🌀 Patrick Copeland work email
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🌀 Patrick Copeland personal email
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Microsoft (11yrs): OSs, devices, servers, search. Google (11yrs): systems, data, devices, ads. Amazon (5yrs): consumer, DNN/ML, ads +$3B ARR. Zendesk (2yrs): ML/LLMs, transformation.It's easy and lazy to build complex software, and instead I've taken the harder path of making things that are simple and loved by customers. I've had the privilege of leading efforts at some of the most well-respected tech companies: Microsoft, Google, and Amazon, where I've built a track record of creating, scaling, and improving global products, teams, and businesses. Most recently, I served as the Chief Engineering and Product Officer at Zendesk, where I led a team of 1900 through considerable transformation that delivered GenAI and ML customer experience services to 100,000 businesses worldwide (with billions of transactions), including Home Depot, Four Seasons, Ticketmaster, and Coupang. Before that, I was the VP of Product and Technology at Amazon, where I delivered the Sponsored Brands program, the fastest-growing ad program in the world that continues to grow and deliver $3B in ARR. During my time at Google and Microsoft, I worked my way up from an entry-level developer to a Product Unit Manager and General Manager for several global divisions, developing advanced technology, devices, and infrastructure still used by billions of customers every day.Building great team culture is important to me, because it's essential to delivering innovation. One of my proudest moments was when David Pogue of The New York Times described my team's work creating a learning mesh product as “The Wi-Fi Router Steve Jobs Might Have Built.” Another team's efforts were recognized by IEEE, who named Google Company of the Year in 2013. I'm passionate about advocating for diversity in STEM education, which is why I serve on the Board of Trustees at Harvey Mudd College.I hold a Master’s in Computer Science from the University of Southern California, specializing in Machine Learning, and a Bachelor’s in Computer Science with a minor in Math from the University of Arizona.Outside of work, I have a deep interest in digital photography, astronomy, art, and science. However, my biggest accomplishments in life are raising three solid humans, being a good partner to my wife, and being a dependable son and son-in-law.
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Gm, Moloco Commerce MediaMolocoBellevue, Wa, Us -
Member Board Of TrusteesHarvey Mudd College May 2023 - PresentClaremont, Ca, UsHarvey Mudd College is ranked #2 in the nation for undergraduate engineering programs, and has 50-50 gender diversity. As a trustee at Harvey Mudd College, I am involved in furthering the institution's mission to educate and nurture the next generation of leaders in science, engineering, and mathematics, with a strong emphasis on liberal arts. Harvey Mudd's commitment to fostering a well-rounded education resonates with my own values, focusing on developing not just technical expertise, but also a broader understanding of societal impact and ethical considerations. In my role, I actively contribute to strategic decision-making and policy development, ensuring that the college remains at the forefront of inclusive and innovative education. I am particularly passionate about promoting diversity within STEM fields, advocating for programs and initiatives that encourage a wide array of perspectives and backgrounds. My work as a trustee is guided by the belief that a diverse and well-rounded education is fundamental to solving the complex challenges of our time. -
Cpto, Chief Eng & Product OfficerZendesk Jul 2022 - Jul 2024San Francisco, California, UsAs the Chief Engineering and Product Officer at Zendesk, my role was to lead the global strategy for a 1900-person team developing GenAI and ML-based services, specifically designed to enhance customer experiences for 100K businesses around the world. Reporting to the CEO, I drove innovation, product & engineering, and rapid scale, ensuring that our vision looked ahead while maintaining simplicity for the consumer. I collaborated closely with various other functional teams and the business to deliver on a complete market lifecycle, constantly pushing to understand the customer to improve the experience and value. My mission was to ensure that Zendesk remained a leader in customer service technology, offering solutions that are both innovative and impactful while evolving and modernizing its offerings -
Vice President Product And TechAmazon Jan 2018 - Jul 2022Seattle, Wa, UsAt Amazon, I reported to Colleen Aubrey (SVP and Amazon S-Team member) and held the role of a "single-threaded leader." I led a P&L for a multi-billion dollar cross-disciplinary team (product, engineering, applied, and data science) dedicated to innovation in advertising. I drove strategy and execution of the world's fastest-growing ad program at the time, which included the flagship Sponsored Brands program and a strategy encompassing Brand Stores, Metrics and Analytics, Business ROI, and various emerging programs. This role demanded a holistic approach, blending product innovation, ML and data science, technology, and financial oversight. Our efforts created substantial business growth, transforming Amazon into a powerhouse in ads. We achieved this by carefully integrating accretive experiences into trillions of customer interactions across Amazon's array of properties, significantly amplifying the company's reach and impact. My tenure at Amazon also included working across the entire enterprise on strategic initiatives impacting all aspects of the customer experience. -
