Patrick Collins Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Bolton, United Kingdom

London, United Kingdom

Williams & Glyn Delivery Project, Reconciliations and Investigations Build team, Business Analyst working alongside stakeholders and third parties to set up and implement functional systems for Reconciliations and Investigations for the future Williams and Glyn Bank.Responsibilities • Gathering and documenting stakeholder requirements achieving sign off of system configuration documents• Assessment of current As-Is systems and processes to develop into the To-Be business design. • The integration of the four existing reconciliation applications into the single future application.• Working with third parties to produce clear Functional Specification Documents to achieve sign off from technology and business stakeholders• Conducting Impact Assessments of Change requests put forward by other areas of the programme to identify any Technology or Business impact to the R&I delivery. • Integrating Credit Card, Debit Card, Mortgages and Treasury reconciliations onto the Intellisuite platform• Designing level three and four reconciliation process for agency bank settlement• First point of contact for third party developers during system development and testing• Analysis of high volume data to produce action based plans with result based milestones• Progressing documentation through central programme governance.• Front end implementation of changes to Intellisuite reconciliation application.• First Point of Contact for R&I delivery process.• Identify solutions to issues and defects raised by Technology Services and Business Test Team.• Working on the Schedule of Events documentation• Ensuring To-Be processes are in line with Target Operating Model• Providing users with the training required to understand the functional differences in the Intellisuite system and previously used reconciliation tools.• Identifying differences in processes and procedures due to the change in system and articulating them to the front end user the benefits of the change.

Business Services Change AnalystProjects include working alongside stakeholders to support creation of a standalone bank as part of EU Divestment. TSYS FCS Credit Card upgrade. Relocation of opperational workloads across the UKResponsibilities • Leading project initiation phases and producing Option Analysis, Financial impacts, strategic designs documentation for senior stakeholders.• Extracting and interpreting complex data and making that knowledge accessible to senior stakeholders.• Producing Project Plans, Terms of Reference and Business requirement documents.• Running governance forums including Project Working Groups, Project Control Committees and Change Boards.• Facilitating work shops.• Creating end to end Process Mapping.• Review and agreement of test plans and assessment of test results.• Managing implementation weekends through schedule of events.• Managing Risk and Issues from identification, mitigation and reporting.• Impact assessing changes on behalf of RBS Group Services, supporting Recs & Investigations, Anti Money Laundry, Control & Data Services, Incident Management Services and Contract Management.

Change Analyst supporting change team in delivery of projects including Bank Divestment, System Implementations, and Centralisation ProjectsResponsibilities • Reviewing documentation and providing feedback which determined the signoff agreement of my stakeholders. • Producing low level documentation in multiple formats calculating information like business impacts, and process changes.• Preparing business readiness so that they are equipped to work with project changes an example would be to create additional job guides for the area.• Producing and delivering communications for stakeholders and their teams on changes impacting them.• Chairing meetings and taking minutes for meetings and distributing them in a timely fashion to the attendees.

Subject Matter Expert supporting the management of projects impacting the Reconciliations and Investigations team. Projects I worked on including the Tesco Migration and the RBS Centralisation project.Responsibilities • Assessing Change Requests before the request are presented at the R&I change board.• Impact assessments for projects and changes that will affect R&I.• Involved in meetings, providing progress downloads, asking and answering questions with use on my subject mater knowledge.• Manage Team email box, distributing the emails to relevant people, answering questions and raising Risks and Issues to the appropriate level.• Updating work stack documents with up to date status comments and raising new Risks and Issues.• Leading weekly team huddles and maintaining the huddle board.

Bachelor'S Degree, Animation, 2.2

Avce Ict Advanced, Avce Media

High School