Provides Tier 1 IT support for the Federal Aviation Administration and its internal/external customers. Creates and resolves ServiceNow incidents in accordance with established Service Level Agreement. Delivers over-the-phone troubleshooting for VPN, printers, computers, mobile devices and internal /external user applications. Performs Active Directory administrative tasks, such as password resets, account unlocks, enabling accounts, and assigning users/computers to groups. Configures MFA, resets passwords, and resets authenticators on laptops, iPhones, iPads, and Androids utilizing Okta or Google Multifactor Authentication. Assists user with creating My Access accounts to request access to resources within Microsoft Entra ID.

Serves as the frontline actively monitoring and addresses any issues of stakeholders that may or may not cause alarm. Deploys Department of Labor (DOL) Permanent Case Management System to enter, track, research and respond to over 450 inquiries per month from employers submitting labor certification applications. Identify appropriate parties to direct inquiries for response, follow up to ensure responses are provided and escalate unresolved queries to the next level of support. Research and coordinate responses from the Atlanta National Processing Center staff and others to provide accurate, fully informed information to over 40 stakeholders per day. Analyze and document trends in inquiries to assist in recommending procedure modifications or improvements to make process more efficient for Office of Foreign Labor Certification (OFLC) Atlanta National Processing Center.

Completed 216+ hours of class, labs and simulations leading to the following certifications: CompTIA Security+, Certified Ethical Hacker (CEH) and Splunk Core User.Strong working knowledge of building Splunk reports, and developing dashboards with visual metrics for stakeholders. Skilled in designing procedures for system troubleshooting and maintenance, investigating and resolving technical issues by deploying updates/ fixes, and implementing automation tools and frameworks for automation. Ability to conduct a vulnerability assessment and penetration testing using tools, including Nessus, Rapid7, Metasploit, Nmap, Wireshark and Burp Suite. Proficient in analyzing intrusion detection systems (IDS) and intrusion prevention systems (IPS), identifying detection methods & techniques, including signature-based and anomaly-based detection methods. Knowledge in developing and implementing change management, incident management, execution of routine audits, and data loss prevention (DLP) control procedures. Ability to document the importance of security, compliance, and best practices, including data handling, clean desk policies, and password policies. Knowledge of Risk Management Framework (RMF) Package, Artifacts, and SOPs as well as FISMA Compliance, MITRE, NIST SP 800-53 Controls, PCI-DSS, HIPAA, ISO17799/27001/27002, and Cloud security.

Managed all aspects of the operations of the Transition Assistant Program (TAP) Center and ensure compliance with the terms of the contract while providing services for over 15,000 personnel. Oversaw 15 personnel on Fort Riley TAP contract team and assisted clients with navigating the Veterans Opportunity to Work Act (VOW) and Career Readiness Standards (CRS) mandates ensuring courses are conducted in accordance with Performance Work Statement (PWS). Created effective working relationship with 154 Commanders, 30 Installation Staff and 15 Service Providers. Complied with installation rules and regulations applying to the operation of the facility including regulations applying to, but not limited to safety, security, and energy conservation. Monitored progress of over 3,500 transitioning personnel in DODTAP and TAPXXI web based automated system. Assisted clients with automated and non-automated resources by providing instruction on automated tools to include TAPXXI and Resume Writer. Reviewed work performed in TAPXXI by counseling staff; also reviewed progress of over 3,500 transitioning clients and work with Government representatives whenever issues with Commanders prevent transitioning clients from using TAP program. Assisted with the marketing of TAP to keep over 15,000 Soldiers, 5,488 Civilians, 4,810 Retirees, and 15,703 Soldier's Family members aware of the programs offered.

Coordinated functions between Installation Management Command (IMCOM) tactical office, Division and Brigade military Liaison Officers (LNOs), Department of Veteran's Affairs, Department of Labor, and Counselors regarding program operations, training and other activities impacting the Army transition lifecycle at the Installation level. Assisted in leading strategic implementation of various new intelligence initiatives and managed center operations while enforcing contract and installation policies. Conducted quality control checks and review work performed by counseling staff in U.S. Army Transition Assistance Program (TAPXXI) database. Monitor and uploaded installation statistical data into the Transition Point Processing System (TRANSPROC) and IMCOM knowledge management portals. Managed technical tickets and submitted troubleshooting requests to Human Resources Command (HRC) and Department of Defense (DoD) Helpdesks. Prepared and disseminated local Commanders’ Reports to 154 Commanders and Commander Designees as directed by the TAP Program Office. Researched, consolidated, analyzed and interprets statistical data to perform trend and change analysis to report information on the compliance of mandatory components. Produced detailed reports on the effectiveness and timeliness of tasks while identifying information gaps on a monthly, bi-weekly, and weekly, and ad-hoc basis.

