Implement best practices and establish sales lead closing processes for the senior-living sector of a new multi-use facility, establishing key focus areas and a prioritization pipeline to reach performance metrics.Provide leadership, oversight, and management over day-to-day administration and operations as the fist hire on the Sales and Marketing team, leading hiring initiatives for 6 key staff members.Produce strategic events to bring community awareness to the facility, closing residential target move-in rate of 24% committed occupancy before final construction, 1 quarter ahead of target date.Coordinate 3+ weekly tours and other residential viewing opportunities around the construction and maintenance schedule, converting 80% of tours with a confirmed deposit and move-in date.

Identified opportunities and ​​implemented new admission processes to streamline direct leads from Case Managers, increasing occupancy by 40% and keeping current residents safe from covid exposure. Developed relationships and led 8 virtual seminars/training to generate a consistent flow of quality referrals, exceeding 3+ leads per session.Oversaw departmental human resource activities including the hiring, onboarding, and mentoring of 5 new team members, achieving successful outputs through streamlined process improvement. Led marketing initiatives and successfully pivoted to remote networking strategies through social media campaigns, telephone outreach, and video conferencing.

Spearheaded the development and execution of community outreach efforts, supporting aggressive enrollment growth and retention initiatives averaging 4 move-ins per month. Evaluated new business opportunities and defined the project roadmap, working in close collaboration with departmental leadership to implement strategic plans.Collaborated cross-functionally and leveraged strong management skills to effectively communicate with staff, ensuring optimized internal processes and employee performance management.Forecasted and reported key marketing metrics by analyzing occupancy trends and reporting in daily staff meetings, providing subject matter expertise (SME) with 100% accuracy.

Managed resident move-in processes to ensure a seamless transition, involving internal management of the Director of Nursing, Business Office Manager, Administrator, and Care Team.Analyzed information, trends, and data to develop and execute a strategic marketing plan with spending oversight, maintaining a close working relationship with executive leadership to ensure appropriate business decisions. Achieved 95%+ occupancy levels and set a tone of customer service excellence, being recognized as a leader among the other properties and maintaining a high NPS score of 50+.

Conducted internal/external sales efforts to medical groups, insurance providers, physician offices, senior organizations, hospital discharge planners, and other community contacts to grow the book of business.Demonstrated software tools to prospects through live, interactive video conferencing, successfully developing valuable relationships with key partners and driving market awareness.Developed territory and account strategies to support sales growth, overseeing the most strategic markets (5x the size of other markets) and converting leads into deliverable opportunities.

• Expertly sourced opportunities for sales growth through direct patient outreach and creative marketing campaigns• Managed key relationships with physicians, senior organizations, assisted living and senior housing facilities• Organized referral opportunities and conducted daily calls to social workers, hospitals, and prospective patients• Participated in sales training seminars• Prepared regular reports regarding sales activity • Remained current on Medicare and Medicaid regulations

• Coordinated various aspects of resident care to include admissions, giving tours to prospective patients and families, resident assessments, and care plans with residents, families, staff, and administration. • Planned, developed, organized, implemented, and evaluated the admission process.• Presented successful therapy outcomes to physicians, social workers, and potential customers.• Responsible in developing census and quality mix by providing prospective patients and/or responsible parties with appropriate information and assure a smooth transition to facility.

• Acted as main point of customer contact.• Managed relationship with key partners - Union Pacific, General Motors, and Ford Motor company• Liaison with various departments within the company to facilitate timely shipments • Engaged closely with client’s representative to ensure service satisfaction• Scheduled pick up appointments and delivery appointments for loads• Analyzed service failures and issues and implements performance processes to enhance future service delivery • Provided transportation material and managed billing information• Ensured company policy, systems, and industry related training is delivered to all direct reports as needed• Maintained courteous, prompt and efficient customer relations

• Experienced in all aspects of laboratory operation including receiving samples, sample preparation, aseptic techniques, plate streaking, counting organisms, gram staining, spore staining and isolation of organisms• Performed identification on bacterial samples using Biomerieux Vitek• Frequently called upon to perform methods according to client specifications• Developed testing procedures for multiple micro-organisms in a variety of environments• Project leader for several method and thermo validation studies• Consulting assistant on numerous large projects for clients• Determined pricing for projects and suggestions for clients to stay within their budgets

Taught 22 high school seniors to achieve a satisfactory grade in chemistry.Followed a rigorous curriculum provided by the school.