- Responsible for the creation and management of threat intelligence content for over 3000 customers- Assisted with the Implementation and security content for the productized cloud platform- Oversight of research projects including malware reverse engineering- Increased the number of plugins (log parsers) by 100% while reducing the delivery time in half- Authored a weekly newsletter that detailed the latest vulnerabilities, threats and mitigation strategies- Migrated over 4000 correlation rules and 40000 NIDS signatures to a new Java based product platform- Responsible for establishing quarterly team goals to meet the company's yearly objectives- Interfaced with marketing teams to deliver blog posts and webinars to increase site visits and SQL’s- Incorporated community submitted IoC’s (OTX) into security content and threat intelligence

- Manage activities of Network Security Analysts- Serve as emergency escalation point of critical issues effecting customer experience- Manage projects focused on pro-active product and service enablement- Work with other departments to communicate customer issues- Measure and report on various productivity metrics for the Service Delivery organization- Identify and implement methods to improve the team's productivity- Responsible for delivering, implementing, and continual improvement of the Customer Service framework

- Managed local security research team, including IDS content development, threat intelligence, malware reversing and incident response- Developed data loss program to alert customers of any stolen information from their environment- Started an email list server for customers and partners to keep them informed of emerging security threats- Assisted sales with webinars and on-site demonstrations detailing the anatomy of an attack and what can be done to protect their assets

- Managed remote team of log parser and Nessus plugin developers in India, reducing development costs and increasing productivity- Reduced average delivery times for custom SIEM log parsers from 7 weeks to 2 weeks.- Expanded number of log parsers from several hundred to over 3000- Developed and deployed IDS signatures to over 3500 appliances globally- Created correlation system logic to alert customers with descriptive and actionable incidents