Patrick Christen Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

American First Finance is a leading FinTech company providing technology-driven, retail point-of-sale and online payment solutions.Head of Merchant Performance responsible for leading all aspects of the Merchant Operations teams with a focused mission of delivering world-class service to our customers and business partners. Develop strategy to build and scale various client success and operational functions that further support the wide array of businesses that partner with… Show more American First Finance is a leading FinTech company providing technology-driven, retail point-of-sale and online payment solutions.Head of Merchant Performance responsible for leading all aspects of the Merchant Operations teams with a focused mission of delivering world-class service to our customers and business partners. Develop strategy to build and scale various client success and operational functions that further support the wide array of businesses that partner with AFF.Personal focus and commitment to continuous employee development through mentorship, book clubs, and various other developmental opportunities. Show less

Plano, Tx

Notable Achievements:➤ Designed, implemented and executed the financial forecasting model and budgeting process.➤ Exceeded top-line revenue projections by 10% each year by leading efforts to leverage analytics to drive revenue cycle strategies that transformed collection activities and produced a larger revenue pool.➤ Increased net profit by 60% over 30 months by leading an aggressive change to the overall business model.General Responsibilities:Started company… Show more Notable Achievements:➤ Designed, implemented and executed the financial forecasting model and budgeting process.➤ Exceeded top-line revenue projections by 10% each year by leading efforts to leverage analytics to drive revenue cycle strategies that transformed collection activities and produced a larger revenue pool.➤ Increased net profit by 60% over 30 months by leading an aggressive change to the overall business model.General Responsibilities:Started company from the ground up and developed a business model to quickly take ownership of collectible/receivable accounts from Flexi Compras and manage all aspects of the portfolio; this pivot marked a drastic operational shift from selling retail product to supporting customers and processing payments via a call center. Ran the company for 3 years before selling it.Provided direct oversight to enterprise performance including revenue generation, expense management and profitability. Developed and deployed the operational policy and created and monitored all operational KPIs and metrics. Performed workforce management analyses and leveraged data in labor usage execution strategies. Show less

Dallas-Fort Worth Metroplex

Notable Accomplishments:➤ Stood up a 150-seat Support Center for stores & customers from scratch; fully staffed the Center within 3 months.➤ Increased fee revenue capture by 20% within 6 months by designing and deploying a roleplay-based Account Management training program.➤Leveraged policy and procedure experience gained in previous role to design and implement an enterprise policy driven by exception data, resulting in a $2 million annual reduction of transaction… Show more Notable Accomplishments:➤ Stood up a 150-seat Support Center for stores & customers from scratch; fully staffed the Center within 3 months.➤ Increased fee revenue capture by 20% within 6 months by designing and deploying a roleplay-based Account Management training program.➤Leveraged policy and procedure experience gained in previous role to design and implement an enterprise policy driven by exception data, resulting in a $2 million annual reduction of transaction “discounting.”General Responsibilities:As Vice President, reduced past-due receivables by 50% by leading through influence on the restructuring of a 300-store retail operation; assigned functional roles, deployed process improvement initiatives and prioritized role-based KPIs. Implemented a centralized platform that facilitated daily metrics reporting and the creation of an operational exception reporting package. Show less

Dallas-Fort Worth Metroplex

Notable Accomplishments:➤ Built comprehensive training materials and policies from scratch that covered each nuance of operational functions, from making a sale to making a bank deposit.➤ Assisted in the development of key brand messaging, with concentrated efforts in Spanish-speaking markets.➤ Reduced inventory losses by 10% by developing an onsite audit program for retail stores and distribution centers.General Responsibilities:led the expansion of retail… Show more Notable Accomplishments:➤ Built comprehensive training materials and policies from scratch that covered each nuance of operational functions, from making a sale to making a bank deposit.➤ Assisted in the development of key brand messaging, with concentrated efforts in Spanish-speaking markets.➤ Reduced inventory losses by 10% by developing an onsite audit program for retail stores and distribution centers.General Responsibilities:led the expansion of retail locations and increased total store count by 100 stores in the first 3 years and ensured backend processes adapted to the rapid scaling. Directly contributed to hiring and training new associates and increased the employee count by 300%. Managed enterprise sales targets, revenue growth and overall P&L strategies for a team dispersed across the southwestern U.S. Communicated metrics, opportunities and challenges to C-Suite and private equity leadership.Cultivated an expertise in the development, documentation and execution of startup operational policies and processes that was further enhanced and leveraged in numerous later roles. Show less

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General