Vice President Product And TechAutodesk Nov 2016 - Jan 2018San Francisco, Ca, UsBefore Autodesk's acquisition, I headed PlanGrid's Product, Research, and Development, reporting to the CEO (note: LinkedIn reports this as Autodesk, but I worked at PlanGrid prior to being acquired). I introduced ML based-prediction and fulfillment to construction projects. During my leadership, we significantly increased revenue, boosting it from $30 million in Annual Recurring Revenue (ARR) to over $100 million, which played a pivotal role in positioning the company for its successful acquisition by Autodesk. I drove expansion and enhancement of our R&D capabilities, laying the groundwork for PlanGrid's innovative Construction Graph. We were instrumental in creating, designing, and launching features that revolutionized agility in the construction industry. We were recognized when Apple named us one of the “top ten iOS business apps of 2017.” -
Senior Director Product And EngGoogle Mar 2006 - Nov 2016Mountain View, Ca, UsDuring my tenure at Google, I held multiple roles as a Technical General Manager, where my experience spanned various disciplines. My focus was on innovating and developing industry-recognized products that were pivotal not only to Google but also to customers worldwide. I led team of over 1000 in 20 countries, massively scaled build infrastructure, hardware devices, and advertising systems. Under the leadership of Craig Barratt, CEO of Access, I played a key role in developing Google WiFi, which became the top-selling mesh router globally. I was responsible for strategizing and overseeing the product's development, engineering, and retail expansion. This initiative was akin to a startup within Google, where I cultivated a talented, cross-disciplinary team. The product garnered more accolades than any other Google device, a testament to our team's ability to design innovative hardware, mobile apps, cloud systems, and algorithms from the ground up. Our focus on simplicity, quality, and capability set a new standard in the industry.In the Research Division, under Alfred Spector, Head of Google Research, I collaborated with global political and philanthropic leaders, leveraging technology and Google's capabilities to address their challenges. This effort contributed to winning the IEEE Company of the Year award in 2013. I was involved in projects like Election Platforms and Global Flu Prediction.In the Advertising space, under Susan Wojcicki, SVP of Google Advertising, I worked on AI systems for SMB AdWords Customers and developed Decision Platforms and Deep Learning technologies.Lastly, in Infrastructure, under Bill Coughran, SVP of Infrastructure and Systems, I contributed to significant advancements in Google's foundational technologies. -
Product Unit Manager / Senior Engineering PartnerMicrosoft Jul 1995 - Mar 2006Redmond, Washington, UsOver my 11-year tenure at Microsoft, I grew from a Software Individual Contributor (IC) at Level 59 to a Partner at Level 68, a journey that included building technical and business expertise. My career at Microsoft began with a focus on micro-operating systems and devices, where I was deeply involved in the early development of set-top box technologies and streaming video systems from 1995 to 1999. This foundational work set the stage for my subsequent move into enterprise servers, APIs, and distributed systems.From 1999 to 2002, I worked on SQL Server, BizTalk, Host Integration, and web services. This period was marked by significant contributions to Microsoft's Enterprise Server technologies and the development of complex distributed system.In the Dynamics Division from 2002 to 2004, where I played a role in shaping Microsoft's Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions. This experience further broadened my understanding of business applications and their integration into the larger Microsoft ecosystem.Finally, from 2004 to 2006, I was involved in the startup phase of Microsoft's native search and web division, which eventually became known as Bing. My work during this period helped lay the groundwork for what would become one of the world's most widely recognized search engines, marking a significant milestone in my career at Microsoft.
🌀 Patrick Copeland Skills
🌀 Patrick Copeland Education Details
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University Of Southern CaliforniaComputer Science -
University Of ArizonaComputer Science
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🌀 Patrick Copeland attended University Of Southern California, University Of Arizona.
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