Patrick Desnoyers Email & Phone Number

Miami

Miami, Florida

With a heavy heart and health reasons, I had to make the decision to end my career at Amerrican Airlines. I trust Our God for the plan he has for me next.

Miami International Airport

Miami/Fort Lauderdale Area

Miami, Florida 33157-7808

Business development, product sales and marketing, hardware and software installation and maintenance, tech support.

Network installation and configuration, troubleshooting and repair, end user support.

• Managed establishing all new processes, procedures, and policies for new company that emerged as a startup from another company including creating and managing software to run and monitor the entire operation.• Supervised complex administrative and financial activities including charting accounts receivable and accounts payable, sales, profit, commissions, and operations management, all leading to achieving success early in company development.• Participated and contributed to the financial growth of the business negotiating better discounts from vendors, providing better tools, products, and incentives to the sales force resulting in increased revenue.• Increased Miami business growth from annual sales of $500k to over $3 million in collaboration with business colleague.• Partnered with others on the hiring and training expansion from three to nine employees.

Miami International Airport

SPECIAL ASSIGNMENT (1999-2001)• Trained for and took this special assignment to function as Information Technology Developer and Technical Support Provider in order to create several database applications, including departure Customer Service Manager report database and Passenger Service Training monitoring database.INTERNATIONAL DEPARTURE COORDINATOR (1998-1999)• Coordinated with customer service managers at ticket counter and ticket life to resolve customer service complaints and service high profile passengers on international flights offering three classes of service with a special emphasis on premium passengers.• Prepared and distributed interdepartmental flight reports to flight service, operations, cabin service, ramp services, food and beverage department, yield management, sales and marketing, and to the market station to ensure that all airline representatives received accurate and updated information.MARKET SPECIALIST, HAITI (1996-1998)• Promoted based on outstanding job performance assisting high profile passengers traveling to and from Haiti to Market Specialist level from Ticket Counter Agent/Customer Assistance Team, Represented American Airlines at company-sponsored Haitian community events.• Participated in meetings to identify and facilitate follow-up on problems and to recommend changes.

• Recruited, hired, trained and managed area supervisors and independent contractors for carrier and verifier positions. Created and implemented delivery and verification procedures to reduce customer complaints and increase circulation in assigned district.• Developed and implemented a verification system which reduced customer complaints from 1,000 to less than 50 per week. Designed and administered the accompanying verifier orientation program for employee training.• Managed a staff of 30 verifiers and a work crew of 50 as operations supervisor after promotion from verification supervisor with a staff of 32 direct reports. • Secured information to prepare departmental performance reports for weekly meetings and advertising sales materials.

Mcitp

Mcsd

Microsoft Certfied Solutions Developer

Computer Science

Hs, High School/Secondary Certificate Programs

Business Administration, Management And Operations

Education record