Patrick Connell Email & Phone Number

Killearn, Gb

Glasgow, Scotland, United Kingdom

Responsible for the creation of a new Region within Dixons Carphone across Scotland with 19 Store in Store branches that operate alongside Currys PC World stores.- 150 colleagues- Working in conjunction with Dixons stores and aligning business priorities- Working with business partners and stakeholders to develop business performance- Delivering high performance at a fast pace - Opening and re-fitting stores at record pace and aggressive expansion - Recruiting new and existing Branch Managers into roles- Conforming to FCA regulations- Completing investigations, disciplinaries, mediations, mentoring and grievance hearings - Business planning at short, medium and long term and being reactive when needed- Developing people across all levels into new roles, areas of the business or management - Delivering presentations, meetings and conference calls frequently - Successfully improving all Finance, Customer Service and Mystery Shop performance across the Region

Bishopbriggs, East Dunbartonshire, United Kingdom

Currys PC World 3 in 1

Braehead, Moray, United Kingdom

Glasgow Braehead Carphone Warehouse

West Scotland & North West England

Secondment into first regional manager position. Responsible for up to 32 stores of the standalone retail estate ranging in size - Over 200 colleagues - Achieved record conversion and customer service metrics in a short space of time- Set new directions for the Region to deliver new levels of performance- Introduced new ways of working to increase communication, recognition, support and engagement- Developed new Branch Managers into roles and encouraged internal progression across all levels- Supported creation of a top 5 store project within the region- Utilised experienced Regional Managers to support own development into role

Glasgow, United Kingdom

Manager of a Top 15 store within the North of England and Scotland with some of the following achievements;- Leading a large team across a variety of KPI's - Developing a team to be a high performing and independent store- Career progression for many colleagues- Trend setting and example setting across many initiatives - Exemplary retail standards- Unrivalled customer experience and positive customer feedback- Excellent internal reputation as a store of 'excellence'

Glasgow Braehead

Position within Scotland's largest and first 'Wireless World' store - Sole management of the store in absence of Store Manager- Recruitment, training and coaching responsibilities- Stock and data control; auditing, data protection, loss prevention and fraud prevention- Creation of engaging training, coaching and leadership strategies- Team motivation, well being, development and cohesion

Glasgow, United Kingdom

First management role in Scotland's biggest Carphone Warehouse- Delivering high performance across Finance and Customer Service metrics- Leading the sales team along with management- Delivering training and coaching to team members- Managing performance via weekly reviews

Glasgow, United Kingdom

A high performing customer consultant which included the following duties:- Serving customers- Meeting sales and service targets- Operational duties (admin, loss prevention, sales tracking, customer complaints handling)- Training and supporting new colleagues