Patrick Daly Email & Phone Number

San Antonio, Texas Metropolitan Area

Driving strategic vision and execution of technology initiatives for UnifyCX (fka GlowTouch) through development and implementation of scalable processes and cutting-edge technology solutions that support our clients and deliver world-class customer experience.

Consultant, designer and developer of technology solutions for business clients, focusing on delivering Information and Technology (I&T) value to support the client's organizational goals.

Tempe, AZ

Responsible for development and delivery of all IT services as a regional CIO in supporting all contact center operations for a geographically diverse business segment spread across four continents, along with serving in an expanded role to provide support to other regions within our business segment.

Chandler, Arizona, United States

- Responsible for all delivery of IT projects and ongoing technology services within our North America, Ireland, Southeast Asia (Malaysia, Philippines and Thailand), UK, Kenya and India (NAISAUKI) region. Primary areas of activity include design and development of technology solutions for new client engagements, ongoing production support and asset.

Chandler, AZ

- Developed strategy to build competitive advantage across all IT services. Included continued development of our ITSM platform (ServiceNow), ongoing risk analysis and improvements to our contact center and data center infrastructure, and identification and positioning of new capability to improve financial efficiency. - Developed and directed our project.

Tempe, Arizona

- Directed design, development, maintenance and sales support of a wide array of custom-built and commercial of-the-shelf software applications that support internal operations and customer experience programs that we operate on behalf of our clients. The portfolio included CRM, performance management, ITSM platforms, collaboration tools, desktop.

Tempe, Arizona

- Managed several teams of resources in multiple countries, covering all design, development and maintenance of software for Revana, a subsidiary of TeleTech, in a very diverse range of disciplines including application development, data warehouse and data management, SAP ERP and business intelligence for internal use and direct access by our clients..

Tempe, Arizona

- Managed team of up to 20 developers in the US and in Argentina supporting web applications, database administration and backend ERP work that provided development and support for a wide array of applications and data integration services for Revana, a subsidiary of TeleTech. Continued to serve as application architect for ongoing product development..

Tempe, Arizona

- Designed, developed and maintained functionality for secure web e-commerce and sales force automation applications for existing and new clients. Functional areas of development include ColdFusion, HTML, JavaScript, XML document creation, translation and parsing, web services, cXML (Ariba) based B2B interfaces and graphic design.- Significant contributor.

Chandler, Arizona

- Interviewed players, coaching staff and other team personnel as part of writing original published articles while covering the Arizona Rattlers of the Arena Football League.- Also served as editor during the 2006 and 2007 seasons, with responsibility to review and edit article submissions from other writers before posting to production. Provided feedback.

Tempe, Arizona

- Managed content and development teams for Motorola Computer Group (MCG) Internet presence, including general Web site, intranet, extranets and secure applications. Also included strategic planning, content and feature scheduling, content creation (text and graphics), template and application coding for display of information on database driven sites..

Tempe, Arizona

- Developed and maintained configuration models and user interfaces for product configurator (based on proprietary programming language created by Trilogy Development Group) that interfaced with our manufacturing system to ensure valid configurations of complex computing platforms. Developed and made ongoing improvements to internal and external delivery.

- Managed 5-6 sales representatives, in addition to managing corporate account portfolio as an inside sales representative.- Developed and maintained reporting for sales and call handling efficiency metrics.- Increased revenue for inside phone sales unit from $50k to $500k over a six-month period.

Bse, Computer Systems Engineering

Business Strategy Certification Program, Business Administration And Management, General

Completed six-course online business strategy program that included recorded lectures, coursework and projects.

Bachelor Of Engineering - Be, Computer Engineering