Patrick Deely, Mba, Cm, Citsm, Pmp Email & Phone Number

San Jose, CA, US

Manages a team, typically made up of eight to twelve direct reports, of IT Managers and/or senior-level individual contributors, including but not limited to Architects, Data Scientists, IT Fellows, and IT Program Managers. Currently leading the Shared Services team of IT Program and Project Managers; whose 45 project/~$15M portfolio is focused on.

San Jose, CA, US

• Leads the IT Service Management (ITSM) team. Manage, plan and coordinate the daily activities of one or more IT processes; to analyze trends in technology, assessing the impact of emerging technologies on the.
• Ensures work, information, ideas, and technology flow freely among the team/section and ensures collaboration with other teams;
• Provides advice, guidance, encouragement and constructive feedback;
• Ensures staff has the resources and skills needed to support all work initiatives;
• Establishes measurable individual and team objectives that are aligned with business goals;
• Documents and presents performance assessments and collaborates with staff to create individual development plans;

San Jose, CA, US

• Assistant Division Manger for the Customer Services Division (CSD). Plans, organizes, and directs the operations of one or more areas within CSD. These areas include the Service Desk, Field Support, and Special Project.
• Assists departments in identifying operational needs and support improvements;
• Plans, schedules, monitors, and assigns department team members’ workloads; measures team performance against established goals, objectives, and performance standards;
• Develops and implements appropriate metrics for areas of responsibility that are in alignment with division, department, and County goals;
• Collaborates with other IT division managers to identify, plan and implement business and IT aligned strategic goals and objectives;
• Coordinates the resolution of complex procedural, or operational problems;

San Jose, CA, US

• Manager of the Advanced Technical Support team. Provided centralized advanced application and technical support for departments\divisions in Santa Clara County government.Responsibilities included:
• Troubleshooting difficult and complex problems with operating system applications and networks: researched, tested and isolated problems, and designed and implemented solutions in order to maintain systems that.
• Performed general management and administrative duties: recruited, selected, trained, evaluated and directed the work of subordinate staff;
• Managed projects and guided technical staff to manage projects efficiently, including project definitions, work plans, documentation, scheduling, control methods and status reporting;
• Communicated complex customer needs to a number of Departmental and ISD staff and management personnel across varied divisions and departments to develop application implementation plans which include documented.
• Wrote explanations of customer requirements, justifications for funding, service agreements, transmittals, feasibility study reports, advance planning documents, requests for proposals, technical requirements and.

Charles Town, WV, US

• Adjunct Faculty for the following courses:
• INFO331 Management Information Systems; online class.
• ITCC112 Advanced Productivity Applications; online class.
• ITCC200 Application Software Integration; online class.
• ITMG321 Information Technology Project Management; online class.
• ITMG322 Project Management Using MS Project; online class.

New Castle, DE, US

• Adjunct faculty for the following courses:
• IST7040 Data Communications and Networking; online class.
• IST7040 Data Communications and Networking; combination of classroom and online instruction.
• IST7060 Project and Change Management; online class.
• IST7100 IT Policy & Strategy; online class.

Phoenix, AZ, US

• Adjunct Faculty for the following courses:
• BIS219 Business Information Systems; online class.
• BIS220 Introduction to Computer Applications and Systems; online class.
• BIS320 Business Information Systems; online class.
• EBUS420 EBusiness Management II; online class.

Lisle, Illinois, US

• May 2012 - Dec 2016 Fremont \ San Jose, CAVisiting Professor \ Faculty for the following courses:
• MIS535 Managerial Applications of Information Technology; classroom instruction.
• NETW590 IP Telephony\VoIP; classroom instruction.Nov 2009 - May 2012 North Brunswick, NJVisiting Professor \ Faculty for the following courses:
• GM410 Foundations of Professional Communications; classroom and online instruction.

