Working on the Census Coverage Survey, a follow-up survey to the primary Census to ensure maximum coverage and improve its reliability and validity. • Ran the field operation with the Area Manager, managing 12 Team Leaders and 144 field staff• Achieved the highest number of interviews and the highest survey completion percentage in London• Trained team leaders with varying levels of experience and technical knowledge to effectively allocate workloads, use Google suite and custom applications Total Mobile Manager, Total Mobile and ArcGIS• Used Management Information to review performance and suggest improvements, as well as using KPI's and principles from gamification to motivate Team Leaders• Cascading information concisely and clearly to ensure understanding and high-quality responses• Adapting to ever-changing instructions and tasks, including dealing with HR issues, logistics (moving equipment and staff), supporting with workloads and time management

A not-for-profit organisation; providing housing for people with support needs, learning disability, mental health problems and autism• Collaborated with the vendor in the integration of a £200,000+ active management system to ensure optimisation, integrated documentation and created new formats • Transitioned staff members from excel to the active management system giving greater clarity to real-time decision making• Restructured and designed processes within excel, ensuring optimal functionality for users whilst improving safety for tenants, particularly in areas such as compliance• Collected and analysed data from tenants to identify areas of business improvement. Identifying problem areas such as a communication breakdown between housing and professional services • Communicated across departments, and stakeholders, ensuring the active management system met the needs of the organisation

An air charter brokerage, organising private jet, group and aircraft charters, arranging over 23,000 charter flights annually • Collated and analysed data on private aircraft from providers globally, creating a database of 20,000+ aircraft to facilitate client’s needs• Communicated with international providers over the telephone and email, often with a language barrier, building a relationship with potential future providers• Collaborated with a small team, over tasks and ensuring all data was collected correctly and to a high standard