• Develop, manage and maintain food service policies and procedures in accordance with administrative directives and professional standards.• Plan, assign and inspect staff on proper handling, preparation and storage of highest quality food for residents.• Oversee equipment maintenance, record keeping, and all sanitation activities.• Quickly resolve escalated issues that result in a positive and safe working environment.• Schedule staff, prepare and audit department time and attendance.

∙ Oversee all aspects of sales associate performance, sales, operations and financial performance and implement individual and team goals. Train and develop a high performing sales team of 12. Establish goals for sales consultants and coordinate operation of showroom.∙ Increased YOY sales by 10% each year since transferring to Waterford location, resulting in Champion store status.∙ Recruited and trained a sales team where top performers delivered over $1,000,000 and were top 10 in the region.∙ Coordinated many successful grassroots style marketing events from concept to completion.∙ Set objectives, planned, organized, and directed sales associates to meet objectives and maximize their potential.∙ Coached each sales consultant to establish realistic sales goals for each month and develop an action plan. Offered advice, support, and motivation to help them meet their sales objectives.∙ Monitored each consultant’s daily performance and compared it with that month's objective. ∙ Exemplified strong mentoring, coaching and development skills with the ability to motivate teams to achieve results.∙ Supported sales consultants and contributed to the sales process to enhance the customer shopping experience.∙ Developed/improved procedures to streamline procedures, increasing productivity.

• Coached and motivated a winning team of 8 sales professionals within all areas of business. • Set company record for a store at 19 consecutive weeks surpassing comparative business for YOY in 2014.• Drove sales of protection plans, preferred accounts, furniture, and bedding to increase profits by 10%.• Analyzed and interpreted trends to facilitate planning, scheduling, and implementing innovations.• Monitored each consultant's daily performance and compared it with that month's objective.• Modeled best practices for identifying customer needs and then working hard to meet and exceed them.• Ensured standards for quality, customer service, and health and safety were met.• Responded to customer complaints and comments in a quick and timely manner.• Creative and flexible in organizing and implementing ideas.

• Prospected customers and opened new accounts in accordance with company standards.• Arranged products and maintained sales floor to inspire customers to purchase high end pieces of jewelry.• Attended workshops and sales seminars to garner new sales techniques.• Listened to customer needs and analyzed each situation, offering advice and opinions on products and services to best fit their unique situation.• Provided exceptional customer service while assisting and interacting with clients, building key relationships and ensuring top level service to continue company growth and increase revenue streams.

• Demonstrated professionalism and leadership to achieve promotion to full time key-holder after only three months.• Sold the most memberships nationwide in 2007, thus creating an energetic sales atmosphere in the store.• Handled financial arrangements such as resolving discrepancies in Sun points, cash, and credit transactions.• Trained new employees to make successful sales, run transactions and work smoothly as a team.• Ensured a positive working environment through teamwork, proactive problem solving and maintaining high standards of customer service.