Manages a team, typically made up of eight to twelve direct reports, of IT Managers and/or senior-level individual contributors, including but not limited to Architects, Data Scientists, IT Fellows, and IT Program Managers. Currently leading the Shared Services team of IT Program and Project Managers; whose 45 project/~$15M portfolio is focused on Technology Services and Solutions projects that support the County of Santa Clara. * Collaborate across functions to build alignment and ensure cohesive experiences;* Contributes to the development of the Technology Services and Solutions Department budget and monitors budget performance of subordinate managers;* Reviews service performance with staff and subordinate manages, ensuring thatcorrective action and improvements are implemented as appropriate;* Coordinates inputs into the demand management process and ensures that their staffand subordinate managers execute the plan;* Leads and participates in IT workforce deployment activities;* May be assigned as a Disaster Service Worker, as required;* Performs other related duties, as required.

Leads the IT Service Management (ITSM) team. Manage, plan and coordinate the daily activities of one or more IT processes; to analyze trends in technology, assessing the impact of emerging technologies on the environment, providing solutions to address technology and business issues, and managing people and financial resources while ensuring the development of high-quality technology solutions. Responsible for the oversight and governance of Service Strategy, Design, Transition, and Operations to include focus on the following areas: Problem & Incident Management, Change Management, Service Catalog, and Service\Process Improvement.• Ensures work, information, ideas, and technology flow freely among the team/section and ensures collaboration with other teams;• Provides advice, guidance, encouragement and constructive feedback;• Ensures staff has the resources and skills needed to support all work initiatives;• Establishes measurable individual and team objectives that are aligned with business goals;• Documents and presents performance assessments and collaborates with staff to create individual development plans;• Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention;• Generates appropriate communication, process and educational plans for mitigating the disruption of change;• Ensures internal Service Level Agreements (SLA) are met;• Discusses work progress and obstacles and removes obstacles to change;• Manages the delivery of one or more IT services to support the IT strategy;• Measures service performance and implements improvements;• Participates in IT workforce deployment activities;• Provides high-quality services at optimal cost to customers;• Participates and provides input to the SLA development process;• Provides input into demand management process and executes on plan;• Participates in the development of IT budgets;• Implements process improvements;

Assistant Division Manger for the Customer Services Division (CSD). Plans, organizes, and directs the operations of one or more areas within CSD. These areas include the Service Desk, Field Support, and Special Project teams. Responsible for the operation and associated services that are provided to the county's department\agencies, and is second-level support to the departmental Information Systems Managers. Additional responsibilities include oversight of the Service Desk and Field Support teams at the County’s hospital; and ongoing effort to align\consolidate Santa Clara County’s Service Desk and Field Support teams.Responsibilities include:• Assists departments in identifying operational needs and support improvements;• Plans, schedules, monitors, and assigns department team members’ workloads; measures team performance against established goals, objectives, and performance standards;• Develops and implements appropriate metrics for areas of responsibility that are in alignment with division, department, and County goals;• Collaborates with other IT division managers to identify, plan and implement business and IT aligned strategic goals and objectives;• Coordinates the resolution of complex procedural, or operational problems;• Provides direction to IT Customer Services staff handling uncommon or complex issues;• Determines the size and scope of upcoming projects and resources needed to complete projects; establishes appropriate service and staffing levels for daily activities and special projects;• Acts as liaison, representing the technical needs of the departments(s), in meetings with other departments, contractors, and vendors;• Reviews and provides input in strategic planning for IT support architecture and design;• Participates in developing the annual operating and resource plans for the Customer Services Division;• Develops and implements policies, procedures, and standards to the Customer IT Services Division;