Provided substantive transition and employment assistance to service members, retirees, and their family members to assist with meeting post-service employment and education goals. Conducted automated and manual pre-separation Briefings, Initial and Capstone Counseling as well as coach and guide separating military personnel completing transition DD Form 2648 (eForm). Facilitated instructor-led training for Transition Overview and MOS Crosswalk in a classroom setting with a student ratio of 50-to-1. Register, schedule, and update class completion statistics for over 1,100 SFL-TAP client accounts. Utilized personality/employment assessment tools to assist clients with evaluating their interest, skills, and abilities to increase employment prospects when transitioning into the civilian job market. Assisted transitioning military personnel and family members with process of making career decisions, by helping them choose career and/or educational paths, develop resume writing skills, interviewing, and researching skills. Evaluated clients' background, education, and training to help develop actionable employment and educational goals. Guided clients through making decisions about their careers, such as choosing a new profession and the type of degree and/or certification to pursue to increase marketability. Performed administrative and front desk functions, such as answering phones, registering clients, scheduling classes and directing clients to workstations.

Provided Soldier for Life Transition Assistance Program (SFL-TAP) services to transitioning military personnel, Army civilians, and their family members. Conducted automated and manual pre-separation briefings, delivery of job assistance training in group or individual settings, conducts individual counseling sessions, and other job assistance activities such as resume critiques and mock interviews. Assisted clients in the use of the SFL-TAP/ACAP XXI automated system. Tracked the progress of clients and motivates clients to increase their utilization of SFL-TAP Center services.

Senior Targeting Officer within Fires and Effects Cell. Coordinated targeting support to ensure integration and synchronization of lethal and non-lethal operations are part of overall targeting effort. Managed the target intelligence analytical effort to support successful prosecution of targets across all phases of operations. Mentored, advised, and developed 20 Field Artillery Targeting Technicians. Advised and provides expertise to the Senior Leadership on all matters relating to targeting process in order to support current and future operations. Supported numerous tenant organizations and staffs for over 15,000 personnel and 6,000 civilian employees.

Senior Fire Support representative to the Division's G2 Analysis Control Element (ACE). Synchronized the intelligence collection effort for the identification and subsequent attack of High Payoff Targets. Established targeting criteria, prosecution triggers and the synchronization of all division level lethal and non-lethal operations consisting of rocket, cannon, electronic attack, air interdiction, attack aviation, and inform and influence activities. Participated in and provides input to development, nomination, and prioritization of targets as part of Joint Targeting Cycle. Provided fire support subject matter expertise to the ACE during MDMP process to assist in developing the order of battle, Intelligence products, High Value Target Lists, and likely Named Areas of Interest. Monitored enemy situation and recommend changes to targeting priorities. Provide input concerning the threat, Taregt Selection Standards (TSS), Attack Guidance Matrix (AGM), and High Payoff Target List (HPTL). Advised the Fire Support Coordinator of changes in situations, risk, and required actions to be taken.

Targeting Officer within Fires and Effects Cell. Coordinated targeting support to ensure integration and synchronization of lethal and non-lethal operations are part of overall targeting effort. Managed the target intelligence analytical effort to support successful prosecution of targets across all phases of operations. Advised and provided expertise to the Senior Leadership on all matters relating to targeting process in order to support current and future operations. Supported numerous tenant organizations and staffs for over 19,000 personnel and 8,000 civilian employees through planning, synchronizing and integrating effects for community support requests within the Central Flint Hills region.

Targeting Officer within the Information Operations Division of the Strategic Effects Directorate for United States Army Central (USARCENT). Advised Commander on all aspects of non lethal targeting, target acquisition, and contingency operations. Conducted research and analysis of counterintelligence, counter-terrorism or foreign military forces, operations, capabilities, and trends to support intelligence and threat production, particularly in the areas of threats to Army technology. Conducted planning and analysis for engagements with 27 various countries throughout the Middle East. Managed the development, organization, and administration of an Operations Security (OPSEC) program at Army level and provided guidance and oversight to multiple subordinate OPSEC programs of various units, activities, and organizations and coordinates their actions under the Command’s OPSEC program. Selected by USARCENT Deputy Commanding General as a Firefinder Radar subject matter expert during briefings to Lebanese Armed Forces at the Field Artillery Symposium in Beirut, Lebanon. Conducted Theater Security Cooperation (TSC) activities and synchronizes engagement goals identified in the U.S. Central Command (USCENTCOM) Theater Security Cooperation Plan (TSCP) and internal readiness training. Provided tactical/technical support to the responsible transition of U.S. forces operations from Iraq to Afghanistan. Executed five successful deployments to Camp Arifjan, Kuwait in support of military exercises, war games, and demonstration supporting USARCENT missions

