Client Services Director
Chosen Communications Ltd
Fully responsible for ensuring the entire agency team delivered best-in-class experiences when it came to; client on-boarding, project management, client development, account planning, trend and competitor analysis, marketing planning, creative quality, analytics and campaign results, presentations and pitches. This generated business growth through delivering leadership and net promoter scores 10% above the UK agency national average.Clients included:Westmill Foods, Warbuton's, Castol, AudioGo (James Bond), Permiere Inn Hotels, Muller Dairy, Marston's Pub Company, Enterprise Inns Pub Company, Dry Like Me, Birmingham Airport, Birmingham Children's Hospital, Marketing Birmingham.