Manager of the Advanced Technical Support team. Provided centralized advanced application and technical support for departments\divisions in Santa Clara County government.Responsibilities included:• Troubleshooting difficult and complex problems with operating system applications and networks: researched, tested and isolated problems, and designed and implemented solutions in order to maintain systems that adequately automated and assisted the departments;• Performed general management and administrative duties: recruited, selected, trained, evaluated and directed the work of subordinate staff;• Managed projects and guided technical staff to manage projects efficiently, including project definitions, work plans, documentation, scheduling, control methods and status reporting;• Communicated complex customer needs to a number of Departmental and ISD staff and management personnel across varied divisions and departments to develop application implementation plans which include documented deliverables, timelines, roles and responsibilities;• Wrote explanations of customer requirements, justifications for funding, service agreements, transmittals, feasibility study reports, advance planning documents, requests for proposals, technical requirements and contracts in order to obtain the required funding and resources for new IT systems, and to document applications.

Adjunct Faculty for the following courses:• INFO331 Management Information Systems; online class.• ITCC112 Advanced Productivity Applications; online class.• ITCC200 Application Software Integration; online class.• ITMG321 Information Technology Project Management; online class.• ITMG322 Project Management Using MS Project; online class.• ITMG371 Contemporary Internet Topics; online class.• MATH 110 College Algebra; online class.• WEBD311 Internet Concepts; online class.

Adjunct faculty for the following courses:• IST7040 Data Communications and Networking; online class.• IST7040 Data Communications and Networking; combination of classroom and online instruction.• IST7060 Project and Change Management; online class.• IST7100 IT Policy & Strategy; online class.

Adjunct Faculty for the following courses:• BIS219 Business Information Systems; online class.• BIS220 Introduction to Computer Applications and Systems; online class.• BIS320 Business Information Systems; online class.• EBUS420 EBusiness Management II; online class.

May 2012 - Dec 2016 Fremont \ San Jose, CAVisiting Professor \ Faculty for the following courses:• MIS535 Managerial Applications of Information Technology; classroom instruction.• NETW590 IP Telephony\VoIP; classroom instruction.Nov 2009 - May 2012 North Brunswick, NJVisiting Professor \ Faculty for the following courses:• GM410 Foundations of Professional Communications; classroom and online instruction.

May 2012 - Dec 2016 Fremont \ San Jose, CAVisiting Professor \ Faculty for the following courses:• BIS155 Data Analysis with Spreadsheet with Lab; classroom instruction with lab.• COMP100 Computer Applications for Business with lab; classroom instruction with lab.• COMP129 PC Hardware and Software with lab; classroom instruction with lab.• NETW206 Introduction to Switching with Lab; classroom instruction & lab.• NETW250 Voice/VoIP Administration with Lab; classroom instruction & lab.• SEC280 Principles of Information Systems Security; classroom instructionNov 2009 - May 2012 North Brunswick, NJVisiting Professor \ Faculty for the following courses:• BIS440 Integrated Applications with lab; classroom instruction with lab.• BIS360 Systems Implementation and Training with lab; classroom instruction with lab.

Responsible for structuring infrastructure related projects, performing the detailed planning, and managing project execution and completion of moderate or large infrastructure type projects. Define the phase deliverables, track milestones and incurred expenses versus planned expenses, schedule roles and resources, evaluate risks and recommend contingency plans. Manage the development and technical strategy of each stage of the project. Assign resources and tasks, and manage quality assurance, resolution of issues, status reviews and reporting, development of standards, change control, customer support, and compliance with all policies and procedures. Lead a group of technical resources and other IT technical staff, relying on experience and good judgment to plan and accomplish goals. Program Manager for End User Services (EUS). Projects include Windows XP to Win7 Migration, VoIP deployment, and installation of compute technology stack (Public Safety, 911 Dispatch, Traffic, Fire, and Emergency Services command centers) owned and operated by City of Santa Clara at Levi Stadium.

