Who is Patrick Chen? Overview
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Quick answer
Patrick Chen is listed as Co-Founder and COO at Spec, based in San Jose, California, United States. AeroLeads shows a work email signal at spec-trust.com and a matched LinkedIn profile for Patrick Chen.
Patrick Chen previously worked as Co-Founder & COO at Spec and Risk Product Management at Payrix. Patrick Chen holds Asian American Studies, Asian American Studies, Mathematical Sciences from Uc Santa Barbara.
Company email context
Email format at Spec
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{first}@spec-trust.com
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Profile bio
About Patrick Chen
I have spent my career finding new and interesting ways to combine technology platforms to solve business problems. I've spent the bulk of my career fighting online fraud. Fraud has such a critical impact on the customer experience and so many companies make sacrifices so they can be compliant, adhere to industry standards, and make sure they don’t lose money. I realized there needed to be a better way, so I started SpecTrust to empower leaders to react faster to changing fraud patterns, new regulations, or to quickly improve the customer flow when friction is detected. In addition to reducing fraud, we help companies reduce the operational costs, keep processing rates low, meet compliance needs, slash engineering costs to build and maintain a custom solution, and remove friction for good customers, which adds millions of dollars in savings to most organizations.
Current workplace
Patrick Chen's current company
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12 roles
Patrick Chen work experience
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Co-Founder & Coo
CurrentSpecTrust's digital transformation platform allows online businesses to instantly deploy their Risk Strategies without having to wait for Engineering resources. The platform requires no code to deploy and allows for the inspection of the entire customer journey. Finally, a platform that moves at the speed that attackers do.
Jun 2020 - Present
Risk Product Management
Helping Payrix build a world-class Risk Platform to serve our customers.
Aug 2019 - Jun 2020
Risk Vendor Strategy
Jan 2019 - Aug 2019
Program Manager - Risk
Apr 2018 - Jan 2019
Director Of Product Strategy And Innovation
Dec 2017 - Apr 2018
Regional Director Of Professional Services
Leading the West Coast Pre-Sales Engineering, Integration, and Technical Account Management teams
May 2017 - Aug 2017
Feb 2016 - May 2017
Technical Account Manager
Working primarily with Financial Institutions to develop and improve authentication strategies by analyzing the digital identity of a user.
Oct 2014 - Jan 2016
Manager Of Customer Support - Aggregation
Managed P/L and a team of 14 Technical Account Managers, Client Technical Support, and Product Support Reps divided between India and California to provide Tier 2 support and Post-Sales Technical Account Management for Fiserv's Aggregation products generating $12M+ annual revenue.·Led and trained the team to provide enhanced support through recurring product and industry training sessions involving CS, QA, Engineering and Operations·Worked with each team member in monthly 1on1 sessions to ensure personal and professional growth·Built processes to streamline cases in SFDC and peer review system to ensure support metrics maintained high quality standards while remaining within contractually bound SLA requirements·Managed all escalations to internal and external executive teams·Scheduled and managed shifts to ensure 24x7 coverage for support, rotating on-call shifts, and scheduled software releases. ·Worked with finance on a monthly basis to on department budget to ensure associates received adequate compensation/promotions while keeping budget on track
Apr 2014 - Sep 2014
Senior Technical Account Manager
·Managing the customer support relationship with several top Aggregation Services clients that contributed for significant revenue.·Act as team lead for other Technical Account Managers.·Manage technical communications and training.·Create monthly reports, or as contractually required.·Maintain client knowledge management system for assigned clients.·Partnered with internal Client Relations team to create a seamless CashEdge face to the clients.·Manage escalated client cases and supervise Product Support Reps and provide guidance for other support cases for these clients. ·Manage case queue for assigned strategic, emerging or other client accounts in adherence to contracted SLA and support best practices.·Present Support metrics in Quarterly Account Business Reviews for assigned customers.·Proactively communicate technical roadmaps, manage feature/function requests, bug reporting delivered in a refined feedback loop between clients and engineering.· Part of interview panel for new hires. Train new team members on products and support processes.·Develop proactive tools and processes to continuously improve customer satisfaction.
Jul 2013 - Apr 2014
Technical Account Manager I/Ii
As a strategic advocate to assigned Cashedge Aggregation Services accounts, I am responsible for providing a single point of contact for communications and escalation management to the customer. I work with customers and develop an in-depth knowledge of their product an implementation and work cross-functionally with internal teams to resolve technical issues. I also generate detailed summaries and reports and work with internal management to formulate action plans to improve our product.
Nov 2010 - Jul 2013
1 education record
Patrick Chen education
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Uc Santa Barbara
FAQ
Frequently asked questions about Patrick Chen
Quick answers generated from the profile data available on this page.
What company does Patrick Chen work for?
Patrick Chen works for Spec.
What is Patrick Chen's role at Spec?
Patrick Chen is listed as Co-Founder and COO at Spec.
What is Patrick Chen's email address?
AeroLeads has found 1 work email signal at @spec-trust.com for Patrick Chen at Spec.
Where is Patrick Chen based?
Patrick Chen is based in San Jose, California, United States while working with Spec.
What companies has Patrick Chen worked for?
Patrick Chen has worked for Spec, Payrix, Ebay, Threatmetrix, and Fiserv.
How can I contact Patrick Chen?
You can use AeroLeads to view verified contact signals for Patrick Chen at Spec, including work email, phone, and LinkedIn data when available.
What schools did Patrick Chen attend?
Patrick Chen holds Asian American Studies, Asian American Studies, Mathematical Sciences from Uc Santa Barbara.
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