laptop part allocation across North America• Designed and implemented processes for refurbishing and quality control of used laptop and desktop units across North America.• Performed troubleshooting and repair of laptop, desktop, and mobile computing products.• Developed custom database to store system configuration and reference data. • Interacted with end users to receive in products with RMA codes.• Demonstrated and trained end users on mobile products.• Provided direct support as a subject matter expert to level 2 and level 3 call technicians. -
Cryptologic TechnicianUnited States Navy Jul 1997 - Aug 2001• Conducted 24 hour real-time cryptologic operations to supply critical time-sensitive information to national and tactical commanders.• Performed deep analysis of electronic intelligence (ELINT) signal data for better identification and location.• Led teams of information analysts to provide real-time analysis of threats to US armed forces and its allies.• Managed and trained new analysts on QA, review, analysis functions, and priority requirements.• Monitored database integrity and modifications.• Provided analysis and correction to system database deficiencies• Managed a network of eight data processing elements (DPE), AN/FYK-16A mainframe systems, and 30 Sun UNIX Workstations.• Responsible for the operation and maintenance of the AN/FSQ-11 tracking and transmission system.
Patrick Cansler Skills
Patrick Cansler Education Details
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Devry UniversityTechnical Management -
Southwest Tennessee Community CollegeComputer Engineering Technology
Frequently Asked Questions about Patrick Cansler
What company does Patrick Cansler work for?
Patrick Cansler works for Lablynx, Inc. (Lablynx Lims)
What is Patrick Cansler's role at the current company?
Patrick Cansler's current role is Application Engineer (LIMS).
What is Patrick Cansler's email address?
Patrick Cansler's email address is pa****@****ons.com
What is Patrick Cansler's direct phone number?
Patrick Cansler's direct phone number is +190180*****
What schools did Patrick Cansler attend?
Patrick Cansler attended Devry University, Southwest Tennessee Community College.
What skills is Patrick Cansler known for?
Patrick Cansler has skills like Troubleshooting, Training, Microsoft Office, Networking, Software Documentation, Project Management, Technical Support, Customer Service, Security, Wireless Networking, Computer Hardware, Employee Training.
Who are Patrick Cansler's colleagues?
Patrick Cansler's colleagues are João Paulo Zavagli Palos, Eurico Garcia, Max Vande Beek, Savannah Tate, Debra J., Gabriel Rogério, Nathan Farmer.
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