Project manager providing onsite support at client, Cisco. Manage projects in support of the Network, Data Center, Services group.* Worked with Sr. Storage Engineers on projects.* Maintain project documentation* Tracked project deliverables, issues, risks, scope changes using existing Cisco IT processes and templates including the use of ppt., mpp., excel and Propel (portfolio mgmt tool)* Coordinated and facilitate project tasks* Worked closely with key vendors including – EMC, NetApp, VMware, Oracle* Used Cisco collaboration tools to work closely with virtual teams* Updated management teams regularly* Participated in transfer information sessions within the engineering team* Successfully managed 1.5 million US$ FAST VP implementation project.

Instructor for the following 6 week course:• MGMT X472.85 Systems Engineering for Project and Program Managers; onsite class.

Project manager providing onsite support at client, Covance. Consultant assigned as senior project manager within the Global Shared Services Infrastructure PMO. Managed the Comprehensive IT project lifecycle, including Buy vs. Build analysis, Software Selection, Software Development, and Systems Implementation. Responsible for the day-to-day operational and tactical aspects of many small and large-scale complex projects. Managed project budgets by creating monthly forecasts, analyzing and explaining variances, identifying resource needs, and capital expenditures. Acted as the lead person responsible for the development of the Opportunity Initiation, Business Case, and Capital Expenditure Request for new project opportunities in order to gain management approval. Expertly managed Storage Optimization Project. Successfully managed 4 million US$ SharePoint migration project to include new server infrastructure with load balancing.

Adjunct Faculty for the following course:• IST101 Computers and Technology; combination of classroom and lab instruction.

Onsite Project Manager at client location, Morgan Stanley Smith Barney. Worked within the Product Engineering & Integration PMO. Responsibilities inlcuded supporting projects for the Engineering teams: ETL & Data Quality, Integration Data, Data Services Security, Data Content Management, and Business Intelligence teams. Provided support of projects for the Application Network Integration and IIS/.NET teams.• Prepared and maintained project and program plans; Tracked activities against the plans, provided regular and accurate reports as appropriate. • Managed project staffing allocation to include actual and forecasted levels.• Identified, assessed and managed risks to the success of the project. • Identified and tracked inter-project dependencies and deliverables.• Successfully delivered Aveksa implementation, Business Objects upgrade, and Interwoven implementation.

Consultant / Senior Project Manager for financial services industry clients.• Managed all phases of the project life cycle. • Built relationships with business unit clients; participate in discussions relating to business issues and how to leverage technology solutions. • Demonstrated the ability to market and communicate technology decisions. • Executed project management methodology and activities including estimating costs, project scheduling and resource allocation.• Provided business and technology knowledge to the project teams and participants.• Ensured standards and policies are followed, including industry standard project management and process techniques• Managed the change control procedure gaining agreement for revisions to the project from project stakeholders.• Mentored junior project managers on project management methodology and practices.

Responsible for managing an integration project to build out multiple test labs in support of the Commerce Bank and TD Bank integration effort. Worked independently to deliver project results of a highly visible, time constrained project of a highly complex nature and extremely high visibility in an extremely short time period. • Demonstrated depth and breadth of technical knowledge; capable of making technical decisions. • Personally participated in leading problem resolution for particularly complex problems. • Managed all phases of the project life cycle. • Built relationships with business unit clients; participated in discussions relating to business issues and how to leverage technology solutions. • Demonstrated the ability to market and communicate technology decisions. • Executed project management methodology and activities including estimating costs, project scheduling and resource allocation.• Successfully managed a $2 million integration project which built out multiple test labs that supported the Commerce Bank and TD Bank integration ensuring adoption of standard enterprise applications. The test labs supported 45 business groups who tested over 400 applications using 980 testers in a 4-month time period.

Consultant assignment as a Senior Infrastructure Project Manager in Dow Jones' Enterprise Infrastructure Service. Responsible for defining project plans, tasks/deliverables, management of costs and logistics, presenting status to senior management, and proactively identifying & mitigating risks.• Lead the establishment of project requirements, scope definition, statement of work, budget estimates, deliverables, and success criteria.• Drive the Engineering Design Process ensuring consideration of technical & business requirements.• Project lead point of contact to Business, Application & Infrastructure organizations.• Support and contribute to Dow Jones Best Practices and team development.• Assist in vendor evaluations and negotiations for products & services.• Management of project process and coordination of resources including: operations, service migrations, production acceptance, and vendor mgt.• Ensure the project meets Compliance and Audit requirements.

