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Since 2007, I have been actively involved in various facets of Business Process Outsourcing (BPO). Throughout my career, I have observed that every company I have worked with has boasted of possessing “cutting-edge technology.” However, these claims often fell short of expectations, as most BPO firms excel in only one or two specific areas. Recognizing this gap, our objective is to provide comprehensive and effective solutions to our clients. To achieve this, we have formed strategic partnerships with the top 30 technology providers in the industry. These collaborations enable us to leverage the most advanced and innovative tools available, ensuring that our clients benefit from the best possible technologies and methodologies. By navigating the complex digital landscape with expertise and precision, we aim to enhance operational efficiencies, improve service delivery, and drive superior client outcomes.We are committed to understanding each client's unique needs and tailoring our solutions to meet those needs effectively.Customer Experience | Experience Management | Omni Channel | Connected Customer Journey | Application Development | Digital Sales Channels | Engagement | Digital CX | Operational Excellence | Contact Center | Call Center | Revenue Generation | ChatBOTs | Digital Labor | Customer Journey Mapping | AI | Analytics
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PresidentJoseph Michael Solutions Jun 2024 - Present -
Vice President Of Partnership SolutionsResultscx May 2023 - Aug 2024Fort Lauderdale, Fl, Us -
Vice President Of Business DevelopmentContinuum Global Solutions Jan 2023 - May 2023Dallas, Texas, Us -
Vice President Of Business DevelopmentTech Mahindra Sep 2021 - Jan 2023Pune, Maharashtra, In -
Business Development ExecutiveSykes Sep 2019 - Sep 2021Tampa, Florida, Us -
PresidentJoseph Michael Solutions Apr 2011 - Sep 2021The Joseph Michael Company is a full service Sales and Marketing consulting firm. Helping organizations provide essential tools to maximize sales revenues. Joseph Michael Solutions uses branding opportunities to help clients gain the interest of new prospective customers, keep those prospects in a process and negotiate better margins being able to with stand a “Squeeze” from an executive buyer.
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Vice President SalesC3/Customercontactchannels, Inc. Apr 2018 - Apr 2019C3/CustomerContactChannelsCustomer Contact Channels, Inc. (C3), is owned and backed by Everise. With US headquarters inFlorida, C3 is a leading international provider of outsourced customer relationship managementsolutions and meets growing customer demands by providing omni-channel customer serviceexperiences around the world, creating loyal FANS and returning significant ROI for clients. C3goes beyond traditional customer service, leveraging Artificial Intelligence (AI) to increase therange and scope of services for clients and disrupting the global BPO industry. With over 9,000employees worldwide, C3 providing multilingual omnichannel support to clients., With everyclient, customer, and employee experience, C3 maintains one simple goal, “We’ll make a fan outof you.”.
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District Sales ManagerNeopost Mar 2016 - Apr 2018Helping grow the DFW market 160% 2016 vs 2015 using a High Performing Sales Team over achieving for 2016.
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National Sales ManagerLanguage Services Associates Dec 2009 - Jun 2011Horsham, Pa, UsGlobal leader in the Multi-Cultural BPO industry Managed a sales team consisting of nine Strategic Sales Managers. Responsible for both customer relationship management and new business acquisition. Trained reps to manage the sales process and negotiate higher margins with F500 companies. Drive accountability using Salesforce.com, Solution Sales and Synchronized Selling methodologies to validate ROI to executive buyers. Instrumental in closing large F1000 accounts. -
Vp Sales And MarketingSga Production Staging Aug 2008 - Nov 2009Industry leader in the design and execution of scalable event seating and staging solutions.Responsible for all aspects of sales and marketing. Drove accountability throughimplementing a sales process increasing upfront activity delivering new sales.Employed new direct response marketing resulting in a 11% hit rate on website anda 20% increase in sales.
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National Sales Manager - Us And CanadaLanguageline Services Inc. Sep 2007 - Aug 2008Monterey, Ca, UsGlobal leader in the Multi-Cultural BPO industry. Helped drive additional revenuesfor 75% of the Fortune 500 by providing turnkey solutions targeting 40 millionLimited English Proficient customers. Managed a sales team consisting of nine Major Account Executives and one support person. Responsible for both customer relationship management and new business acquisition. Trained reps to manage the sales process and drove accountability using Salesforce.com, Solution Sales and Synchronized Selling methodologies to validate ROI to executive buyers and shorten sales cycles. Instrumental in closing large F1000 accounts. Grew portfolio from $26 million to $34 million during my tenure. -
PresidentCovenant Media Group Llc Jan 2001 - Sep 2007Multi-media marketing company, creating customized sales tools using CD/DVD, print and email technology to increase reach and revenue for clients. Clients range from professional service firms to Fortune 500 companies. Hire, train both sales and operations personnel and drive net income requirements throughout the organization. Employing consultative selling techniques, helping companies troubleshoot their sales process and methods, recommended improvements culminating in increased efficiencies, increased revenues and shorter sales cycles.
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Regional Sales ManagerGe Capital 1999 - 2001Norwalk, Ct, UsResponsible for successfully managing a sales team 12 Account Managers and three support staff to over achieve quota. This resulted in a 238% increase year over year. Responsible for a portfolio over $200 Million in net earning assets. -
Vice President And Regional Sales ManagerGe Capital Fleet And Sbs 1998 - 2001Boston, Ma, UsGlobal leader in the small business financial services industry. Serviced customersthat ranged from $3-100 million in annual sales.hire, train and motivate a team of three Sales Managers and eighteen accountRepresentatives en route to exceeding business objectives.Grew region from $18 mlllion to $43 Million with a 30% reduction in headcount. -
Major Account ExecutiveThe Pitney Bowes Corporation 1996 - 1998Global leader in the mail and logistics manufacturing industry. Providing integrated software solutions for mail/shipping management for companies both large and small. Managed 100+ accounts in addition to training and motivating sales reps under 80% of quota. Used consultative selling to validate ROI to executive Buyers. Was honored as top 5 in the country in my position (First Honors) and was number one Sales Executive in the SE Michigan Region at 195% of quota. Consistantly qualified for "Presidents Club"
Patrick Curtin Skills
Patrick Curtin Education Details
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Buffalo State CollegeCriminal Justice / Pre- Law
Frequently Asked Questions about Patrick Curtin
What company does Patrick Curtin work for?
Patrick Curtin works for Joseph Michael Solutions
What is Patrick Curtin's role at the current company?
Patrick Curtin's current role is President.
What is Patrick Curtin's email address?
Patrick Curtin's email address is pa****@****gbl.com
What is Patrick Curtin's direct phone number?
Patrick Curtin's direct phone number is +171690*****
What schools did Patrick Curtin attend?
Patrick Curtin attended Buffalo State College.
What skills is Patrick Curtin known for?
Patrick Curtin has skills like Solution Selling, Management, Leadership, Sales, Strategy, New Business Development, Sales Process, Sales Operations, Sales Management, Crm, Salesforce.com, Marketing.
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