» Played a pivotal role in elevating the branch's Customer Satisfaction Quality Index (ESQI) score from 66% to 89%.» Led a dynamic team as Team Captain overseeing customer success, vehicle inventory, and updating vehicle registration.» Consistently achieved the highest ticket-writing volume and received the most customer reviews within the branch.» Collaborated closely with business accounts, ensuring punctual accommodations for mutual customers and fostering strong partnerships.» Surpassed personal Retail Additional Revenue target by 20%, showcasing a keen focus on strategic execution.» Managed end-to-end customer accounts throughout the rental process, ensuring a seamless positive customer experience.» Trained new hires, facilitating a seamless transition process into their roles, and contributing to team cohesion.» Engaged in hands-on activities across all aspects of the branch, including car cleaning, customer transportation, and more, demonstrating a versatile skill set.» Proactively resolved customer disputes, effectively reducing the number of customer complaints, and enhancing both overall customer satisfaction and team performance.» Supervised close-pended contracts, ensuring timely resolution and collection of outstanding customers balances.» Managed rental returns, ensuring vehicles maintained original condition upon customer return, and initiated claims for damages as necessary.

» Troubleshoot issues for customers using the Planet Fitness mobile app, and relay technical issues to the escalation team.» Provide exceptional support for customers by developing strong relationships and being the point of contact for all account and billing issues.» Lead team by delegating tasks to staff members to ensure all assignments are completed efficiently and on time.» Track Key Performance Indicators such as member counts, cancellations, and information calls.» Trained 15+ staff members serving as the subject matter expert for proper task procedures and solving work-related issues.

» Organize documents acquired from the supervisor to improve and maximize the efficiency of appraisal methods.» Drive to property sites to capture photos of properties to record the most current house value estimates.» Assisting with on-site visits, recording measurement data, and conducting regular property inspections.

» Acquired feature requirements to develop a mobile app version of the client’s existing PairAnything web app.» Collaborated with an agile development team to complete tasks such as writing documentation, self-learning required programming languages, and researching design features at each stage of the development.» Communicated with the client and team members to understand the project scope and necessary programming languages.

» Resolved problems that occurred for the end-users of the SANS Security Training Program.» Facilitated communication between the IT Security Team, city employees, and all city department supervisors.» Managed the IT Security Office’s Cyber Security inbox to ensure tickets were sent to the correct IT specialist.» Oversaw and enrolled 1,400+ city employees into SANS Security Training Program and provided metrics of completion documents for each City department.» Proposed process improvements on the city’s budget transparency accuracy to city managers.

» Implemented quality assurance methods for product testing and system troubleshoots.» Collaborated with project managers and engineers to promote compliance throughout the planning and test phases.» Analyzed, recorded, and interpreted test data to prepare technical reports.» Tested components and systems independently for fully autonomous security drones.» Performed demos for clients to display AI drone's performance.

» Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks, and other supplies.» Restocked beer and liquor on a regular schedule and after special events to prepare for forecasted needs.» Supported servers by preparing specialty drinks for patrons in all areas of the establishment.

» Reviewed and fixed JAVA programming issues for students using the Eclipse IDE.» Assisted professor with grading students' JAVA programming assignments and projects.» Aided both students and professor to ensure students were getting proper support in the course material.» Worked promptly to meet deadlines set by the Board of Education for professors.

» Assisted in sales for games and gaming events.» Handled returns, exchanges, and sales of games and operating systems.» Knowledgeable of operating systems to provide customers with proper education on systems.

» Monitored inventory on the sales floor and encouraged sales by informing customers of store policies.» Engaged positively with each customer, providing professional and polite support for sales and service needs.» Managed cash register operations using a POS system, including processing sales and returns.

» Worked with heavy machinery to ensure timely delivery of packages.» Created spreadsheets for co-workers to manage time and workload.