Consultant assignment as a Senior Project Manager in the Project Management Office. Responsible for analysis, design and management of infrastructure projects. Provide guidance on project process improvement and project portfolio analysis.• Define, document and execute medium-scale projects.• Identify, assess and manage risks to success of the project.• Estimate costs, timescales and resource requirements for successful project completion.• Prepare and maintain project and quality plans and track activities against the plan, providing regular and accurate reports.• Monitor costs, timescales and resources used, and take action where these deviate from agreed tolerances. Ensure deliverables are implemented within criteria.• Manage the change control procedure gaining agreement for project revisions from stakeholders.• Provide effective leadership to the project team ensuring team members are motivated and developing their skills and experience.• Expertly managed ecommerce project to provide independent research to Markets.com from Reuters Research.• Managed infrastructure build out for ClearForest, an ecommerce application that provides analytics data to clients.• Successfully managed Reuters Knowledge Direct (RKD) Application and Infrastructure build out at 2 data centers.

Consultant assignment as a senior level project manager in the Project Management Office (PMO). Responsible for the analysis, design and management of infrastructure projects to include integration of acquired companies’ infrastructure to corporate platforms. Responsibilities included: Working with directors to manage project risks and take appropriate measures to address risk areas.; Managing the project’s capital expenditure.; Working with management in adhering to project financial budgets.; Providing status reporting on projects to Senior Leadership Team. Managed the following projects:• Desktop reimaging project for 2 acquired companies (105 offices).• Network project migrating 63 offices from frame relay to MPLS.• Imaging project to scan closing documents to electronic images for southeast region.• Performance optimization project for Citrix farm of blade servers accessed nationally.• Desktop refresh project to upgrade ~2000 computers to Windows XP.

Responsible for coordination of work activities throughout life cycle of specific projects to ensure defined performance, schedule, & cost objectives were met• Created & implemented project definitions, schedules, budgets, and objectives • Oversaw project teams performing research, development, modifications and/or implementations of company developed and/or client appropriate technology • Prepared statements of work, gained concurrence & approval from stakeholders• Participated in delivery assurance reviews• Organized and motivated project team members• Recommended & implemented risk mitigation solutions• Conducted project peformance assessments via independent analysis & interpretation of objectives, project status reports, QA, & configuration mgt audit results• Mentored project managers on PMI project management standards• MS Project & Sharepoint Server Administrator; developed project templates, created project sites• SME for MS Enterprise Project Server• Sucessfuly managed projects to implement an Asset Management system, Oracle database servers, JRE patching process for data center servers.• Responsible for Procurement, provisioning, and install of database & application servers, including SANs.

ConsultantResponsible for analysis, design and mgt of infrastructure related projects & initiatives. Ensure all infrastructure project deliverables are met and all TAS resources are used efficiently.• Establish scope of work with dev mgrs & offshore\onshore App Support teams.• Provide forecasts of resource requirements (PPA Process)• Manage TAS resources required to design, build & deliver infrastructure required by projects.• Work with Developers to gather app requirements for Infrastructure design & implementation.• Work with Relationship Mgt and the entire Service Mgt group to coordinate the release of new apps & infrastructure into production.• Coordinate with the App Support Teams to ensure sign-off is obtained.• Manage integration of any ML wide initiatives & standards into MLIM.• MS Project & Sharepoint Server Administrator; develop project templates & mentor project mgrs on usage.• Subject matter expert for Proj Mgt best practices based on PMI standards.

