Patrick Balfour Email & Phone Number

Wilkes-Barre, Pa

Apply laws, regulation policies or procedures to provide assistance preparing forms or documents. Answering questions from members of the public or their representatives to obtain or provide information. Using a computer to reconcile discrepancies or entering data.Responding to written inquiries and drafting a variety of other written products.

Greater New York City Area

Highly accomplished and dedicated learning and development professional with an extensive background in training, professional development, program management and administration. Leverage strong interpersonal and leadership skills to successfully train/facilitate groups or individuals toward increasing productivity, achieving program goals, and promoting engagement and service excellence. Energetic and goal-oriented with a genuine passion for adult learning. Skilled in conceptualizing, designing and implementing new program initiatives. Adept at networking to foster positive working alliances and changes within the work community. Well-rounded background in supporting progressive organizations in optimizing performance as well as managing staff development and growth.

Jamaica, Ny

• Acting as training course lead in support of Training Programs including ensuring class materials are coordinated and in place, confirming roster, ensuring evaluations are done and submitted, conducting testing, and recording of results, and ensuring all employee course completion information is recorded in the Online Learning Center (OLC).• Conducting instructional delivery quality assurance assessments at local airports or transportation facilities, as well as assisting with assessments at other locations as needed; contributing to reviews and edits of Standard Operating Procedures.

East Elmhurst, Queens

• Performed surveillance and security duties such as; site evaluation, alarm resolution, and contacted law enforcement or emergency personnel through defined protocol processes. Adapted to intelligence and responded to continuous changes in security directives at corporate facilities to safeguard corporate assets.• Managed assigned commercial aviation check-point day-to-day screening operational activities such as; scheduling, intelligence briefings, and training projects. Aligned workforce resources to perform efficient security and targeted efforts to increase security capacity. Trained, coached, and mentored security staff to balance security disciplines and checkpoint driver efficiencies.

Brooklyn, Ny

• Installation of cable support systems, security equipment, and telephone systems.• Installation of surveillance equipment• Installation of work area outlets.• Pull cable-copper, coaxial, and fiber.• Firestopping.• Assemble and install 8-pin modular connectors and coaxial connectors.• Testing: tone test set, volt-ohm-meter. Diagnose and troubleshoot UTP and coaxial cable.• Familiar with safety practices and procedures.

Brooklyn, Ny

• Oversaw the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving.• Assisted in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information.• Responsible for installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances.• Established and maintained user accounts, profiles, file sharing, access privileges and security; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; researched and evaluated new technologies related to computer networking; assisted in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support.• Planned, recommended and assisted in the design of telecommunications systems; researched and recommended telecommunications equipment; coordinated the ordering and installation of telecommunications

Brooklyn, Ny

Attended meetings with participant and service coordinator.Maintained program setting in a neat, organized manner; adheres to safety standards.Brought to the attention of supervisor any changes in the health condition of the participant or any other pertinent information.Immediately contacted medical department in case of injury, seizure or changes in participant’s health status.Submitted written reports (Case Action Summaries) on significant events which have occurred to the participant in program, the community or residential setting.Assisted participants, as needed, with toileting and personal hygiene.Assisted participants, as needed, in transferring/lifting.Scheduled activities based on participants needs and/choice.Completed written assignments as required.Prepared all required paperwork in a comprehensive and timely manner.As required and with specific training, administered medications.As required and with specific training, maintains CPR certification.Keeps confidential, all information regarding program participants.Managed behavior problems in a prescribed manner; consulted with supervisors as required.

Bachelor Of Arts - Ba, Multi-/Interdisciplinary Studies, General, 3.6

Computer Support Technician

Activities and Societies: The course covered CompTIA A+ and Security+ certification objectives as well as Microsoft Certified Professional.