Support the IT infrastructure for one of Australia's most prominent financial organisations.Maintain both on-premise (virtualised) and cloud environments including but not limited to Microsoft Exchange, VMware, SaaS Applications, Active Directory, Entra ID, Microsoft Azure, the full Office 365 suite as well as email and data security.Providing Level 3 troubleshooting of IT incidents, fulfil requests and execute low/medium/critical changes.Management of organisational endpoints using SCCM, Microsoft Intune and Automox as well as next-gen security tools such as Netskope, Crowdstrike and AirLock (application allowlisting).Active role in ongoing projects, roadmaps and future innovations to fulfil business demands.

Support the IT infrastructure for one of Australia's most prominent legal organisations.Maintain both on-premise (virtualised) and cloud environments including but not limited to Microsoft Exchange, VMware, SaaS Applications, Active Directory, Azure Active Directory, Microsoft Azure, AWS, the full Office 365 suite as well as email and data security.Providing Level 3 troubleshooting of IT incidents, fulfil requests and execute low/medium/critical changes utlising ServiceNowManagement of organisational endpoints using SCCM and Microsoft IntuneActive role in ongoing projects, roadmaps and future innovations to fulfil business demands.Work closely with internal stakeholders and external vendors to support core applications.

This was initially a contract role that was extended to permanent position, and involves a mixture of project based tasks combined with BAU requirements.The primary requirements are to help maintain, protect and enhance key systems, provide technical support and advice to end users across multiple locations, platforms and technologies. Support and maintain hybrid server infrastructure (on-premise, private cloud & Azure)A significant part of the Infrastructure Engineer is provide support and guidance to continue the growth in the use of technology to support Kingston City Council's IT infrastructure, operations and strategic objectives, as well as our resident population.Some of the key responsibilities are, but not limited to:- Plan, design, implement, support and maintain Kingston City Council's Hybrid Cloud Infrastructure technologies and services, which covers components of on-premise, private cloud and Azure IaaS.- Contribute to the ongoing projects, roadmaps, future innovations and business demands.- Monitor, tune and perform trend analysis of the Kingston City Council's IT infrastructure performance.- Patch infrastructure systems as required while adhering to policies and procedures.- Design and perform server, network and security audits, system backup procedures, and other recovery processes in accordance with the council’s disaster recovery and business continuity strategies.- Work directly with external vendors including but not limited to Microsoft, Cisco, VMware, SolarWinds, Netskope, Rapid7 to meet or exceed service availability, security and performance.

Provide day-to-day management of the Corrs Chambers Westgarth systems and infrastructure, including technologies such as Microsoft Server (2003/2008/2012), Exchange 2007/2013, Active Directory, VMware, Pure Storage, Microsoft System Center Configuration Manager (SCCM) 2012, Symantec Enterprise Vault and many others.Played an active role in company-wide projects such as XP-to-Windows 7 and Exchange 2007-to-2013 migrations.Maintain Exchange 2013 in a multi-server, multi-site DAG environment.Manage and configure SCCM 2012 for application and SOE (Standard Operating Environment) deployments.Thorough knowledge in the monitoring of Windows servers, networking hardware and other (SNMP) enviromental devices. Primary contact for the configuration and management of the current monitoring appliance with a lead role in the migration to a new cloud-based system.Proficient Powershell and Visual Basic scripting for general, application deployment and Exchange purposes.Currently enhancing hands-on skills in the areas of Cisco Wireless and AWS Cloud.Keen interest in all areas of technology, with a real desire to learn new skills and sharing those with peers.

Managed Services environment supporting numerous clients across a variety of industries. Provide Windows systems support to meet customer demands for the resolution of incidents, problems and service requests under strict requirements. Ensure SLAs were achieved consistently for the various environments. Seconded for 12 months to ConnectEast as part of their server and desktop support team in the $2.5 billion infrastructure rollout of the EastLink Tollway.