Patrick Dewar Email & Phone Number

Amsterdam, NL

• Responsible for overseeing effective operating procedures across North America
• Currently overseeing 3 Distribution Centers across the United States and Canada
• Define, implement, and revise operational, policies and guidelines for Scotch and Soda
• Develop and execute new growth directives.
• Liaising with key stakeholders to develop financial plans and ensure companywide operational compliance.
• Manage procurement and resource allocation.

Caslano, Canton Ticino, CH

• Managing a five-person warehouse team. Delegating daily tasks, such as freight forwarding, customer routing guides and other aspects of inbound and outbound shipment.
• Spearheaded negotiations with our currently shipping provider to reduce express shipping rates for Ecom
• Reduced Monthly chargebacks from major retails such as Bloomingdales, Saks, Nordstrom and Neiman Marcus by 25%
• Organize and manage all outbound shipment to our fourteen retail stores across North America and Hawaii.
• Initiated new work flow for inbound receiving of shipments, reducing damages and handling cost.
• Meeting goals of on time deliveries of 30,000 orders for August 2019 to June 2020

New York, NY, US

• Customer Service/Logistics Manager
• Managed a three-person team. Delegated daily tasks, trained on EDI setup, freight forwarding, customer routing guides and other aspects of customer service.
• Manage projects for EDI integration, work with EDI programmers to setup and test new customers.
• Manage all EDI incoming and outgoing transmissions, diligently reducing transmission errors significantly.
• Organize status meetings with the production team to keep stock issues to a low and order fulfillment high.
• Relationship Manager for high profile priority clients such as Walmart, Walgreen, CVS, Rite Aid, Ulta Beauty. Monitor their orders, update their catalogs and confirm that ensure that the warehouse ships on-time and.

• Track record of driving regulatory and commercial compliance.
• Ensured the setup of the 810, 860, and 856 for Kmart, Walmart, Target, Macy’s Meijer, Burlington Toys R US and Kohl’s according the freight forwarders guidelines.
• Maintained the FOB shipments.
• Responsible for managing third-party freight payments including the accrual process for fiscal month closing.

• Set up new client environment in RLM software.
• Managed data migration from clients’ old ERP system to RLM.
• Trained clients on all functions in RLM, such as entering FG PO’s, RM PO’s, order entries, order allocations, invoice and payment processing, and customer and vendor set up.
• Managed projects for EDI integration, warehouse integration, and ECOM integration

• Assisted sales team with market preparation; verified the accuracy of purchase orders, reviewed order conformation and EDI conformations.
• Communicated order discrepancies with sales team to resolve issues in a timely manner before shipment date.
• Monitored authorized and unauthorized RA, ASN reports, and order analysis reports with warehouse to confirm merchandise is received in a timely manner, and worked closely with them to make sure merchandise is shipped.
• Maintained new and old accounts; worked with finance to research and resolve charge backs issues. Ran seasonal pricelist and confirm accuracy of cost/retail. Also, verified all UPC and NRF codes were updated and.

• Maintained and uploaded UPCs into GSX and Intertrade catalog for Major Department stores such as Bloomingdales and Neiman Marcus
• Proficient in the SPS commerce EDI platform which is primarily used for generating ASN's, UCC 128 labels, and invoices for all major department stores
• Processed all customs documents for inbound and outbound International Sales orders
• Responsible for invoicing, shipping, and tracking all domestic and international orders

• Responsible for issuing all charge backs and maintaining a tracking log for major accounts such as Bloomingdales, Neiman Marcus, Saks, Amazon
• Worked closely with factor, Rosenthal Inc., to evaluate new customers' credit worthiness, assign credit limits and shipping and payment terms
• Initiated correspondence with customers to collect past due amounts and resolve any billing discrepancies
• Processed all customer payment and update payment information in QuickBooks
• Monitored AR aging to ensure that all invoices, payments and credits have been posted and balance are correct

• Responsible for shipping and tracking all international orders including allocation of drop ship orders from overseas factories. Oversee all international billing, payment and completion of customs documents
• Held daily meetings with allocation dept. to ensure accurate and timely shipping for good being shipped from US warehouse
• Liaised between sales and international accounts including Holt Renfrew, Bloomingdales Dubai, Skinmint, Tokyo Styles, IA MMI, and Harvey Nichols UK
• In charge of creating weekly reports for international customers regarding shipping status and order details

• Partnered with freight forwarders to manage all customs paperwork and reports for international orders
• Update sales representatives of all new products, discontinued, backordered, and in stock items
• Create new customer accounts, update existing accounts with proprietary personal and financial information
• Responsible for managing large accounts and making recommendation to ensure customer satisfaction