Patrick Cooley Email & Phone Number

Greenwood Village, Colorado, United States

Greenwood Village, Colorado, United States

Greenwood Village, CO

Greater Denver Area

Contracting for the Department of Interior as a Master Computer Operator and employed by SAIC. As a contractor for the US Government I've had to go through an extensive background check. My duties include monitoring an IBM Mainframe (z/OS), our primary monitoring tool is BMC ProactiveNet we also use BMC Remedy for our ticketing system. While in this role.

Greater Denver Area

• Monitor and troubleshoot daily, weekly, and monthly jobs/processes in CA Workload Control Center: Autosys r11 and Informatica PowerCenter Workflow Monitor 9
• Monitor and escalate hardware failures to the owners of the systems and to the vendors if it’s an issue that Ops is unable to resolve.
• Ensuring that backups of critical systems are running smoothly and completing on time so that they do not cause issues during production hours via the use of Symantec NetBackup Admin Console 7.5, OpCenter Analytics 7.
• Tasked with creating a Wikipage for our department; this involved learning wiki coding for the first time as well as training other members of the team how to create and edit articles on the wiki.
• Identified and brought attention to management process changes that could greatly improve our department.
• Assisted in implementing changes such as consolidated service desk queue, unified email distro, rotating location monitoring in order to better learn the monitoring processes of our peers, placing shift notes on our.

Greater Denver Area

• Managed multiple conference calls often times at once between Production Support, IT Supporting Depts., Vendors, as well as upper management.
• Troubleshoot computer, mobile, and software issues mostly via phone and occasionally using RDP.
• Supported multiple user types such as international users, vendors, internal staff, as well as basic and advanced personnel.
• Utilized tools such as CA Unicenter Service Desk, BMC Remedyforce, (x)matters Automated Paging System
• Created two documents for solving two issues I had discovered while assisting callers and distributed those documents to the rest of the team.

Greater Denver Area

• Provided support for special events that would put a high level of demand on company resources and systems.
• Engaged appropriate support teams based on alarms monitored or received through various monitoring tools such as HP Business Availability Center (BAC)
• Sent out informative and highly visible communications regarding system issues that impacted the business.

Greater Denver Area

• Participated in the planning of data center buildouts and the transfer of equipment from one location to another while successfully meeting timelines.
• Completed hardware cutovers with strict time restraints.
• Developed strong infrastructure level connection troubleshooting skills within a data center setting; dealing with both copper and fiber.

Greater Denver Area

• Responsible for completing projects under budget, managing material, labor management, project time management.
• Troubleshooting/resolving physical layer network issues.