Patrick Maks Email & Phone Number

Columbus, Ohio Area

Westerville, Oh

I specialize in residential real estate, including buyers, sellers, and relocation. I believe in building strong relationships with my clients and walking with them every step of their home purchase or home sale. Our client's best interest will always come first as we are dedicated to the development of long-term relationships. We will go above and beyond our client's expectations in everything we do. We will make their real estate experience a memorable one!

Westerville Oh 43081

Oversee church’s information management system operation, managing systems security, Arena configuration and report generation functions. Act as chief technical support liaison to staff – troubleshooting system issues – and helping make requisite programming changes when needed. Develop ministry tracking and accountability tools facilitating analysis of data for senior leadership, reviewing all internal business process in order to recommend improvements and refinements.Collaborate with executive ministry leadership to establish annual technology goals, developing reporting requirements, and defining project management parameters. Originate and implement tracking tools, delivering comprehensive means to monitor ministry/project progress, and recommending cost savings and changes to improve operational efficiencies. Created training manuals for Arena training classes, documenting new reporting features and report generation processes.

Columbus, Ohio Area

Charged with oversight of operations department, associated $1.5 million budget, and 16 total employees – including operations manager, customer service manager, account managers and client care specialists – directed call center, data acquisition services, client management services and solution selling organizations. Coordinated implementation and deployment of company software across variety of client locations. Created software requirement definitions and use cases for upgrades, outlining analytic delivery requirements and testing and deployment solutions. Established brand business logic covering food, labor, sales and product recipe algorithms, systematically polling data from QSR POS locations, food manufacturers/distributors and other devices within restaurant environment.► Generated $4.1 million in food cost savings, by using client specific consultation services targeting problem identification and analysis, solution analysis, and behavioral management change processes. ► Produced $3.6 million in quantifiable food cost savings for company with chain of 95 restaurants and $625,000 in comparable savings for 28-chain corporation. ► Obtained $3.5 million annual contract to service large QSR brand as sole back office provider, acquiring numerous other contracts – valued at up to $225,000 annually – providing companywide reporting services.► Boosted client retention rate to 98%, by implementing new protocol which reduced client issue call escalation resolution time by 54.17% – or from 1.2 to .55 days – resulting in significant improvements in client satisfaction levels.► Captured $1.2 million in labor savings while enhancing client satisfaction. Used client-specific consultation services to analyze current labor management practices and develop gap analysis to determine opportunity areas. Included sales forecasting and labor-scheduling techniques, proper labor guide algorithms and management behavior practices.

Columbus, Ohio Area

Accountable for P&L of $44.6 million business with $12 million capital budget, 35 restaurants and 958 total employees – including 112 management staff, six district managers, six maintenance and office personnel and more than 840 crew associates – directed largescale operation in order to maximize sales and profits.► Recognized for superior leadership achievements by being honored with “Wendy's International Golden Eagle Award” given to best operator in Midwest Region, or one of top five operators in continental U.S.► Generated $1.13 million in savings during first year of implementing back office reporting service – measuring sales, food and labor management metrics – which reduced food cost variances by 2.6%.► Grew market profitability by 112%, simultaneously reducing overhead and operating expenses by focusing on unit sales increases via service processes. Also increased sales additional 4.6% above plan on average, by implementing back office reporting service for sales, food and labor management activities. ► Improved sales results by 8% while reducing car service times – required to assemble and process payment for drive-through meals – by 40%. Objectives realized after implementing SOS (Speed of Service) timers in all restaurants. Actions improved customer satisfaction and customer service awareness as well as customer through-put. ► Captured $850,000 in labor savings, by restructuring labor guideline algorithms and focusing on altering management behaviors with respect to in-store leaders.► Boosted labor margin controls by 35% and food management margins by 1.80%, through instigation of weekly sales and cost-management workshops. Entailed under performing restaurants meeting with store leaders to identify root causes of poor metric performance areas and developing action plans to reverse such trends.