Hands-on, results-driven people leader with extensive experience driving creative solutions and process improvement across global organizations. 15+ years of client relationship and customer service experience, with a passion for building high-performing teams.• Exceptional Communicator – experience developing and leading executive-level communications, translating key insights from customer feedback and product analysis into digestible and applicable recommendations.• People Leader – extensive and successful track record of hiring, scaling, training, developing, and retaining high-performing teams.• Strategic Negotiation – effective planning and communication to resolve conflicts and reach desired outcomes.• Partner Relationship – oversight of external relationships and partnerships with third-party vendors to broaden service offerings and drive efficiencies.• Cross-Functional Collaboration – expertise in building relationships across an organization’s multiple verticals, to improve alignment, boost innovation and creative solutions, and improve internal processes.