Patrick Crow Email & Phone Number

Murfreesboro, Tn, Us

Murfreesboro, Tn, Us

• Managed and mentored nineteen student workers and two full time employees on the daily support and operations of MTSU’s classroom technology division.• Management of Inventory control of classroom technology• Development of ITD’s CMDB and Mobile platforms in ServiceNow• Project management of all computers refreshes classrooms/labs and ensure that they were completed on time for the beginning of the semesters.• Created reports via ServiceNow to help determine the most immediate needs of equipment replenishment was needed.• Provided tier 3 support for faculty, staff and students for their technology needs in the classrooms.• Used MECM for computer management of application deployments and updates. • Provided training to students, faculty and staff on the various ways technology can and is used at MTSU.

Nashville, Tn, Us

• Managed Azure AD Security groups for shared network storage• Managed Azure AD Security groups for database access• Managed computers via SCCM• Deployed updates via SCCM• Deployed OS upgrades via SCCM• Account administration for Micro Strategy • Tier 1 operational support for operations in China• Preformed Virus\malware remediation on detection alerts • Created/Updated documentation for employees and new hires• Created/Updated documentation for applications used within HealthTrust• Provide assistance with project management tasks• Worked on various projects as assigned• Streamlined BI provisioning access that saved “$1.3 million” over the course of a year.

Nashville, Tn, Us

- Traveled 90% to community physician practices and CareNow Urgent Care centers throughout the United States, to implement and configure clinical hardware for eCW and Patient Keeper HER applications. Provided clinical walk troughs to determine what equipment will be needed and installed infrastructure WAN\LAN\WLAN equipment and tested for functionality.- Checked the inventory upon arrival for documentation and noting any missing items to the Project Manager. I would then Image any missing equipment upon arrival join them to the HCA domain and install any needed applications on the computers using SCCM. I would then work with the users “Doctors and Nursing staff” on the migration of their data off of old clinical computers to new clinical computers and them on how to work their new computer hardware.- Took a lead role in preforming wireless LAN surveys using Survey Magnet for determining best AP placements for the site. Doing this allowed me to create all the documentation needed for cross training but also allowed me to become the SME for WLAN placements for infrastructure and security.

Franklin, Tn, Us

- Traveled 100% to community hospitals throughout the United States to implement and configure clinical hardware for Cerner Millennium implementations. Installed, Configured and tested Cerner 724 computers. Trained Local IT staff on how to administrator the Cerner 724 admin tool and computer hardware to insure that in the event of a network failure the clinical staff had the ability to maintain patient care 24/7- Took on the lead role of imaging computers onsite. Checked the inventory upon arrival for documentation and noting any missing items to the Project Manager By demonstrating a process improvement and changing the minds of leadership I took the team from imaging only ten computers a day with two to three people to imaging around ninety-five computers a day with just one person. This led to me traveling around the county to train contractors in other onsite implementations on the best practices for unboxing and imaging computers. This led to a shift in personal from imaging to field support while led to faster implementations which saved money.

Nashville, Tn, Us

- For a scheduled yearlong contract I was assigned the task of migrating all of Metro Nashville Public Health and Public Works department servers off, out of warranty physical severs to a new centralized data center in a virtual environment. I completed this primary assignment of the contract in the first two months of the contract which ended up being a cost savings and allowed me to assist other server engineers with their daily roles in monitoring physical server and VM health, Utilizing Active Directory in an enterprise level environment of twenty thousand users to modify security groups and file server permissions, create new user home, shared folders with proper security permissions and to build new servers according to government\security documentation.- Created new VM servers per vender/department guidelines, monitored disk usage on file servers and requested additional drive space from the SAN when needed. I monitored VM sever performance via vSphere 5 and increase memory/cores as needed.- Monitored daily backup reports and reported any serious issues to the customer.

Charlotte, Nc, Us

- Traveled 100% to rural community hospitals and physician practices throughout the United States for an enterprise level environment of five thousand users. To install and configured clinical “EMR” applications for e Clinical Works, HMS in hospitals, Medhost in E.R Departments, Single Sign On “SSO”.- Checked the inventory upon arrival for documentation and noting any missing items to the Project Manager. I would then image all equipment computers using Symantec Ghost Suite upon arrival and them to the Lifepoint domain and install any needed applications on the computers. I would then work with the users “Doctors and Nursing staff” on the migration of their data off of old clinical computers to new clinical computers and them on how to work their new computer hardware.- Trained local I.T support on how to install e Clinical Works, Medhost, HMS and SSO in the event of a hardware failure and provided support to eCW users and other hospital I.T Technicians remotely during go lives and general support after a go live ended. This increased morale for the local I.T staff as it gave them the assurance that we were there for them and that we did not consider them just another acquisition. - Imaged/Configured and set up training room laptops to be used for eCW training physicians, nurses and other clinical staff.- Created documentation for new hires on how to install e Clinical Works.