Patrick Dester Email & Phone Number

• • Functional lead responsible for all facets of client onboarding to BeneCard’s prescription benefit network (e.g. requirement gathering, strategy and planning, design, configuration, data migration & integration).• Managed implementations with our third-party client, and direct BeneCard clients involving companies with 100 to 5,000 prescription benefit members.• Coordinated with plan design and IT departments to establish client strategy and ensure smooth data migrations.• Worked with the clinical pharmacist to track claims history and create a client-specific strategy to minimize disruptions to members after going live.• Created timelines and task trackers, issue and risk logs, and status reports that were communicated to the internal project team and client project and program sponsor.• Built and managed client relationships by providing accurate and regular communication about project milestones, timelines, and issues.• Key player on the project team to update and re-write current processes.

St Petersburg, Florida, United States

• • Coordinated IT installation for new co-working redesign of downtown office• Managed 20+ fiber repair projects for the state of Florida• Supervised third party vendor management during new underground fiber construction projects • Created a centralized dashboard to communicate project financials and budget • Worked to identify and correct gaps in existing processes and collaborated with product owners to roll out updates and improvements• Improved problems with supply chain management creating more visibility for material lead times

Remote

• Managed a cash register replacement program for over 100 Family Dollar locations, which included coordination of equipment, technicians, and store management. • Tracked and monitored location issues to resolution

Eagan, Minnesota, United States

• Managed software releases and software end of life projects within the pharmacy benefit manager PMO• Promoted a common understanding of project timelines, milestones, critical path and reporting in order to align project leaders, stakeholders and team members• Prepared and maintained related project artifacts (project plans, issue/risk logs, project financials, status reports, meeting materials, and change logs)• Maintained labor and budget costs within required company variances

Greater Minneapolis-St. Paul Area

· Project Manager for multiple projects centered around internal process improvement initiatives related to a strategic internal review done in 2018· Led a team of 5 on a 7-month research and reconciliation project to improve vendor payment delays and to identify improvements that would proactively reduce future issues· Managed a team of 15 on a 7-month project that created a new direct ship receiving and receipting process· Led a team of 20 on a 6-month project that developed new SAP roles· Managed workflow for a team of 20 supply chain sourcing specialists and planner / buyers in the construction category· Created weekly status reports for executive read out and facilitated team status meetings· Created new bid process for Supply Chain RFP’s · Managed bid event analysis and reconciliation documents in Excel for RFP pricing quotes – including the creation of pivot tables and linked sheet reporting

Minneapolis, Mn

Manager, Engineer, and Associate Project Manager (Connect America Fund)· Tracked delivery lifecycle of project materials from time of order to local market and managed the materials inventory at our staging warehouse in Dallas TX · Created a streamlined process for the Associate Project Manager role after identifying gaps which caused inefficient work procedures · Created and led a training program that rapidly equipped new employees for the APM position· Remediated client issue due to confusion over expected material credits ensuring accurate and evidenced resolution· Implemented barcode equipment tracking and scanning function that eliminated the problem of materials vanishing from projects and warehouse· Captured project revenues within CenturyLink platform at designated milestones across project lifecycles· Worked with management and executive management on special projects that impacted revenues and inventories

Denver, Co

PROGRESSIVE POSITIONS (See listings below for specific position responsibilities)DESIGN ENGINEER (2013 – 2016)PROJECT MANAGER (2010 – 2013)DESIGN ENGINEER – TEAM LEAD (2008 – 2010)PROVISIONING COORDINATOR (2007 – 2008)SERVICE DELIVERY COORDINATOR (2004 – 2007)

Denver, Colorado, United States

· Led design planning, record creation, and order fulfillment for Network products being delivered to key markets nationwide (T1, Ethernet, Fiber, MPLS connections).· Identified design issues and facilitated changes in collaboration with Sales, Project Managers, and Service Technicians. · Reviewed and verified complex design schemes to resolve service and order issues.· Tracked circuit installations to ensure order accuracy and completion within established guidelines.· Performed customer issue troubleshooting in support of Service Assurance Technicians during high-volume periods.· Supported field operations in resolution of complex circuit provisioning problems.· Worked with multiple teams to streamline design and project processes

Denver, Co

RESPONSIBILITIES:• Managed 20 to 30 concurrent client projects across varying locations covering all organizational network service jobs.• Spearheaded project plans for complex orders, in particular, multi-site MPLS installations. • Led internal and external pre-project and mid-project status meetings to communicate expectations and milestones to clients, third-party agents, vendors, and internal teams (WebEx, telephone, and in person).• Ensured effective coordination between installation, vendor, LEC, client, and all cross-departmental participants.• Acted as single point-of-contact for all project IT vendors and providers. Partners included: CenturyLink, Time Warner, and Comcast. • Utilized MS Excel to create weekly project plans, including timelines, schedules, project status monitoring, issue management, risk awareness, and resources required.• Monitored installation processes for all projects from planning through service delivery. Ensured precise milestone adherence.• Generated and distributed status reports to management.

Denver, Co

Denver, Co

Denver, Co