Targeting Officer deployed to US Embassy Baghdad in support of Operation Iraqi Freedom as the Strategic Targeting Officer, Multi-National Forces- Iraq (MNF-I). Directed the strategic, theater level target management within a four star commander’s Strategic Operations Center during combat operations. Assisted the Chief of Effects in planning, analyzing, formulating and coordinating operation plans, operation orders for tasks, and missions to subordinate commands.Planned and provided expertise to Commander on the targeting process to support operations within theater. Assisted in the planning, development, and implementation of targeting guidance and policy enemy targets both lethal and non lethal in support of counter insurgency operations.Managed MNF-I Rewards Program as a means of non lethal targeting which lead to the payment of over $2.8 million dollars in rewards for tips leading to the capture of hundreds of terrorists and their supporters. Maintained targeting databases for High Value Individuals, Restricted Target List, and Declared Hostile Individuals for both conventional and special operations units.

Conducted battle force training for Military Transition Teams (MTT) deploying to combat. Ressponsible for the Mission Readiness Exercise for MTT members ensuring receipt of realistic and relevant training for team members prior to deployment. Trained over 1000 transition team members including noncommissioned and commissioned officers to support Iraqi Security Forces.Prepared briefings and conducts after action reviews to provide training focus. Integrated most updated tactics, techniques and procedures used for the employment of lethal and non lethal effects into the Fort Riley Training Mission curriculum.

Developed and maintained the units’ high payoff target list, attack guidance matrix, target selection standards and target lists. Developed the target acquisition tab to the operations order ensuring commanders’ guidance was understood by all radar sections and communications linkages are established between the Advance Field Artillery Tactical Data System and firing asset. Worked closely with the intelligence officer to ensure radars were nested within the collection plan while ensuring frequencies were de-conflicted with other systems. Submitted air strike request, armed reconnaissance and electronic warfare support ensuring synchronization between assets requested, intelligence platforms and maneuver units. Collected enemy information and conducted pattern analysis to determine future enemy actions or ways to defeat the enemy. Awarded a Bronze Star for achievements while deployed to Iraq

Managed all aspects of operations and maintenance of a AN/TPQ-36 Firefinder Radar valued in excess of $7 million dollars. Supervised 10 personnel ensuring maintenance procedures are followed ensuring safety is top priority. Performed necessary tactical coordination for a AN/TPQ-36 Firefinder Radar to include communications, security support, force protection measures, land clearance for radar positioning, logistics, and administration. Utilized test equipment to troubleshoot radar issues and performs weekly maintenance on the radar system. Coordinated with Logistic Area Representatives to locate parts required to fix the radar that were not onhand. Assigned as the Officer in Charge for the new equipment fielding of the AN/TPQ-36 Firefinder Radar (V8) ensuring systems were received operational and performed maintenance troubleshooting in order to deploy within two weeks to Iraq. Maintained a 96% operational readiness rate during 12 month combat operations in Baghdad, Iraq.

Assisted the Chief of Operations in planning, analyzing, formulating and coordinating operation plans and operation orders for tasks, training exercises, and missions to four subordinate headquarters and two additinal companies. Planned and provided expertise to the Senior Leadership on the targeting process in order to support all operations. Executed the planning, development, and implementation of security policies and procedures to ensure protection of all target acquisition assets. Prepared, published and distributed operation orders, fragmentary orders, and memorandum of instructions associated with each operation plan and changes to operation plans to all echelons assigned within the higher headquarters. Collected data and constructed firing charts to target location, computes direction, elevation and other firing data to engage targets. Maintained operational and capability overlays, target list productions, clearance of fires, execution and implementation procedures for special munitions and information reporting.

Directed administration, coordination, and support activities of four New Equipment Training Detachments and one Distance Learning Team. Prepared and briefed monthly budget reports for the Gunnery Department Status Review (GDSR). Developed training schedules and long range planning documents. Managed credit card expenditures over $124,000 and travel account funds of over $291,000 for four New Equipment Training Detachments. Managed the personnel status of 10 instructors spread across Texas, North Carolina, South Dakota, Colorado, and Arkansas.

Oversaw the operation of the fire direction center to include fire mission processing, gathering of operations and intelligence data, planning and executing training to produce timely, accurate, and safe firing data. Developed standard operating procedures and training aids used for the Battery Operations Center. Senior Advisor to the commander on Fire Direction Center training requirements. Processed over 1000 fire missions in support of operations during annual live fire training exercises.