Patrick Hale Email & Phone Number

Louisville, Ky, Us

Columbus, Oh, Us

Louisville, Kentucky, Us

Provided leadership and direction for the IT department. Reported directly to the COO providing updates on current projects along with planning for future projects. Created and adhered to annual budgets for IT projects, equipment, and services for each entity of the organization. Managed vendor relationships and participated in RFP’s with management to acquire new vendors.Accomplishments:• Created annual budgets that found multiple cost savings through consolidation of services, equipment, and licensing.• Created a successful lifecycle program for end user workstations that equipped staff with reliable tools to do their job.• Provided a vision for the IT Department that would take the organization from using old, antiquated equipment and procedures to a modern and monumentally more stable environment that would ensure higher availability of company resources.• Lead the department in the replacement of all network switches, firewalls, and wireless access points. Previously used a mixture of Netgear and Dell managed switches, Watchguard firewalls, and Open Mesh wireless AP’s. Standardized all of the equipment and replaced it with Cisco Meraki switches, firewalls, and wireless AP’s, which allowed for better visibility into the health of our infrastructure and environment.• Retired our SCCM server used to image and deploy new workstations and implemented Microsoft AutoPilot, allowing us to keep a closer eye on our equipment and setup/deploy new equipment in a quicker timeframe.• Restructured our cybersecurity training for our staff to cover multiple phishing scenarios each month in order to create awareness and educate them on what to look out for.• Worked with managed service provider to take the organization from a failing HIPAA risk assessment to a passing assessment.

Louisville, Kentucky, Us

Lead and assisted with multiple projects to help improve existing infrastructure and plan for new infrastructure. Assisted with work orders during and in between projects. Helped provide direction for the department and make decisions that suit the needs of the organization.Accomplishments:• Removed old, unused network infrastructure. Designed, tested, and implemented multiple VLANs throughout the organization on existing network infrastructure.• Completely overhauled the setup process and maintenance of mobile devices using IBM’s MaaS360, then switching to Microsoft Intune and integrated Apple’s DEP and VPP programs and Google’s Android for Work with the process.• Revamped the imaging process of client workstations, software deployments, and Windows updates by designing and building a Microsoft Configuration Manager server.

Salt Lake City, Ut, Us

1. Diagnose and repair hardware and software issues on Apple computers, iPads, and iPhones. 2. Provide client education on Apple products.3. Travel to various locations to perform on-site repairs on Apple products.

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Diagnosed incoming HP and Lenovo laptops for any hardware related issues and ordered replacement parts accordingly. Installed replacement parts and tested completed repair for quality.

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Observe and coach Geek Squad agents and customer service agents during customer interactions. Ensure all company SOP is being followed, conduct monthly and quarterly team meetings to discuss where the team is at, what our current goals are, and any new products and services. Assisted in the hiring and training of new agents. Settled any customer or client discrepancies in the store or through the feedback system.

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Diagnosed any hardware and software issues in the presence of the client, giving a recommendation on what needs to be done. Sold complete solutions based on a clients needs. Repaired software related issues with laptops and desktops whether it was a virus infection or a problem with the OS. Setup and installed user accounts, software, and peripherals on new computers. Occasionally went on the sales floor to assist sales associates with selling computers, services, and accessories.

Bachelor’S Degree, Computer Forensics

Associate'S Degree, Computer Network Systems