Lisle, Illinois, US

• May 2012 - Dec 2016 Fremont \ San Jose, CAVisiting Professor \ Faculty for the following courses:
• BIS155 Data Analysis with Spreadsheet with Lab; classroom instruction with lab.
• COMP100 Computer Applications for Business with lab; classroom instruction with lab.
• COMP129 PC Hardware and Software with lab; classroom instruction with lab.
• NETW206 Introduction to Switching with Lab; classroom instruction & lab.
• NETW250 Voice/VoIP Administration with Lab; classroom instruction & lab.

Blue Bell, Pennsylvania, US

Responsible for structuring infrastructure related projects, performing the detailed planning, and managing project execution and completion of moderate or large infrastructure type projects. Define the phase deliverables, track milestones and incurred expenses versus planned expenses, schedule roles and resources, evaluate risks and recommend contingency.

San Jose, CA, US

Project manager providing onsite support at client, Cisco. Manage projects in support of the Network, Data Center, Services group.* Worked with Sr. Storage Engineers on projects.* Maintain project documentation* Tracked project deliverables, issues, risks, scope changes using existing Cisco IT processes and templates including the use of ppt., mpp., excel.

Irvine, CA, US

• Instructor for the following 6 week course:
• MGMT X472.85 Systems Engineering for Project and Program Managers; onsite class.

Princeton, New Jersey, US

Project manager providing onsite support at client, Covance. Consultant assigned as senior project manager within the Global Shared Services Infrastructure PMO. Managed the Comprehensive IT project lifecycle, including Buy vs. Build analysis, Software Selection, Software Development, and Systems Implementation. Responsible for the day-to-day operational.

West Windsor, NJ, US

• Adjunct Faculty for the following course:
• IST101 Computers and Technology; combination of classroom and lab instruction.

Reston, VA, US

• Onsite Project Manager at client location, Morgan Stanley Smith Barney. Worked within the Product Engineering & Integration PMO. Responsibilities inlcuded supporting projects for the Engineering teams: ETL & Data.
• Prepared and maintained project and program plans; Tracked activities against the plans, provided regular and accurate reports as appropriate.
• Managed project staffing allocation to include actual and forecasted levels.
• Identified, assessed and managed risks to the success of the project.
• Identified and tracked inter-project dependencies and deliverables.
• Successfully delivered Aveksa implementation, Business Objects upgrade, and Interwoven implementation.

• Consultant / Senior Project Manager for financial services industry clients.
• Managed all phases of the project life cycle.
• Built relationships with business unit clients; participate in discussions relating to business issues and how to leverage technology solutions.
• Demonstrated the ability to market and communicate technology decisions.
• Executed project management methodology and activities including estimating costs, project scheduling and resource allocation.
• Provided business and technology knowledge to the project teams and participants.

Toronto, Ontario, CA

• Responsible for managing an integration project to build out multiple test labs in support of the Commerce Bank and TD Bank integration effort. Worked independently to deliver project results of a highly visible, time.
• Demonstrated depth and breadth of technical knowledge; capable of making technical decisions.
• Personally participated in leading problem resolution for particularly complex problems.
• Managed all phases of the project life cycle.
• Built relationships with business unit clients; participated in discussions relating to business issues and how to leverage technology solutions.
• Demonstrated the ability to market and communicate technology decisions.

New York, NY, US

• Consultant assignment as a Senior Infrastructure Project Manager in Dow Jones' Enterprise Infrastructure Service. Responsible for defining project plans, tasks/deliverables, management of costs and logistics.
• Lead the establishment of project requirements, scope definition, statement of work, budget estimates, deliverables, and success criteria.
• Drive the Engineering Design Process ensuring consideration of technical & business requirements.
• Project lead point of contact to Business, Application & Infrastructure organizations.
• Support and contribute to Dow Jones Best Practices and team development.
• Assist in vendor evaluations and negotiations for products & services.

Toronto, ON, CA

• Consultant assignment as a Senior Project Manager in the Project Management Office. Responsible for analysis, design and management of infrastructure projects. Provide guidance on project process improvement and.
• Define, document and execute medium-scale projects.
• Identify, assess and manage risks to success of the project.
• Estimate costs, timescales and resource requirements for successful project completion.
• Prepare and maintain project and quality plans and track activities against the plan, providing regular and accurate reports.
• Monitor costs, timescales and resources used, and take action where these deviate from agreed tolerances. Ensure deliverables are implemented within criteria.