Technical Project ManagerReuters Research (formerly Multex)Managed technical projects for production operations, including a data center migration. Tracked projects using MS Project and other relevant applications. Responsible for Change Management process in production. • Worked closely with product management, development, and database teams to ensure smooth product transition from development to production. • Managed projects for integration of global initiatives into Reuters Research Operations. • Lead implementation of process improvement and adoption of ITIL standards.• Reviewed service performance against SLAs. • Coordinated actions required to maintain and/or improve service levels. • Performed post problem analysis (post mortem) of complex issues.

Consultant, SMS ScripterSMS Scripting and application testing in support of a Windows 2000 migration.• Created SMS Scripts for distributing applications.• Tested applications on base Windows 2000 and production images to ensure functionality and integration into production environment.• Ensured SMS Scripts were certified in accordance with company Global standards.

Vice President, Enterprise Technology, Mobile and Remote Technology Group (2002)Developed processes for mobile product and service selection. Liaised with divisional teams to ensure they understood their current remote population, and used the most cost-effective technology for remote computing. Defined requirements, data collection methodology, and reporting of metrics.• Configured mobile and remote access computers (NT & XP).• Troubleshot mobile computing and remote access problems escalated from various helpdesks and System Administrator teams.• Evaluated new mobile computing and remote access technologies and products.• Advised on mobile computing and remote access capabilities, and recommended solutions.

Vice President & Manager – I.T., Tokyo, Japan (2000-2002)Hands-on management of the Investment Research Technology team, made up of developers, systems administrators, trainers, and application support\help desk. Managed all infrastructure projects for the division. Provided client-facing technology support to the Investment Research Division. Coordinated with counterparts in New York, London and Hong Kong to implement global projects. Systems Management Server (SMS) Administrator for Divisional site in Tokyo office. Supported Market Data Systems (Bridge, Telerate, and Reuters), and automated data reporting to redistributors (Bloomberg, Thompson Financial, etc.). Managed the IT Budget for the division.• Supported dual boot NT 4.0 workstations, NT 4.0 & Windows 2000 File and Terminal Servers, NT 4.0 & XP notebooks. Japanese and English Operating System\Application environment.• Managed development of regional, and localization of global applications.

Manager, Desktop Systems, New York, NY (1999-2000)Hands-on management of the desktop computer systems in the Investment Research Division. Project manager for application & system distribution projects. Worked closely with application support team in issue resolution.• Engineered new systems (desktop, notebook, remote access).• Developed & implemented software distribution, using SMS\WinInstall, for NY and regional offices.• Initial set-up and installation of network and systems for US regional offices.• Established procedures for building\deploying workstations and notebook computers.• Trained personnel in global offices on application packaging, distribution, and computer build process. • Assisted with design and implementation of global SMS architecture.

Consultant, New York, NY (1997-1999)Technical expert on software integration, application packaging, and upgrading platform from NT 3.51 to NT 4.0 Upper level support for solving difficult issues involving application performance and errors. Remote diagnostics via SMS. Project manager for NT 4 build\roll-out. Converted to employee in May 99.• Engineered Investment Research (desktop & notebook) build for NT 4.0 platform.• Created software installation and upgrade packages\scripts. (WinInstall & WinBatch).• Disseminated packages via WinInstall, SMS and custom domain install program.• Analyzed registry entries, application files, and configuration issues for successful software integration.• Designed automated application scripts for platform upgrades

ConsultantAssisted with the Novell to NT migration project for the Pharma Projects division. Responsible for initial interviews, workstation installation, software integration issues, migration and post-rollout training. Managed troubleshooting network connectivity (LAN, PC to Host WAN) and application performance issues.• Successfully migrated over 500 users to NT in a multi-platform environment.• Created WinInstall packages (software installation\upgrades, registry updates) and distributed them via SMS.• Created user accounts, printer queues, and other system administration tasks.• Modified custom applications for use on NT platform.

Technical Advisor & Manager, Computer Services Center (1992-5)

Field Artillery