Mt. Laurel, NJ, US

• Consultant assignment as a senior level project manager in the Project Management Office (PMO). Responsible for the analysis, design and management of infrastructure projects to include integration of acquired.
• Desktop reimaging project for 2 acquired companies (105 offices).
• Network project migrating 63 offices from frame relay to MPLS.
• Imaging project to scan closing documents to electronic images for southeast region.
• Performance optimization project for Citrix farm of blade servers accessed nationally.
• Desktop refresh project to upgrade ~2000 computers to Windows XP.

Global, US

• Responsible for coordination of work activities throughout life cycle of specific projects to ensure defined performance, schedule, & cost objectives were met
• Created & implemented project definitions, schedules, budgets, and objectives
• Oversaw project teams performing research, development, modifications and/or implementations of company developed and/or client appropriate technology
• Prepared statements of work, gained concurrence & approval from stakeholders
• Participated in delivery assurance reviews
• Organized and motivated project team members

New York, NY, US

ConsultantResponsible for analysis, design and mgt of infrastructure related projects & initiatives. Ensure all infrastructure project deliverables are met and all TAS resources are used efficiently.• Establish scope of work with dev mgrs & offshore\onshore App Support teams.• Provide forecasts of resource requirements (PPA Process)• Manage TAS resources.

Toronto, ON, CA

Technical Project ManagerReuters Research (formerly Multex)Managed technical projects for production operations, including a data center migration. Tracked projects using MS Project and other relevant applications. Responsible for Change Management process in production. • Worked closely with product management, development, and database teams to ensure.

New Brunswick, NJ, US

Consultant, SMS ScripterSMS Scripting and application testing in support of a Windows 2000 migration.• Created SMS Scripts for distributing applications.• Tested applications on base Windows 2000 and production images to ensure functionality and integration into production environment.• Ensured SMS Scripts were certified in accordance with company Global.

New York, New York, US

Vice President, Enterprise Technology, Mobile and Remote Technology Group (2002)Developed processes for mobile product and service selection. Liaised with divisional teams to ensure they understood their current remote population, and used the most cost-effective technology for remote computing. Defined requirements, data collection methodology, and.

New York, New York, US

Vice President & Manager – I.T., Tokyo, Japan (2000-2002)Hands-on management of the Investment Research Technology team, made up of developers, systems administrators, trainers, and application support\help desk. Managed all infrastructure projects for the division. Provided client-facing technology support to the Investment Research Division. Coordinated.

New York, New York, US

Manager, Desktop Systems, New York, NY (1999-2000)Hands-on management of the desktop computer systems in the Investment Research Division. Project manager for application & system distribution projects. Worked closely with application support team in issue resolution.• Engineered new systems (desktop, notebook, remote access).• Developed & implemented.

New York, New York, US

Consultant, New York, NY (1997-1999)Technical expert on software integration, application packaging, and upgrading platform from NT 3.51 to NT 4.0 Upper level support for solving difficult issues involving application performance and errors. Remote diagnostics via SMS. Project manager for NT 4 build\roll-out. Converted to employee in May 99.• Engineered.

ConsultantAssisted with the Novell to NT migration project for the Pharma Projects division. Responsible for initial interviews, workstation installation, software integration issues, migration and post-rollout training. Managed troubleshooting network connectivity (LAN, PC to Host WAN) and application performance issues.• Successfully migrated over 500.

Technical Advisor & Manager, Computer Services Center (1992-5)

US

West Hartford, US

Arlington, Virginia, US

Arlington, Virginia, US

Field Artillery

Enrolled In The Doctor Of Philosophy (Ph.D.) In Information Systems Management Program

Mba, Management & Information Systems

B.S., Management & Information Systems

A.A., Business Administration

Accounting